Common Occurrences

Introduction In this section we’ll go through the common occurrences that you may encounter List and explain what you can do to best service the customer and protect yourself  One thing about that is job is that you never know what you are going to come across. Every work order can offer a new situation that you’ve have never seen before. However, over the years we have compiled a list of some what common occurrences that you may encounter not every day, but some what often. In this section we’ll go through that and list and explain what you can do to best service the customer and protect yourself. Let’s take a look at the objectives for this section.  Change Slide

Objectives Respond appropriately to common and not so common situations  Upon completion of this section you should be able to: Respond appropriately to a variety of common and not so commons situations. Any questions about the objectives for this section?  Change Slide

Occurrences Primary Rule Report all instances to your supervisor as soon as possible  Regardless of what you my encounter at the customers’ home, if you follow one simple rule, you’ll be doing the right thing. That one simple rule is “call your supervisor.” Let’s take a look at some common occurrences.  Change Slide

Occurrences 40’ Ladder No Line of Site No Phone Service Review your company’s policy and procedures for common occurrences listed on the slide.  Change Slide

Occurrences Rental Property Home Owners Association Land lord permission Home Owners Association Review your company’s policy and procedures for common occurrences listed on the slide.  Change Slide

Occurrences Customer Wants to Leave Customer Not Home No Adults Over 18 at Home Customer Refuses to Sign Review your company’s policy and procedures for common occurrences listed on the slide.  Change Slide

Occurrences Unsafe Environment Health Issues Guns and Drugs Sexual Advances Review your company’s policy and procedures for common occurrences listed on the slide.  Change Slide

Occurrences Equipment Shortage Procedures Damage Occurrences Injury Occurrences Review your company’s policy and procedures for common occurrences listed on the slide.  Are there any other situations you can think of or would like to discuss?  Change Slide