1. Chapter 9

2. Chapter 9 Strategic Management Model
Long-term Objectives
Performance Measure
Action Plan
Resources Needed
Evaluation Timetable
Responsibility
Accountability
Rational
Strengths and Weakness
Analysis of Core Competencies
Functional analysis
Financial position
Visioning competencies
Physical assets
Structure
Production
Service
Branding
Short-term Objectives
Evaluation

3. Conceptual Map of the Structure Construct
Action
Analysis
Implementation
A framework for analysis of core
competencies
Firm Structure
Aligning
CM and CC
Strengths and
weaknesses
analysis

4. Competency Model of the Hospitality Enterprise
Peripheral Competencies
Human Resource Systems
Financial Management Systems
Environment Scanning
Systems
Business
Development Systems
Core Competencies
Business Operating Systems
Production Systems
The Product/Service Transaction P S
Cultural
and
Behavioral Systems
Sales &
Marketing Systems
Exchange Processes

5. Resources and Capabilities Model of the Hospitality Enterprise
Competitive Method A
Sample list of core competencies for competitive advantage
Superior execution Quality control
Behavioral performance skills Service training programs
Information exchange skills Transaction cost efficiencies
Speed of transaction Employee competency
Workflow uncertainty management Management competency S P
Exchange Processes

6. The System Model of Product
Feedback loop
Input
Output
Transformation
processes
Raw materials
Capital
Labor
Demand
Functional capabilities
Equipment
Information
Quality products
Convenience
Timing
Price/value
Production systems
Quality control systems
Production management systems
Process improvement systems
Maintenance systems
Engineering systems
Storage and inventory control systems
Product distribution and handling

7. Organizational Structure Formalization
Standardization
Policies chart
Procedures
Rules
Performance reviews channels
Controls systems
Resource allocation systems
Employee handbooks
Policy manuals
Operating instructions
Communication
Management info
Budgets

8. Organizational Structure Centralization
Locus of control
Power
Authority
Accountability

9. Organizational Structure Complexity
Number of occupational specialties
Number of different functional areas
Number of positions
Number of distribution channels
Number of segments competing in
Number of levels of customer service
Geographic dispersion
Divisional integration
Matrix structure

10. Organizational Structure Configuration
Locus of decision making
Corporate
Divisional
Unit
Stratification
Delegation
Power
Control
Responsibility
Accountability

11. Organizational Structure Flexibility
Core Processes of
Transformation in
Service Delivery