Improving Communication in the Madrid System July 2010 Neil WILSON Director, Functional Support Division

What is communicated ? Communication Options What the Communication options look like Current Status IT Modernization How we can make it better Madrid System Communication

Office to IB Communication International Applications Requests for Recordal (modifications, renewals etc) Refusals, Final Decisions and Grants of Protection Irregularity letter responses

Clients to IB Communication Requests for recordal (except IAs) Irregularity letter responses Fee Payments

IB to Office Communication Official Notifications Irregularity Letters

IB to Client Communication Official Registration Certficates and Notifications Irregularity Letters Renewal Reminders

Communication Options for Offices Paper based Requests for Recordal, Notifications and Letters PDF MECA XML All are asynchronous

Communication Options for Clients Transmit Paper based Requests for Recordal Receive paper based notifications and letters Receive Notifications of Refusals by Registered All are asycnchronous eRenewal service ePayment Gateway

Paper based Letters

Paper based Notifications

PDF

MECA XML

Office Communication Status 68 Offices still receive Paper – 79% 23 Offices receive Paper only - 27% AG, BY, DZ, IR, IT, KG, KP, KZ, LI, LR, LS, LV, MA, ME, MN, NA, SD, SL, SM, ST, SZ, TJ, UZ 45 Offices receive both Paper and electronic - 53%

Office Communication Status 18 Offices receive either MECA XML or PDF– 21% 6 Offices receive MECA XML only – 7% AU, EM, GB, RU, SE, US 7 Offices receive MECA XML and PDF - 8% AM, HR, HU, JP, LT, NO, SY 5 Offices receive PDF only - 6% AN, GE, IS, MC, TM

Office Communication Status 5 Offices receive Paper and PDF - 6% BA, CN 28 Offices receive MECA XML and Paper – 33% AL, AZ, BG, BH, BT, BW, BX, CH, CU, CY, EE, EG, ES, FR, GH, GR, IE, KE, MG, MK, MZ, OM, PL, PT, RS, TR, VN, ZM 12 Offices receive MECA XML, Paper and PDF - 14% AT, CZ, DE, DK, FI, KR, MD, RO, SG, SI, SK, UA

Office Communication Status All Offices still send at least some Paper 75 Offices only send Paper 8 Offices send MECA XML and some Paper – 9% AU, BX, EU, ES, JP, KR, RU, US CH interacts directly with IB systems via a special arrangement

Client Communication Status The clear majority of communication remains paper based 2000 Registered s are sent per month representing 8% of Refusals, Final Decisions and Grants of Protection that are notified to Clients 50% of renewals are initiated using the eRenewal service

IT Modernization and improved communication Madrid Portfolio Manager Madrid Electronic Alerts eRenewal and the ePayment Gateway Service Oriented Architecture

Madrid Portfolio Manager Portfolios are established for Clients on the basis of addresses recorded in the International Register Users establish WIPO User Center account, using the same address Once authenticated to the WIPO User center account, the MPM the presents Clients portfolio for display MPM Users can view the status of each registration, upload new requests for recordal, make payments etc Asynchronous electronic communication MPM

eRenewal and the ePayment Gateway Initiate renewals using the eRenewal serviceeRenewal Make payments to WIPO on line using ePayment Gateway WIPO current accounts or credit cardsePayment

Madrid Electronic Alerts The MEA is an electronic watch service for 3rd Parties Users etsablish a WIPO User Center Account Using the MEA service they then establish a list of IRNs that they wish to monitor. Where an IRN is the subject of any change, the User receives an , with a hyperlink to ROMARIN for that IRN

Service Oriented Architecture SOA will enable synchronous real time communication between the IB and Offices and Clients. Offices and Clients will be able to initiate requests for recordal directly within the IB systems, online over the internet. Proof of Concept has been completed and a limited Pilot will be launched in 3rd quarter 2010

Improving Communication – What can the IB do Reach out to Offices to establish electronic communication Road Maps and MOUs Take contact with Client groups to ensure new services are in line with expectation

Improving Communication – What can an Office do Negotiate Road Maps or MOUs If you scan documents as an Office of Origin or an Interested Office, please send them rather than paper Elect to receive PDF notifications Progressively renounce paper Commit your Office’s IT resources to incrementaly improving Madrid communications

Improving Communication – What can an Office do Build XML systems for any new Madrid transactions Participate in the SOA Pilot Actively participate in the MECA User’s Group

Improving Communication – What can a Client do Subscribe to registered Use eRenewal Make payments electronically using the ePayment Gateway Utilize the MPM when it is released

Thank You Questions ? July 2010 Neil WILSON Director, Functional Support Division