People Places Potential 1 Investing in people Transforming places Maximising potential

People Places Potential 2 Solace Masterclass “Housing” Partnership Working 30 TH SEPTEMBER 2014

People Places Potential 3 Setting the Scene Reform, transformation, integration - buzz words for change - design for 21 st century services Austerity programme - catalyst for change - creating positive opportunities Forward thinking LAs at forefront BUT Changes - forced by the austerity programme Current partnerships: City deals, LEPs, share services - Past: BSF, PFI - all partnerships for huge change All leading to mixed economy delivery models People Places Potential “Whoever you vote for, there will be years more of cuts” Sir Bob Kerslake

People Places Potential 4 Creating Change Statutory services - reviewing must do, can do, wish to! Managing demand and expectation Solutions for the ageing population - children’s services New delivery models - creating the platform Greater Manchester Service Integration Tri-Borough Contracts Community involvement - to Icelandic crowd sourcing? People Places Potential

People Places Potential 5 DIY - Community Integration - NLGN report on business models People Places Potential

People Places Potential 6 Housing - Social Regeneration and Mobility Housing - key to education, health, social care, employment, well-being - heading to Social mobility Physical regeneration - must include long-term social and community benefits - 20 years for buildings - people? People Places Potential Infrastructure - transport, schools, health centres, hospitals, shops and businesses - all part of equation Re-thinking services from the Community upwards - not the Civic Centre downwards

People Places Potential 7 Housing - Why not add… and What Else? Housing tenancy management Estate services R&M - hard FM Welfare & money management Listening & involving residents Community safety Community interaction Employment &skills training Wider Council front line interaction Social care & wellbeing Regeneration

People Places Potential 8 Partnerships - Barriers Silo working in LAs Multi agency protectionism Member control Budgets Trust in the private sector - 7.2% of GDP, 5.4m people Skills and leadership Risk management Letting go! People have to accept the challenge People Places Potential

People Places Potential 9 Building a Partnership Model No one model - defining outcomes will determine partners and model - JVs, SPV, Mutual, shared services, etc. Needs leadership - CE/Cabinet - locally one point of accountability - a new leadership? Distinction between strategy and delivery Local members, residents, staff - and private partners - the partnership Clear focussed outcomes - one budget Share risk and reward Payment by results - real business model or get a funder! People Places Potential

People Places Potential 10 Cultures Partnerships - the clue is in the word! This is not client/contractor Commissioning and leadership - with 20 year horizons Letting go of old practice - embracing 24/7 digital services Essentially managing people - staff and the community - to achieve common outcomes Understanding failure - just a learning process - speed of decision to change and adapt People Places Potential

People Places Potential 11 Commissioning Councils - commissioning and managing markets - Barcelona contracting ideas and solutions Wider market and community consultation People Places Potential Defining outcomes - built in costs and performance Create challenge, transparency and choice Commission then procure the partnership - JV, SPV, Mutual or combination Public, private and third sector - innovative, smarter working Social Value Act - adding value - involving the community Procurement is a process - commissioning is the key! People Places Potential

People Places Potential 12 Creating Community Buy-In Using homes as the hub but concentrating on the residents Community needs Choice and involvement Linked services Access to services

People Places Potential 13 Community - Buy-In Customer service - citizens participating in design of public services Community needs - individual, multiple and groups Access to services - digital, face to face, local, 24/7 Linked services - action or signposting? Choice and involvement - simple and transparent Information, consultation and transparency Social Value Act - building in community value Managing expectation - “Say what you can deliver and deliver what you say”. People Places Potential

People Places Potential 14 Essential to Create Good Partnership 1. Outcomes define model 2. Identify partners - delivery and user 3. Commissioning to achieve outcomes 4. Use the innovation of the public, private and third sector - market intelligence 5. Strong leadership - at all levels 6. A different culture 7. Customer first - transparent services People Places Potential

People Places Potential 15 Partnership in Action

People Places Potential 16 Discussion - over to you! Neil Euesden, MD - Pinnacle PSG M:

People Places Potential 17 Investing in people Transforming places Maximising potential