Twelve Rules of Success By Bill Marriott
Learning Objectives: To understand and learn from Bill Marriott, CEO & Chairman of a visionary company - Marriott International on how to apply the company’s basic principles that have made them successful.
In a changing world, there is always room for improvement 1. Continually challenge your team to do better
Give your employees – and they will give back to you 2. Take good care of your employees and they’ll take good care of your customers, and the customers will come back
They help you to make the difference 3. Celebrate your people’s success, not your own
Improve your knowledge & skills continuously… there is always something new to learn 4. Know what you’re good at and mine those competencies for all you’re worth
Do not procrastinate… better to take chances then to do nothing 5. Do it and do it NOW. Err on the side of taking action
He who listens well, learns well 6. Communicate. Listen to your customers, associates and competitors
The benefits of Hands-On Manager who does not manage behind the desk 7. See and be seen, Get out of your office, walk around, make yourself visible and accessible
The benefits of Hands-On Manager who does not manage behind the desk
8. The Devil is in the Details – Success is in the Systems Success is never final 8. The Devil is in the Details – Success is in the Systems
Attitude vs Aptitude You got to love what you do… 9. It’s more important to hire people with the right qualities than with specific experience
Providing consistency in Quality & Service 10. Customer needs may vary, but their bias for quality never does
11. Eliminate the cause of a mistake. Don’t just clean up Learn from Mistakes 11. Eliminate the cause of a mistake. Don’t just clean up
12. View every problem as an opportunity to grow. Looking forward……… 12. View every problem as an opportunity to grow. (If there is no problem, you won’t be here)
12 Rules of Success by Bill Marriott Question?
12 Rules of Success by Bill Marriott End 12 Rules of Success by Bill Marriott