Welcome to Asheville. 1961 – AERIAL VIEW 1961 – AIRSIDE.

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Presentation transcript:

Welcome to Asheville

1961 – AERIAL VIEW

1961 – AIRSIDE

1961 – TERMINAL

1961 – DELTA

2011 – AERIAL VIEW

BAGGAGE CLAIM

MAIN LOBBY

TICKET COUNTER LOBBY

2011 – TERMINAL

2011 – LANDSIDE

OPERATIONS, MAINTENANCE AND CUSTODIAL TEAM

Director of Operations Airport Maintenance Department Airport Operations Supervisor II (Airside/Landside) Airport Custodial Department DEPARTMENT ORGANIZATIONAL CHART

OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

SNOW REMOVAL

OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

CONSTRUCTION ACTIVITIES

OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

5 K RUNWAY RUN

OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

Wildlife

OPERATIONS DUTIES & RESPONSIBILITIES Parking activities Snow desk operation SIDA badge requests FAA Airport Certification Manual upkeep Tenant equipment training Investigate airspace hazards Monitors/coordinates construction NOTAM program oversight Terminal Building operations FAA Rules and Regulations compliance Daily airfield inspection program Special events Escort duties SIDA training SIDA badging Parking permits Communications Center/Dispatch functions Wildlife Hazard Management Program Storm Water Management Program Airfield Driver Training Program Fuel System Inspection Program IROPS (Tarmac Delay Program) SMS (Safety Management System) Runway Incursion Program Various daily events, occurrences and emergencies

AIRFIELD EMERGENCY

SOMEONE LIKES BBQ!

OPERATIONS DEPARTMENT

RESERVED PARKING

TAXI STAGING AREA

AVL GROUND TRANSPORTATION One Exclusive Ground Transportation Company

PASSANGERS DEMAND “I want more green options” “We would like to see cabs available” “Why do we not have public transportation at the airport” “I am stuck in Asheville Airport and cant get out” “Were are the taxis”

2007

GUEST SERVICES DESK & GROUND TRANSPORTATION 2008 Permitted Transportation at AVL 5 Taxi Companies 4 Car Services Companies

Total

NEW GUEST SERVICES DESK

AVL GROUND TRANSPORTATION One Exclusive Ground Transportation Company 8 Taxies Companies 27 Car Service Companies 2 City Buses 7 Hotel Shuttles Total Vehicles: 206 Total 2012 Enplanements:

GUEST SERVICES STAFF & VOLUNTEERS

Pulse of the Customer

SPONSORS