The IT System That Couldn’t Deliver

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Presentation transcript:

The IT System That Couldn’t Deliver Who is responsible for assuring information technology success at Lexox?

The IT System That Couldn’t Deliver Action Plan: Short Term Get the data in the system immediately Train field reps immediately

The IT System That Couldn’t Deliver Action Plan: Long Term Bennet: Vision can’t be delegated; create and share vision with managers and employees – tie IT decisions to the business’s vision and mission; Business Managers: Made accountable for delivering business results; Sullivan: Speed up delivery of systems that directly affect revenue and competitive position;

The IT System That Couldn’t Deliver Action Plan: Long Term Sullivan: Share a weekly post-deployment assimilation map – track the spread of new behaviors the IT is meant to instill – identify high-, low-, and no-risk business units; Business Managers: Compete for IT capital – funding goes to projects that are tied to the business strategy and will generate the highest payback; Sullivan: Benchmark against best-in-breed distribution systems;

Six IT Decisions Your IT People Shouldn’t Make How much should we spend on IT? Which business processes should receive our IT dollars? Which IT capabilities need to be company-wide? How good do our IT services really need to be? What security and privacy risks will we accept? Whom do we blame if an IT initiative fails?