Personalisation & E-Marketplaces for Care Miranda Huntley Procurement Officer, Strategic Commissioning & Procurement Services 19 July 2012

Department of Health vision Secure the best outcomes People should hold the choice and control about their care. Personal budgets and direct payments Care is a uniquely personal service. People’s dignity and freedom Quality of life is enhanced. DoH vision is to make sure everyone can get the personalised support they deserve.

Autonomy People need information and advice. Lack of good, accessible information is a real concern for people. Councils’ role is to ensure that everyone can get the information and advice they need. People funding their own care need information and guidance to help plan how their care needs are met.

Draft Care & Support Bill We can expect 1.4m more people to need care and support in the next 20 years Provide information & advice to help people…what services are available locally, how to access the services…. Everyone should have a personal budget as part of their care and support plan…made as a direct payment Promote the diversity and quality of local services….

What is an E-marketplace? A hosted or web-based application that facilitates trade between various parties (ie Council, end users & Providers) Shoppers (Service Users / Commissioners) search for goods and services, may compare with similar items, and may add to shopping basket to facilitate payment Providers can use electronic catalogues to display their goods & services Can be used as a communication channel between providers, end users and the Council

The E-marketplace May be a catalyst to change but isn’t the change itself. In Harrow, the e- marketplace has been used as a tool to help deliver their overall transformation project.

There are things we need Leisure Care Socialisation Other forms of support Equipment Housing

And there are ways of choosing these things …

A Solution Trip Advisor/ Monitoring Lastminute.com Acute Trusts Non Traditional Solutions Centre Parcs/ Pubs

A Solution An e-marketplace that allows individuals/brokers to interact with the market and select the care they want based on outcomes One place to go for information and sourcing of care Allow multiple suppliers to offer a bespoke care solution Somewhere to monitor a personalised budget

A Solution A real time solution A solution that deals with care for children and adults (and transitioning between the two) Easy to use for individuals/brokers and providers Support for those that need it Secure portal that individuals are comfortable with Available for self funders as well as those with a personalised budget Access to free services, not just for buying

A Solution Choice, the kind of care we want and as wide a choice as possible Simplicity/familiarity – we’re not IT experts Innovation Flexibility and accessibility Management information and reporting tools

Use of E-marketplaces Several Councils are already using them eg Birmingham, Stockport & Harrow 15 Councils in the Yorkshire & Humber areas will implement over the next 15 mths – Doncaster has gone live. In the pipeline…. Manchester City Council Hertfordshire

Examples of E-marketplaces: Stockport Metropolitan Borough Council (Quickheart) Harrow Council (Shop4support)

Stockport Council

Information & advice

Harrow Council

Find local groups & activities

Search & shop

Benefits for providers Information on services you provide in a user friendly format Your own on-line store Access to new markets eg self funders & personal budget holders and other areas & regions. Easy communications & transactions with new & existing customers Save money & time with automated invoicing On-going support & assistance

Engagement with providers Would involve workshops on how to: Market yourselves Costings and what to charge What services to offer

Bristol’s plans Market research Learning from other Authorities experiences. Project planning to understand resources / timescales involved.

Thank you. Any questions?