1. Community, Health and Social Care Directorate Integrated Commissioning Unit

2. Personalisation key Documents Personalisation Commissioning Strategy. Sets out the overall strategy and some of the key changes in the way services will have to work. http://www.salford.gov.uk/commissioningstrategy.htm http://www.salford.gov.uk/commissioningstrategy.htm –Prevention: Increasing individual and neighbourhood resilience. –Partnership: Making sure there is a Salford “offer” from the City, Health Services and the Voluntary sector. –Enablement: ensuring people receive focussed help designed maximise independence. –Choice and Control: Increase the availability of a range of options for those people needing longer term support.

3. Personalisation next Developments Market Position Statement: Refreshes the Commissioning Strategy and gives better information on needs and service offers in Salford. Personalisation Framework: Establishes a list of quality checked providers wanting to offer services in Salford.

4. A duty towards care markets “A local authority must promote the efficient and effective operation in its area of a market in services for meeting care and support needs with a view to ensuring that any person wishing to access services in the market: 1.has a variety of providers to choose from; 2.has a variety of high quality services to choose from; 3.has sufficient information to make an informed decision about how to meet the needs in question.“ Care and Support Bill 2012 4

5. What is market facilitation? ‘Based on a good understanding of need and demand, market facilitation is the process by which commissioners ensure there is sufficient appropriate provision available at the right price to meet needs and deliver effective outcomes both now and in the future’. Institute of Public Care 5

6. Market facilitation activities 6 Capturing & Sharing Market Intelligence Structuring the Market Intervening in the Market

7. Commissioner Assess /identify needs Allocate resources Tender and procure or provide in- house Provider Receive contract Provide service Service user Receive service Changing roles… 7 Commissioner Sharing intelligence Monitoring and intervening where needed Commissioner Sharing intelligence Monitoring and intervening where needed Service Provider Sharing intelligence Delivering outcomes Service Provider Sharing intelligence Delivering outcomes Service User Saying what they want Giving feedback Service User Saying what they want Giving feedback

8. The Personalisation Framework Similar to the Family Poverty Strategy Framework but not so clearly a “call off” framework. Based on the Social Care and National Health and Public Health Outcomes. Making it Real (MIR) Personalisation outcomes “I” statements. Linked to the TLAP materials such as “Progress for Providers” series.

9. Health and Wellbeing Outcomes Framework Improving health and well-being for all citizens of Salford Enhancing the quality of life for people with long term support needs caused by disabling conditions,poor mental or physical health or episodes of poor health and social distress Ensuring people have a positive experience of care and support from the health economy and social care economy Safeguarding people made vulnerable by their healthcare care or support needs

10. The Framework Opportunities Commissioners will go the framework to issue invitations to tender for personalisation services. “Social Workers” brokering for individuals or people wanting to share can go to framework. Framework a useful resource for Information/Advocacy services for Direct Payment Recipients or Self Funders

11. Developing the Framework Forms key action from the Market Position Statement With CVS take learning from Family Poverty Strategy on how small and new organisations can be included. Work with procurement to ensure a proportionate application process. Intention to have in place by May 2014.

12. Self Directed Support As a care managed package “brokered” by the CHSC teams. As a Direct Payment. A payment to another party (for instance a Trust). An Individual Service Fund managed through a provider. A fund managed by a “broker”.

13. Personalisation Single contact point for social care. High volume of contacts. Sign posting and alternatives. Internet pages updated and improved http://www.salford.gov.uk/mylife.htm http://www.salford.gov.uk/mylife.htm Provider of Information and Advice (CAB). Provider of Advocacy Service.(MIND/Salford Being Heard/Age UK) Carers’ Centre Disability Living Centre

14. Personalisation Web Pages