Introducing IPCR Upgrade Configuration 1

Introducing IPCR The iPECS Internet Protocol Call Recording (IPCR) server application employs a Linux OS and VoIP technology to deliver advanced Call Recording capabilities to iPECS platforms. Each iPECS host can support one (1) to ten (10) IPCR servers allowing separation of Call Recording. The IPCR application supports both Automatic recording of all calls (ACR) and configured users assigned a Two-way Recording button can request an active call be recorded, ODR (On-demand recording). IPCR includes a Web server module. The Web server module is the user-interface for administrative and user functions and features of the application. Operating System: Fedora 12 i386 version Server CPU: Intel Pentium Core 2 Duo 1.8 GHz or higher AMD Athlon X2-64 2.4 GHz or higher Server RAM: Minimum 2 GByte Server HDD: 1-TByte External HDD: Optional for back up ** We guarantee 200 currency sound recording simultaneously .

Upgrade Follow the process below to upgrade the IPCR upgrade application. Login to terminal with the root Identification. # su root  Change to root identification Password  Input the password 2. Download the Install file (update_web_A0Ae.tar.gz) to the /root folder in the server. Locate the folder with the file and copy to the /root folder # cd ‘located folder’  move to the folder with the file # cp update_web_A0Ae.tar.gz /root  copy the install_ipcr.tar.gz file to /root 3. Stop fcmanager #cd /usr/furence/bin #./fcmanager stop 4. In the /root folder, extract the file. # tar xvfzp update_web_A0Ae.tar.gz -C /

Upgrade Patch files in web after A.0Ae version

Registration Install License For auto register, switch 3 – ‘On’ iPECS-LIK IPCR Server IPKTS Protocol Start Register of IPCR Server Call_ID Req(0x1F) Call_ID Res(0x1F) Event Status(0x00) Attributes(0x05, 0x06, 0x07) Send Agent ID(Channel info) SIP register Request It’s registration procedure of IPCR server At Host: Install License For auto register, switch 3 – ‘On’ For Mac Register, Assign IPCR server in PGM 235 Assign the following after Register PGM 190 : IPCR Hunt Group (Member is the SIP of IPCR) PGM 111 ~ 113 Automatic Record Destination : IPCR Hunt Group PGM 443 : Station Device Login Automatically assigned by request of IPCR Server. PGM 211 : SIP Phone Attributes After Registration, assign PGM 237 Agent Table At IPCR: Install IPCR Configure IPCR server PBX Server Setting iPECS-LIK 5 DIP Switch 3-’On’ Or PGM 235 MAC Address 2 1 6 Send License Info Configure the following after Register Channel Registration User assign Channel number 3 4 Complete Register of IPCR Server Populate Agent Table PGM 237 SIP register Complete

1.1 iPECS CR server and Agent Unlock Codes 1) Select the System Management tab, 2) Select Appliance Control, 3) Select ‘Lock Key Install’, 4) Enter the Key code provided from your local LG-Ericsson representative, and 5) Select ‘Save’.

1.2 iPECS CR Server MAC Address In the iPECS LIK Web Admin, Select the Administration tab, Select Registration Table, PGM 235, Enter the MAC address of the IP CR Server and the number of Agents for the server, Select ‘Save’.

2.1 IPCR Server Registration Select the Administration tab from the Home page, Select the Setting tab, Select IPCR Server Registration, Input information as desired. Select Save

2.2 iPECS PBX registration Select the Administration tab from the Home page, Select the PBX Registration tab, Input the required iPECS host (PBX) information. Input optional information as desired. SIP ID is should be Desired Number. Select Save.  5 characters IP v4 address characters 20 characters SIP reg Timer Normal 3600 sec. 99 characters TLS check box 1234

3.1 Channel registration 3 Select the Administration tab from the Home page, Select the Channel Registration tab, Input the channel characteristics including the Agent Id (up to 6-characters). Select Save

3.2 User Admin level Select the Administration tab from the Home page, Select the User level admin tab, Input a Level, up to 15 characters Check appropriate ‘Activation’ boxes for the User Level Admin Select Save. Check boxes to permit (activate) User Admin level access User Admin Level selection box Defined User Admin Levels

3.3 User registration 3 User registration menu is able to register User group (No. of Class 1 , No. of class 2, No. of class3) and User Information (No. of users).

4.1 Populate Agent Table PGM 237 Agent ID should be matched with station number that want to be recorded. And a Server should be assigned from total of Agent unlock key.

4.2 SIP station Registration IPCR’s sip station should be register through IPCR server process of registration. 1) The station of IPCR(SIP station) should be “Manual” in ADM 211,SIP Phone Attributes. 2) IPCR can support AES 128 or ARIA 128 except ARIA 129 by programming ADM 211 as following.(Default is OFF) 3) 407 is not support, And so it should be “OFF”.

Member of VM Group Registration 5 Sip station of IPCR should be the member of External Voice Mail Group as following picture.

Set Automatic Talk Recording Dest. external voice mail group 6 If Agent ID is linked to a station number in IPCR Agent Table (ADM 237), 58’s item(Automatic Talk Recording Option) is ON. It should be set Automatic Talk Recording Dest. external voice mail group in ADM 111~113.

Press the button Under talking ACR and ODR ACR : The Station with Agent ID of ACR type is recorded without choice. It doesn’t need two way record button. If it had, the button just shows flashing. AGENT(100) Talking Completed ODR : The Station with ODR type is not recorded without choice even though it’s recording. It need Two way record button( Flex button + PGM + 8 + 0 + IPCR Group). It’s toggle. SUPERVISOR Press the button Under talking AGENT(100)