 Can the business depend on IT for business continuity? BCS North London Branch November Andy Mason MBCS CITP MBCI Head of Business Continuity PricewaterhouseCoopers LLP

Contents Introduction Downtime, what downtime? Standards, standards, standards Business Continuity Lifecycle Who needs computers? Incident Timeline What happens when IT is not available? Static infrastructure, dynamic business Conclusion Questions

PricewaterhouseCoopers LLP November 2009 Slide 3 BCS North London Branch Can the business depend on IT for business continuity? PricewaterhouseCoopers PricewaterhouseCoopers provides industry-focused assurance, tax and advisory services to build public trust and enhance value for our clients and their stakeholders. More than 163,000 people in 151 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice PricewaterhouseCoopers LLP in the UK has Partners and staff spread across 41 offices from Plymouth to Aberdeen

PricewaterhouseCoopers LLP November 2009 Slide 4 BCS North London Branch Downtime, what downtime? Applications Laptops, PCs Data centres Networks Third parties Laptops Resilience, high availability Seamless Auto failover, Hot start, Warm start, Cold start Increasing complex technology Increasing business reliance on IT People, property and process Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 5 BCS North London Branch Standards, standards, standards BS25999 Part 1 and 2> ISO & ISO BS25777> ISO ISO < ITIL v3 ISO 27002< BS7799 Position for graphic or image Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 6 BCS North London Branch The Business Continuity Lifecycle BS :2006 Code of Practice for BC Management - BCM Lifecycle Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 7 BCS North London Branch The Business Continuity Lifecycle for ICT BS25777:2008 Code of Practice for ICT Continuity Management Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 8 BCS North London Branch Who needs computers? Pordivnig a fmarerowk for cmmocinuatoin Aoccdrnig to rseeacrh at Cmabirgde Uinervtisy, it deons’t mttaer waht oredr the ltteers in a wrod are wirtten, pordivnig the frist and lsat ltteer are in the rhigt pclae, bcuseae the huamn mnid deos not raed ervey lteter by istlef, but the wrod as a wlohe. Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 9 BCS North London Branch BS :2006 Incident Timeline Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 10 BCS North London Branch Static infrastructure, dynamic business Applications and services Servers Storage Networks Disaster recovery Peaks and troughs Ebbs and flows Today, tomorrow, next week Can the business depend on IT for business continuity?

PricewaterhouseCoopers LLP November 2009 Slide 11 BCS North London Branch Conclusion Incidents happen Standards can help Simple lifecycle Responding to disruption Reducing the impact Static and dynamic Continuity counts Can the business depend on IT for business continuity?

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