Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer.

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Presentation transcript:

Triangle of Care - The Pennine Way Clair Carson Acute Services Line Manager and Trust ToC lead. Graham Mellors Business Planning Officer.

The Early Journey Triangle of Care best practice guidance launched July Brought to the Trust Acute Care Forum via Pals services. Put on the Trust ACF Action plan August 2010.

The Early Journey Pennine Care NHS Trust has 5 Mental Health Boroughs Self assessment undertaken by Service Manager in each Borough on their own services. Subjective approach Reported back to the Trust Acute Care Forum in Sept 2010.

The Early Journey Hiatus…………………… …………………………… …………………………… …………………………… …………………………… …………………………… …………………………… ……………

The Next Stage Feb 2012 re-visited in Trust ACF action plan. Realised no actions have been made. Embarrassed………… Decide to grasp and address

Planning Stage June 2012 hold a planning steering group. Key stakeholders from the organisation and Carers UK Felt to start with the launch of ToC in Adult Acute Services first to ‘get it right’.

Planning Stage To draft an overarching action plan for the implementation of the ToC document in Adult Acute Services To underpin this overarching plan with a detailed plan on how to achieve all the objectives in each domain in the ToC document To develop a briefing paper outlining the approach required to achieve the actions on both plans To agree Terms of Reference (ToR) for the steering group that will take the action plans forward.

Planning Stage To circulate both plans, ToR paper and briefing paper to key stakeholders both in operational services and carer groups for comments and feedback. To agree final steering group membership and action plans following consultation period. To launch the ToC initiative within Pennine Care NHS Trust with a dedicated launch event To commence regular steering group meetings to implement the action plan as required. This will be monitored through the Trust Acute Care Forum and supported by the Executive lead for Carers.

The Launch Full Day Event in nice venue. Prominent Speakers including two Trust Carers, Ruth Hannan ToC lead, Alan Worthington and Malcolm Rae. Mixture of staff and carers invited to attend.

Steering Group Established following the launch event Mixture of staff and carers Attended by the Chair of the Trust Chaired by Clair Carson Supported by Business Planning Monthly meetings

Lessons Learnt Gap from 2010 to 2012 did not mean ToC disappeared! When engagement did begin we had some trepidation and mistrust from the carer group. Needed to win hearts and minds to gain engagement. If you haven't started yet be aware of the need to understand this strength of feeling.

Action Plan Priorities 1.Training for staff Draw from local and national resources Cover: carer awareness, information sharing Joint delivery – carers and champions Accredited ‘training the trainers’ course 2.Communication e.g. Information sharing policy Carer information packs Engagement on wards Social media

Lessons we are learning Importance of leadership and resourcing Balance of carer representation Getting the right pace of change

Ward Carer Champions: The Story So Far Ten Adult Acute Wards 12 Carer Champions (and growing!) Supported by Ward Managers Represent their own ward/Borough

The Story So Far Carer role description agreed with the ToC steering Group. Attend the ToC steering group Have own forum for dedicated work streams

The story so far Currently have three main tasks: 1.To be involved in the development and delivery of the carer awareness training in conjunction with the carer trainers 2.To develop a ward based information leaflet specifically aimed at carers 3.To scope all local carer support networks and groups to compile a local resource pack/information sheet for all carers.

Next Steps for the Carer Champions To complete the information leaflet To complete the scoping exercise To complete all training required to deliver the planned roll out in the Autumn

Next Steps for the Carer Champions To be involved in the self assessment process due to take place in Aug/Sept 2013 To continue to inform and address issues to and from the wards and the ToC steering group.

Way Forward Huge steps taken since Feb 2012 Mindful of pace and being inclusive. Training plan and communication work streams to be completed. To undertake self assessment process in Aug/Sept Take stock. Review. Evaluate.