Serenity House › Coordinated Intake › Case Manager’s Tool › Funder Reports › HPRP Requirement › Tracking Performance › Living up to a guiding principle of Clallam County’s Ten Year Plan Spokane › High Volume Shelters
Seattle/King County › HPRP Evaluation/Certification › Waitlist/Coordinated Entry › Evaluation of Programs for Funding Department of Commerce: › HPRP Reporting › Reduce paper reporting (ESAP, THOR, etc) › Checking invoices for HPRP against HMIS data › Report on State Plan Measures
2008 NAEH Family Conference - Outcomes Workshop 5 Activities Outreach Shelters Case Management Rent Subsidies & Services Outputs # Clients Served by Program Service Linkages New PSH Units/Subsidies Vacancy Statistics Outcomes 30% exited to PH 40% increased income 25% reduction in CH 25% shorter LOS < recidivism How do we document our efforts? What did our efforts achieve? Inputs $ (CoC and Other) Programs Infrastructure Staff Should we adjust how we spend our resources? Should we add or change use of resources to expand our impact?
For example, “Destination” data element (4.10) narrowly defines “Stably Housed” for you: › Permanent supportive Housing for formerly Homeless persons › Rental by client, no housing subsidy › Owned by client, no housing subsidy › Rental by client, VASH subsidy › Rental by client, other (non-VASH) subsidy › Owned by client, with housing subsidy › Staying or living with family, permanent tenure › Staying or living with friends, permanent tenure
Client ID Prog ID 1A 1B 2A 3C 2008 NAEH Family Conference - Outcomes Workshop 7 De-duplicate clients across programs Step 1 Consolidate sequential stays into single episode (gaps < 30 days = same episode) Step 4 Create table with all Entry/Exit Dates by Client Step 2 Calculate LOS for each Stay Step 3 Calculate mean (168 days), low (81 days), high (309 days) Step 5 Entry Exit Date Date 5/8/06 5/30/07 6/1/07 9/01/07 3/1/07 5/21/07 2/1/06 12/7/06 LOS
Incidence of homelessness - Is homelessness declining? Incidence of street or CH - Is street or chronic homelessness declining? Length of stay in system, across all homeless programs - Do people stay homeless for shorter periods of time? Prevention – Are fewer people experiencing homelessness for the first-time? Rates of Recidivism – Are repeat occurrences of homelessness avoided or declining? Cross-tabulate results by core characteristics to understand if/how results vary for different subpopulations 2008 NAEH Family Conference - Outcomes Workshop 8
Outcomes of people exiting housing (short term, transitional, and permanent supportive): › Housing outcomes › Income (below, at or above self-sufficiency) % and # returning to homelessness after exiting to permanent housing after one, two and three years % and # of people identified as homeless for the first time in HMIS year to year # Homeless within one week of release from institutions (hospitals, jail, etc)
Bed Management/Registration Data Sharing Assessment & referral Multi-use program performance (beyond “Homeless”) Self-Sufficiency Matrix DSHS Data Matching Outcomes: › % homeless while served by DSHS › Data quality measures Homeless Prevention study › Outcomes of those not served vs. those served
There is more to performance measurement than conducting the analysis › Educate, train, obtain buy-in Be careful about how you interpret and use the data › Jump in, but don’t be careless in how you use the results › Look at the results within the context of all the outputs, interim measures and impact measures to validate the interpretation that’s being made › Vet the results before publicly releasing anything › Appropriately caveat the limitations of the data and analysis 2008 NAEH Family Conference - Outcomes Workshop 12
Cindy Burdine Serenity House of Clallam Co. 360/ David Lewis City of Spokane 509/ Sola Plumacher City of Seattle 206/ Mary Schwartz Department of Commerce 360/