Best Practice Workshop Learning from Self-Assessment Billy Bateman Deputy Director of Human Resources “People Results” Good

People Results – Learning from Self Assessment Good Practice Comparator DLtrust - a comparison Self Assessment - Staff Survey Results Challenge Learning

Best Practice Comparator Our Way of Life SELF ASSESSMENT and EFQM TNT – Achieving Results through People

TNT – Our Way of Life Results the Key driver Results are pursued through people People use one approach - OWL

TNT – OWL Achieved By Deployment of EFQM and Self- assessment across all walks of life

Down Lisburn Trust - A Similar Picture? Strong corporate identity Quality organisation Well organised – competitive teams focussed: Financial performance Performance Targets Staff performance Delivery of Quality Health and Social Care

A Closer Comparison with TNT TNT Business StrategyDLTrust Customer Focus, Business Knowledge Yes Manage through process Yes Technical skill and expertise Yes One TeamDirectorates Partnership approach Yes TU’s Can do results? Yes EFQM a framework for everything we doNo OWL behavioursNo

What we discovered EFQM one network Downturn in staff perceptions Volumes of Information Status of HRM targets Uncertainty in range of services delivered No framework for management practice

Staff Survey Results (1)

Staff Survey Results (2)

Staff Survey Results (3)

Staff Survey Results (4)

Staff Survey Results (5)

Staff Survey Results Consultations & CommunicationsDown 3% 11% lower Learning & DevelopmentDown 5.8% 6% lower Organisational Climate16% higher Me & My JobDown 14% 12% lower Overall Job SatisfactionSame 72% 10% lower

Responding to the Staff Survey Excuses – developed by me!  Information  Figures skewed  Period of Transition  Silent majority  Northern Ireland people  Staff cannot be released to attend training

Staff Survey A HARSH but FAIR ASSESSMENT Organisational direction is sound Organisational practice is disjointed and creates negativity Reality check for HR Management

Self Assessing HRM Practice One Team? No – Corporate and directorate team focus Can do Results? Fail to set management targets A framework? No – EFQM and Self- assessment are top of the organisation – there is no performance framework cascaded One culture? Yes– open, inventive and responsive – BUT?

DLtrust – One Culture Different points of view

Meeting the Challenge - Improving People Results Gaps in HR management practice Change perception and attitude Set targets Consider trends Compare with the best in class Extend partnerships to include people

Meeting the Challenge - Improving HRM Performance Management Framework Management information People Management Systems Staff Survey

Summary - Learning Points Transfer GOOD PRACTICE Understand your business Reflect on feedback Perception is influenced by practice People management is the key RADAR - BEST PRACTICE

Questions? If you require further information or advice please contact Billy Bateman at: Tel: or