© 2003, Educational Institute Chapter 1 Hospitality Technology Systems Managing Technology in the Hospitality Industry Fourth Edition (469T or 469)

© 2003, Educational Institute 1 Competencies for Hospitality Technology Systems 1.Describe the basic functions common to property management systems. 2.Identify stand-alone technology systems that may interface with property management systems. 3.Describe the basic functions of a point-of-sale system. 4.Describe the basic functions of a sales and catering system. (continued)

© 2003, Educational Institute 2 Competencies for Hospitality Technology Systems 5.Identify hospitality accounting modules typically provided by back-office software packages. 6.Explain the impact of e-commerce on hospitality organizations. (continued)

PMS Functions Reservations module  Availability/forecasting  Reservation records  Reservation confirmations Rooms management module  Room status  Registration  Room assignments Guest accounting module  Folio management  Credit monitoring  Transaction tracking

© 2003, Educational Institute 4 Common PMS Interfaces Central reservations system Internet Sales and catering Point-of-sale Credit card processing Revenue management Back office accounting Call accounting Electronic locks Energy management Auxiliary guest service devices  Electronic message waiting systems  Voice mail systems Guest-operated devices  Vending systems  Entertainment systems

© 2003, Educational Institute 5 POS Order Entry Functions Displays menu items.  Different prices  Different meal periods  Different outlets Applies modifiers to menu items. Groups menu items with single price. Allows delayed order entry to time service. (continued)

© 2003, Educational Institute 6 POS Order Entry Functions Counts down available “daily specials.” Provides rapid entry of quick-service items. Offers simple way to re-order a round of drinks. Enables off-menu orders. (continued)

© 2003, Educational Institute 7 POS Settlement Functions Splits charges on check. Transfers checks from one server to another. Combines checks for different tables or servers. Can apply service charges. Reports tips by server. Records settlement method. Tracks voids, corrections, and adjustments. Provides reports such as:  Cashier shift balances.  Menu item sales analysis.  Server productivity.

© 2003, Educational Institute 8 Sales and Catering—Group Sales Creates company master records with multiple contacts. Tracks sales interactions. Provides sales follow-up reminders—“ticklers.” Displays room availability. Tracks tentative and definite bookings. Blocks rooms for group sales. Enables a “wash” adjustment.

© 2003, Educational Institute 9 Sales and Catering-Function Rooms Records function room size/capacity in different configurations. Displays images of each function room in typical configurations. Displays function room availability. Allows simple relocation of event from one room to another. Creates pick-lists of standard-priced menu items. Displays availability of audio-visual and other equipment. Generates contracts and banquet event orders.

© 2003, Educational Institute 10 Accounting Applications Accounts receivable module  Customer master file  City ledger file  Account aging file Accounts payable module  Vendor master file  Invoice register file  Check register file Payroll module  Employee master file  Payroll register file  Govt. register file Financial reporting file  General ledger  Trial balance  Financial statements Other modules  Inventory file  Purchasing  Budgeting  Fixed assets

© 2003, Educational Institute 11 E-Commerce Concepts Internet  Server  World Wide Web (www)  HyperText Transfer Protocol (http)  Uniform Resource Locator (URL)  Search engine  Electronic data interchange (EDI) E-Distribution  Global distribution systems (GDS)  Internet distribution systems (IDS)  Hotel Electronic Distribution Network Association (HEDNA)