Cheryl A. Falvey, General Counsel DeWane Ray, Deputy AED for Hazard Identification and Reduction Marc Schoem, Deputy Director, Office of Compliance and Field Operations Melissa Hampshire, Assistant General Counsel, Enforcement and Information Scott Wolfson, Director, Office of Information and Public Affairs This presentation has not been reviewed or approved by the Commission and may not reflect its views.

Background 2 For Official Use Only The Consumer Product Safety Improvement Act of 2008 required CPSC to establish a new product safety database not later than March 2011 that: Allows consumers to directly submit “reports of harm;” Enables manufacturers, importers and private labelers to respond in the database to reports of harm involving their products; Is publicly available and searchable; and Is accessible through the CPSC’s Web site:

Presentation Roadmap Overview of IT Systems Current State Future State Incident Report Phases Intake Triage Integrated Teams Legal Considerations Education and Outreach

Data Inputs 5  Historically, the CPSC has compiled incident reports from three major sources: 1.National Electronic Injury Surveillance System (NEISS); 2.Death Certificates purchased from state governments; and 3.Injury or Potential Injury Incident (IPII) database that includes:  Complaints filed through the CPSC’s website, telephone hotline or via ;  Reports from medical examiners and coroners;  News clips;  Reports submitted by public safety entities;  Reports submitted by other government agencies; and  Manufacturer/retailer reports.

The existing Early Warning System (EWS) only supports three product categories. Other products must be manually triaged, and frequently patterns are not detected immediately. CPSC.gov ConsumersManufacturers EWS Epidemiology A consumer is injured by a poorly designed product. The consumer enters an incident report on CPSC.gov. 3 Field Investigations Product Safety Assessments Compliance Constituents CPSC Current State – Outmoded Technology Fails to Adequately Protect Consumers Legacy Systems And Databases 5 No automated case management to track the progress of an investigation throughout the Agency. Cannot easily determine current status of an investigation. No searchable public database of product incident reports. Multiple disconnected databases are not linked so investigations are not integrated and it is difficult to share information across the Agency. 1 CPSC staff must manually respond to FOIA requests, which consume staff time that would be more productively used supporting the agency mission researching product safety issues. FOIA Requests 6 Because of manual data input, it may be up to six weeks before the report is reviewed. ! ! No direct interface to manufacturers exists. Incidents are sent manually on a monthly basis. ! ! ! ! ! 2 4 Denotes legacy technology

PUBLIC DATABASE Mandated by CPSIA to be completed by March 2011 Public Portal Public Portal Manufacturer Portal Manufacturer Portal Consumers and others can search the public database to look for prior safety issues for a specific product, reducing dependence on the FOIA process. Consumers The product manufacturer is automatically sent a copy of the incident report and given the opportunity to comment. In the Future – New Technology Protects Children and Families Data Warehouse Data Warehouse Manufacturers EWS Version 2.0 EWS Version 2.0 Case Management Case Management Epidemiology Epidemiology reviews the incident report and is able to search and view all related incidents, which allows them to rapidly detect potential hazard patterns for all product categories. All incident reports are triaged within 5 days of receipt. A consumer is injured by a poorly designed product. The consumer visits the public portal and enters an incident report into the public database. The report is instantly visible to CPSC staff Field Investigations Product Safety Assessments Compliance Document Management Document Management Compliance, Field Investigations, and EXHR are able to coordinate all case- related activities in their effort to quickly investigate and respond to the incident. Management can instantly determine the status of a particular case. The Data Warehouse and Document Management System provide a central repository for storing all CPSC data and documents to allow for easy searching and retrieval. 5 Denotes new technology Constituents CPSC

Reports of Harm For Official Use Only 1. Consumer submits Report of Harm. 3. Manufacturer registers and may submit Comment. 4. CPSC staff reviews any Comment and then publishes the Report of Harm and any Comment into the Database. 2. CPSC Specialist verifies eight required fields…   Description of the consumer product   I dentity of the manufacturer or private labeler   Description of the harm   Incident date (or approximate date)   Category of submitter   Contact information of the submitter   Verification of submitter   Consent of submitter  … and transmits report of harm to the manufacturer. Rule Requirements Report of Harm Publication Process in the Database.

U.S. Consumer Product Safety Commission 3.Enforcement 4.Standards 2.Investigation and Analysis 0. Planning, Management, and Evaluation 6.Education and Awareness 5.Industry Relations 7.International / Government Consumers Industry International Consumers Industry Safety Professionals Healthcare Providers Medical Examiners Fed/State/Local Agencies Congress Administration Fed/State/Local Agencies International Customs and Border Patrol Core Business Functions 10 1.Intake and Identification Media Customs and Border Patrol

U.S. Consumer Product Safety Commission 3.Enforcement 4.Standards 2.Investigation and Analysis 0. Planning, Management, and Evaluation 6.Education and Awareness 5.Industry Relations 7.International / Government Consumers Industry International Consumers Industry Safety Professionals Healthcare Providers Medical Examiners Fed/State/Local Agencies Congress Administration Fed/State/Local Agencies International Customs and Border Patrol Integrated Team Approach 11 1.Intake and Identification Data Intake Triage/ Epidemiology Import Surveillance Ombudsman Clearinghouse Public Affairs Office of Education Intergovernmental Affairs Commission Executive Director / AEDs Media Customs and Border Patrol INTEGRATED TEAMS Compliance Field Engineering Lab Health Sciences Economic Factors

Business Input at SaferProducts.gov 12 For Official Use Only Manufacturers and Private Labelers Commenting on reports of harm and correcting inaccurate and/or confidential information submitted by consumers to the CPSC database Once a manufacturer or private labeler receives a report of harm from CPSC, the company may take a number of actions specific to the database: 1.Register with the database and make a comment for publication; 2.Claim the report of harm contains confidential business information, triggering CPSC review of the claim; 3.Claim the report of harm contains materially inaccurate information (e.g., that it is not the manufacturer or private labeler of the product), triggering CPSC review of the claim. When does the manufacturer's duty to report arise?

U.S. Consumer Product Safety Commission 3.Enforcement 4.Standards 2.Investigation and Analysis 0. Planning, Management, and Evaluation 6.Education and Awareness 5.Industry Relations 7.International / Government Consumers Industry International Consumers Industry Safety Professionals Healthcare Providers Medical Examiners Fed/State/Local Agencies Congress Administration Fed/State/Local Agencies International Customs and Border Patrol Integrated Team Approach 17 1.Intake and Identification Data Intake Triage/ Epidemiology Import Surveillance Ombudsman Clearinghouse Public Affairs Office of Education Intergovernmental Affairs Commission Executive Director / AEDs Media Customs and Border Patrol INTEGRATED TEAMS Compliance Field Engineering Lab Health Sciences Economic Factors

Calling For Manufacturers To Connect With CPSC Promoting the Business Portal FAQs and Tutorial Videos on Business Registration & Business Response

Calling For Consumers To Connect With CPSC We know how to do this; it is what we have done for decades Moving more consumers to online incident reporting vs. Hotline, and mail

Twitter Conversation

Blogging – OnSafety, Partners

Calling For Consumers To Connect With CPSC Tutorial Video On “How To File A Report”; Coming Soon: “How to Search” FAQs aimed at promoting accurate reporting March: Promoting the Launch April: Touting The Search Function

CPSC Stands for Safety