Why are we here? To understand, design, and commit to Human Resource development initiatives that build and sustain competitiveness. EATHD M. ABDEL- FATTAH ELAZAB Chairman, Human Resources & Technology Development Association

What it is... Increased productivity Innovation As characterized by… Efficiency Higher margins Strategy Developed human capital It is not just... Cheaper products Lower wages Reliance on natural resources Defining competitiveness EATHD

Added Value Products & Services Suppliers / Producers hardware, software development, network solutions, ISPs, internet security, technical support, training providers Foundation Legal/Policy Framework Telecom Infrastructure Regulatory Enforcement Backward Linkages Human capital ICT system Capital & Finance

Finished Products/ Services Intermediate Inputs/ Support Services Key Basic Inputs Communication Instruments Software Development/ Customization E-commerce/ Internet-Based Business Call Centers/ Customer Support Electronic Components Computer Leasing/ Maintenance IT Consulting/ Assistance Services Network Services Data Processing/ Information Retrieval Customer Fulfillment Training/Supp ort Services Electronic Inputs/ Parts Examples of ICT Industry Telecom. Services / Equipment ElectricitySkilled IT Professionals Venture Capital EATHD

Policy & Institutional Environment Competitiveness Driven Human Resource Development World ICT Mega- Driver Trends Unemployed New Entrants Job Changers Upgraders Educators & Training Providers Regional ICT Market Trends Workforce NeedsLinkage MechanismsInnovation EATHD Competitiveness Strategies

GROWTH OF INTERNET SPEED OF INNOVATION Information Technology Growth is Driven by Mega drivers World Trends World Trends World Trends Growth of networking Growth of e-solutions Growth of offshore information processing services Growing skills intensity Growing competition Increasingly sophisticated/demanding consumers Increased specialization Reduced transmission costs Bandwidth expansion Ease of access to voice and data lines Growth of value added network services TELECOM DEREGULATION

GROWTH OF INTERNET SPEED OF INNOVATION EATHD ICT Trends Imply a Strategy for the Egyptian Industry TELECOM DEREGULATION EGYPT STRATEGY Drive down access costs Provide specialized infrastructure service exports Human resource development Encourage local demand Encourage investment Link up with international companies

Computer Programming Workforce Needs Inventory of key functional skills... Network Engineering Install, configure, troubleshoot DOS & Windows suite Knowledge of Internet communication programs Customer service techniques Knowledge of support center databases Install, configure, administer MS Windows NT TCP/IP Protocols suite Troubleshoot techniques Design & build web pages using HTML Repair computer hardware Set up, integrate mixed Novell & NT Network Technical Support Translate business processes into pseudocode Programming languages (e.g.. HTML, Java, Visual Basic, C++ ) Design, create, compile, run programs Client server architecture Structured Query Language (SQL) Database development Web-page development Encryption techniques Translation: English to Arabic Data entry Testing & debug Technical writing/documentation

Workforce Needs English: literacy, numeracy, keyboarding Basic computer skills: word processing, spreadsheets Oral & written communication Information gathering & analysis Delegation Teamwork Problem solving Detail oriented Market trend analysis Marketing Business development Project management Decision making Strategic planning Core Skills...But its more than just functional skills

TECHNICAL STAFF High Level Languages English Database Management Networking SUPERVISORS Building Client Relationships Project Management Project Design Creativity EXECUTIVES Strategic Focus HR Development Delegation Priority Skill Gaps: What you told us Workforce Needs Other Priorities?

Performance Aimed Training (PAT)

Why performance? How can you help your organization make the shift from training to performance ? What are the four principals linking training to performance goals ?

Performance It is measured in terms of progress toward specific business goals

Training Events Attending a workshop,seminar, or meeting; reading a book,report, or professional paper, listening to an audio tape;or watching a videotape or computer-based program are not sufficient to meet the performance improvement needs of employees

Making the shift from training to performance Needs a set of beliefs

The business of a trainer is to help the organization be successful. Continual individual performance improvement is necessary. Performance improvement is the result of a learning process. Everyone is responsible for their own performance improvement.

Four Principles for linking Training to Performance Goals

Link training events and outcomes clearly and explicitly to business needs and strategic goals. Maintain a strong customer focus in the design, development, and implementation of all training activities. Manage training with a system view of performance in the organization. Measure the training process for the purpose of continuous improvement.

Training must fits the four J’s Just enough Just -in-Time just the right content just the right people

The Path Ahead Conclusions