BQSI/MB SUBSCRIPTION AGENCIES SURVEY RESULTS

SUBSCRIPTION AGENCIES SURVEY REPORT We asked BQSI/MB participating libraries to evaluate their Subscription Agencies on the following criteria: quality of services, support of electronic resources and usability. We asked BQSI/MB participating libraries to evaluate their Subscription Agencies on the following criteria: quality of services, support of electronic resources and usability. Suggested grades were 1-strongly disagree, 2-disagree, 3-fair, 4-agree, 5-strongly agree. Suggested grades were 1-strongly disagree, 2-disagree, 3-fair, 4-agree, 5-strongly agree. For usability, the grades were: 1-strongly disagree, 2-disagree, 3-undecided, 4-agree, 5-strongly agree. For usability, the grades were: 1-strongly disagree, 2-disagree, 3-undecided, 4-agree, 5-strongly agree. We received responses from 14 members, four use SWETS, five use EBSCO, and five use BASCH subscription services. We received responses from 14 members, four use SWETS, five use EBSCO, and five use BASCH subscription services. Based on the evaluation of the survey results, in the usability criteria BASCH received the best grades followed by EBSCO and SWETS. Based on the evaluation of the survey results, in the usability criteria BASCH received the best grades followed by EBSCO and SWETS. In the quality criteria BASCH received the best grades followed by SWETS and EBSCO received the lowest score. In the quality criteria BASCH received the best grades followed by SWETS and EBSCO received the lowest score. In the support of electronic access criteria the best grades were received BASCH followed by SWETS and EBSCO received the lowest score in this category. In the support of electronic access criteria the best grades were received BASCH followed by SWETS and EBSCO received the lowest score in this category. In the usability criteria, BASCH received the best grades followed by SWETS and EBSCO received the lowest grades. In the usability criteria, BASCH received the best grades followed by SWETS and EBSCO received the lowest grades. Many participants mentioned that service is based on the customer service representative assigned to the institution. Some participants did not have experiences to share as they do not subscribe to electronic journals. We would need more participants to make conclusive results regarding subscription agencies quality of services. Many participants mentioned that service is based on the customer service representative assigned to the institution. Some participants did not have experiences to share as they do not subscribe to electronic journals. We would need more participants to make conclusive results regarding subscription agencies quality of services.

BASCH QUALITY

SWETS QUALITY

EBSCO QUALITY

BASCH USABILITY

EBSCO USABILITY

SWETS USABILITY

EBSCO SUPPORT OF ELECTRONIC ACCESS

SWETS SUPPORT OF ELECTRONIC ACCESS

BASCH SUPPORT OF ELECTRONIC ACCESS