1. Home Support The Stockport Model Presentation National Home Care Council Edinburgh 1 November 2012 Iain Skelton Business Manager

2. Elements to be covered in the presentation Where have we come from? What do we do? Where are we going?

3. Individual Solutions SK Limited A private limited company Formed on the 1July 2009 Wholly owned by Stockport Metropolitan Borough Council as the single shareholder Delivering social care services on behalf of Adult Social Care Overall budget c£6m

4. Service Elements Home Support- Reablement Intermediate Care/ NHS Fully Funded Continuing Care/End of Life/Overnight Support Daytime Activities-Resource Centres/Peer Support Community Meals-hot meal delivery/Snack Bags Learning & Development-”Delivering the Workforce”, NHS North West, University of Bolton, Foundation Degree in Health & Social Care

5. Background 1997 Delivering 60% of all social care 2007Delivering 20% of all social care  increase in numbers of private agencies operating and volume of care offered without clear and deliberate strategy  service vulnerable to requirements for efficiency savings  “withering on the vine”

6. Business Case for a new model? Looking to ensure a high quality provider is maintained within the health and social care economy With enhanced opportunities to expand and diversify Ambassador in market place, raising standards. Vehicle for future developments and joint working

7. Preferred Model- a Company owned by Stockport Council Benefits of a wholly owned company: –Core long term contracts secured –Able to replace declining internal income with external income –Able to develop new markets incrementally –Increased VFM for the Council –Council retains ownership & close links –Council retains responsiveness and flexibility

8. Challenges Changing the organisational ethos and culture Retaining local authority terms and conditions and contracts. Continuing relationship with Trade Unions Continued relationship with Council and other providers

9. Future Development Deliver further efficiency savings Reduce unit costs Ensure workforce structure fit for purpose Establish new markets and partners Personalisation

10. Ongoing Work Workforce redesign-management structure/contract hours/patterns of working Currently in formal consultation. Shift to Reablement -set Key Performance Indicators Confirm with commissioners contractual expectations- funding based on outcomes and results Establish formal partnership with local voluntary organisation.

11. Thank You. iain.skelton@individualssk.co.uk enquiries@individualssk.co.uk www.individualssk.co.uk