From Justifying Cost to Demonstrating Value Ewen Anderson, CEO, Centralis Six statements and five questions to start discussions

Six areas of focus Disruptive Technology Demand for Change Complexity of User Experience IT as a Business Journey Changing Role of IT Measuring & Justifying Value

IT Service Provision Disruption & expectation have never been greater User Expectations Technology Change Business Demands Reduced cost, pay as you use service “Apple” like service at work Device, location, apps & working pattern of choice Managed mobility, apps, multi-media, & touch Virtual by default, consumed as a commodity Pro-active, performant, secure, resilient & compliant Simplified service that enables & supports change

Business innovation and productivity requirements Commercial in Confidence – Not for Distribution

User experience is critical & and highly complex Storage Cache Servers Datacentre Networking Datacentre Networking Hypervisor Broker & Personalisation Desktop & Applications Desktop & Applications Cloud Services Cloud Services Hi-Definition Graphics Backup, DR & BC Provisioning & Management Analytics & Measurement Performance, Cost & Capacity

IT is a business journey – not a technology roadmap Strategy Communication Plan Business Requirements Change Programme Discovery Application Consolidation Platform Costs Actual Benefits User Acceptance Sizing Justification Existing Investments Operational Costs Technology Selection Design Application Remediation Roll-Out Current Issues Operational Readiness Load Test Pro-Actively Manage Technical Strategy Project Plan Success Criteria Expected Benefits User Engagement

The role of the IT department is changing…. Bespoke to Commodity DIY to Manage 1:300 admin/server to1:24,000

There are six steps to calculating business value Commercial in Confidence – Not for Distribution Business Value Requirements & Options Investment Costs & Risks IT Cost Savings & Avoidance Business Improvement & Productivity Gains Business Cost Savings & Avoidance Indirect Benefits

Discussion How would you rate the user experience in your organisation? What factors affect user experience and what can be done to improve it? What measurable business benefits can be delivered by managing user experience? Can perception of your IT service be changed from overhead to business enabler? Should pro-actively improving business productivity be the primary goal of the IT department?

Conclusion Productivity & Value Current Metrics / Baseline Required / Desired Changes Options Investment Required Achievable / Recognised Benefits Business Case

And finally... Please complete your feedback forms Progress your interest with a User Experience Workshop focusing on:  Performance optimisation &/or  Desktop/user experience analytics &/or  Costs/benefits of desktop change

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