1. Clay County Collections

2. Meeting Performance Standards BUT how?

3. 86 months 7 years

4. Final Judgment and Sentence: 03/26/13 4 month gap?

5. 9 months = $82.00 collected (26%) No payments made in Sept, Oct or Dec? Agreed amount not being paid?

7. Delinquent Accounts On a Payment Plan: Misdemeanor as of 01/16/2014 Total: 148 Amount: $17,751.30 Delinquent Accounts Not on a Payment Plan/Not in Collections: Misdemeanor as of 01/16/2014 Total: 1017 Amount: $407,408.45

8. Defaulted Misdemeanor Cases (2009 – current) # of Cases in DEFAULT (not in collections) = 1,200 Total Amount in Default = $339K $48KTotal Monthly Revenue = $48K Current State

9. Approximately 6,500 payment plans Only 900 current = 14% Approximately 5,000 in default Average amount owed = $1400 Average payment amount = $44 Average payment plan term = 32 months

10. No standards for payment plans Multiple people, multiple worksheets, multiple processes Not clear on how many in default No standard follow up process Current State

11. No clear hand-off to collections Inconsistent messages at the bench Little to no reporting capability Concerns on data integrity Poor resource allocation – no focus Current State

12. What if… Standard payment plans Reliable and standard reports Partner with judges to send a clear AND consistent message Immediate follow-up on “no-shows” Leverage multiple solutions to ensure efficiency Cut our losses early – external collections 25% increase in defendants going from defaulting to current? Additional $12K monthly, $144k annually

13. The Goals Payment In Full or Payment Plan Established Immediately at Day of Final Judgment Partner with Judges for Consistent Message Standardized Payment Plan Options Decrease time of collections Increase revenue collected

14. The Goals Timely Collections Immediate Action on “No-Shows” and Defaults Postcards, Mail Outs, Phone Calls D6s, Capias Accurate Reporting Consistent and Effective Partnership with Salvation Army and DOC Clean Hand-Off to Collection Agency

15. The Overhaul… Collection Clerk: Pay in Full Establishes Payment Plan Final J&S $$ Due Immediately Collection Clerk: Default Payment Plan From 90 Days to 5 Days Same DayWithin 5 Days Name ____________ Address ___________ Contact # __________ Email ______________ Next Level Contact ____________________ Info Sheet Clerk’s Office Payment Policy DUE

16. Payment Plan Established DAY OF90 Days starts DAY OF Final Judgment $25 “set-up” fee waived if Payment Plan setup same day. First payment due immediately. Standard Payment Options $400 or less = 5 months equal payments $401 - $1500 = up to 12 months equal payments $1500 or greater = up to 18 months equal payments

17. Clay’s Toolkit 1.Set Expectations Judges’ Message “Your Fines and/or Court Costs are due today. You shall either pay the money today or see the clerk today and establish a payment option. If you fail to pay or establish a payment option today, then a contempt warrant shall be issued for your arrest.”

18. Clay’s Toolkit 2.Devoted Staff Repurposed staff members No additional headcount New job description/duties Standardized business processes

19. Clay’s Toolkit 3.Reinforcement Warrants for non-compliance Suspend Driver’s License Clearly communicate expectations to defendants Partner with the JAIL and Courthouse Security Keep all parties informed (SAO, PD, etc) Monitor, Measure and Adjust Monitor, Measure and Adjust

20. From 90 Days to SAME DAY Final J&S $$ Due Immediately Cashier: Pay in Full Establishes Payment Plan Collection Clerk: Default Payment Plan Same DayWithin 5 Days Warrant with CASH bond for the total amount owed.

21. Clay’s Toolkit

24. UPDATE Launched in Misdemeanor 01/06/14 – 01/17/14 Paid in full = 6 $3,697 Payment Plans = 50 $20,305 (Payments made:$2,379) Probation = 36 Civil Judgment = 13 Failure to Appear = 13 Jail Time = 8 No Show = 2 $6,345

25. Where to start… 1.Question and inspect your current processes. 2.Analyze reports available. 3.Set a goal. 1.Increase total current collections by 10% 2.Defendants on payment plans same day 4.Communicate goals and involve all impacted parties. 5.Define and document standards/framework. 6.Make it YOUR priority. 7.Devote personnel. 8.Monitor, Measure and Adjust!

26. Clay County Contact Info Chief Deputy Courtside: Tracie McRae (904) 269-6317 mcraet@clayclerk.com Director of Criminal: Michelle Taylor (904) 269-6337 taylormt@clayclerk.com Business Analyst: Connie Wolfe (904) 278-4723 wolfec@clayclerk.com