CREATIVE COLLECTIONS FOR COURTS 2014 SUMMER CONFERENCE 1

CREATIVE COLLECTIONS FOR COURTS HON. PAULA O’NEIL, PH.D (PASCO COUNTY, CLERK & COMPTROLLER) IMPORTANCE OF AUTOMATION FOR COLLECTIONS 2

CREATIVE COLLECTIONS FOR COURTS HON. BRENT THURMOND (WAKULLA COUNTY, CLERK & COMPTROLLER) WHAT WE SET OUT TO DO - CHANGING THE TONE CHALLENGES WITH BEING A CHANGE AGENT REACTION FROM JUDGMENT DEBTORS OUR SUCCESSES 3

CREATIVE COLLECTIONS FOR COURTS HON. JEFF SMITH (INDIAN RIVER COUNTY, CLERK & COMPTROLLER) WHAT TO CONSIDER WHEN CREATING AN IN-HOUSE COLLECTION PROGRAM GETTING JUDICIAL COOPERATION WORKING WITH LOCAL AGENCIES OFFICE HURDLES 4

CREATIVE COLLECTIONS FOR COURTS LOUIS TOMEO (PALM BEACH COUNTY, CRIMINAL COURT SERVICES DIRECTOR) OPERATION GREEN LIGHT GOAL – TO COLLECT UNPAID FINES/FEES ON TRAFFIC CITATIONS THAT HAVE BEEN REFERRED TO A COLLECTION AGENCY. ONE DAY EVENT WHERE CUSTOMERS CAN PAY THEIR CITATION, LATE FEES AND REINSTATE DL WITHOUT PAYING THE 40% COLLECTION AGENCY FEE. FULL PAYMENT ONLY ADVERTISING COLLECTION AGENCY PERSPECTIVE 5

MARY KAY DITCH (LEE COUNTY, COURT SERVICES MANAGER) PAYMENT PLANS  WORK WITH JUDICIARY TO ADDRESS VOLUMINOUS TOLL CASES  CONSOLIDATE TOLL CASES TO REDUCE ADMINISTRATION OF MULTIPLE PLANS  WORK WITH TOLL AGENCY TO MODIFY CITATION AND NOTIFICATION CONTENT TOOLS  FINE REDUCTION PROGRAM FOR TOLL CITATIONS  RESEARCHING CREATION OF MOBILE WEBSITE TO FACILITATE PAYMENTS USING MOBILE DEVICE  CREATING DISTINCT PORTFOLIO TYPES FOR TARGETED COLLECTION EFFORTS NEGOTIATING WITH THOSE WHO OWE  NEGOTIATE PAYMENT PLANS WITH REDUCED FINES AS ALLOWED BY STATUTE CREATIVE COLLECTIONS FOR COURTS 6

KELLI LEIGHTON (MARTIN COUNTY, COLLECTIONS MANAGER) DEVELOPMENT OF A WEEKLY TRAFFIC COURT TO IMPROVE COLLECTIONS TO INCREASE TRAFFIC COLLECTIONS AND MEET PERFORMANCE STANDARDS WORK WITH JUDICIARY TO CREATE WEEKLY TRAFFIC DOCKET PAYMENT PLANS—MAKE THEM WORK FOR YOU PLAN FOR SUCCESS PREPARE PAYMENT PLAN PAY STATION WHAT MAKES A WINNING PLAN? CONSTANT AND CONSISTENT FOLLOW-UP SUCCESS MAINTAINED 90% COMPLIANCE CREATIVE COLLECTIONS FOR COURTS 7

8 Kathy Davis (Chief Deputy of Court Services) CITRUS COUNTY Pay online, not in line!

AUTOMATED CHECKING SYSTEM AND OTHER PAYMENT CONVENIENCES ACH AUTOMATIC WITHHOLDING AUTHORIZATION FORM SECURE NETWORK RENEGOTIATING PAYMENT PLANS EXTENDING THE DEFAULT PERIOD CREATIVE COLLECTIONS FOR COURTS 9

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12 01/01/13 – 03/31/13 Q1: 15.85% Collected: $41,099 Assessed: $259,278 01/01/14 – 03/31/14 Q1: 26.73% Collected: $58,680 Assessed: $219,523 Increase of 10.88% Increase of 10.88% 01/01/13 – 03/31/13 Q1: 15.85% Collected: $41,099 Assessed: $259,278 01/01/14 – 03/31/14 Q1: 26.73% Collected: $58,680 Assessed: $219,523 Increase of 10.88% Increase of 10.88%