Orbis Cascade Alliance Courier Service Membership Program Nancy Nathanson, Resource Sharing Program Manager NWILL September, 2005

2  Membership Agreement with members  predictable pricing; annual payment  member participation and oversight  Alliance office support: coordination; information; vendor relations  Contract with Vendor: Service expectations  daily pickup  reliable, predictable schedule (one-hour window)  transit time: generally, within two days Membership program

3 61 drop sites serving 240+ libraries public libraries universities & colleges schools community colleges service districts or systems private, technical and government libraries

4  Alliance contracts with vendor to provide daily, scheduled service Senvoy  Senvoy employs drivers and contracts with other firms to cover eastern and northern regions  Local courier: Dropsites may agree to send and receive materials for a group of nearby libraries, using the dropsite as the primary address (“forward to” or “attention”) Business relationships

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6 Dropsite A Dropsite B Dropsite C Courier program & local shuttles

7 Information on the web

8 Dropsites: address, schedule

9 List of Dropsites Dropsites libraries participating through a Dropsite

10  the package  size  sealing  multiple items  would you ship it this way?  the package  size  sealing  multiple items  would you ship it this way? Procedures: packaging

11 protect materials packing padding appropriate size protect people weight staples Packaging. If you use envelopes and boxes:

12 prevent slipping, squishing, torn pages, and worn bindings pack books spine-to-spine, or spine to bottom of bag Packaging. If you use courier bags:

13 prevent broken plastic cases pack items in a bubble envelope or padded container before putting them in the bag Packaging. If you ship non-book items in courier bags:

14 design, format, and content are mutually approved by vendor and Alliance, on behalf of members. Use only Alliance- supplied labels design, format, and content are mutually approved by vendor and Alliance, on behalf of members. Use only Alliance- supplied labels Procedures: labeling

15 Labels: available on the web

16 label samples: packages sent via USPS Alliance courier label samples: packages sent via USPS Alliance courier Labeling

17 TO a forwarding site: in “Attention” Labeling FROM a forwarding site: below “From”

18 and if you use courier bags: protect the see-through window (do not paste a self-adhesive label over the window) Labeling

19 Purpose:  library: track shipments, other purposes  Alliance: track volume and shipping patterns “Shipping record forms”: key elements  Date  Destination(s)  Number of packages Procedures: Manifests

20 FROM (you, the sender) date TO (dropsites only) automatic totals! # of pkgs Manifests

21  courier hasn’t shown up?  call Senvoy Operations office right away  courier hasn’t shown up?  call Senvoy Operations office right away  courier hasn’t shown up?  also notify the Alliance  other problems?  courier hasn’t shown up?  also notify the Alliance  other problems? Procedures: reporting problems

22  documentation  damaged or missing? at what point?  checking for missing items Procedures: claims

23  courier status  have you seen my package? Member-to-member

24 dropsite news from the Alliance office Member-to-member

25 thousands of items shipped each month daily, scheduled pickup two-day delivery A big system with regional benefit

26  new: Web pages  new: Problem report form  emphasizing Dropsite contact role Special notes

27 New! service option  new! service option coming: 2 or 3 days a week What do you need?

28 New! courier bags