Key Activities – November 2014 Global Markets Welcome to Lloyd’s Why the need for Intl Mkts team? Intl Mkts team is responsible for: promoting the Lloyd’s market across the globe; seeking new business opportunities; and monitoring the development of emerging markets. Key Activities – November 2014 > www.lloyds.com/internationalmarkets

GLOBAL CONTEXT >Geographic Shifts 1 Megacities by 2025 – by Total GDP Megacities by 2025 – by Total GDP Growth in US$ bn (2010 vs 2025) Source: Market Intelligence based on McKinsey & Company, “The shifting global business landscape”, http://www.mckinsey.com/insights/urbanization/urban_world_the_shifting_global_business_landscape

GLOBAL CONTEXT >Geographic Shifts 1 Fortune Global 500 – by location, number of companies Developed Regions Emerging Markets Greater China* Top 3 Companies – by Forbes Global Ranking 2014 ICBC (# 1) China Construction Bank (#2) Agricultural Bank of China (#3) Petrobras (# 30) Itau Unibanco (#46) Banco Bradesco (#63) America Movil (#115) Femsa (#373) GFNorte (#469) Isbank (# 115) Garanti Bank (#414) Koc Holding (#450) Reliance (# 115) Sate Bank of India (#155) Oil & Natural Gas (#176) HSBC (# 14) BP (#17) Vodafone (#38) Source: Market Intelligence based on McKinsey & Company, “The shifting global business landscape”, http://www.mckinsey.com/insights/urbanization/urban_world_the_shifting_global_business_landscape; Forbes, http://www.forbes.com/global200

GLOBAL CONTEXT >Forecast 1 Commercial Non-Life Premiums calculated as Non-Motor / Non-Health Insurance Premiums; in US$ bn +5% +20% +28% Developed Markets Emerging Markets +64% +98% +183% Source: Market Intelligence based on Insurance Intelligence Centre analysis commissioned by Lloyd’s International Markets; Target Economies: Top 10 Developed and Top 10 Developing Markets selected as per PWC largest economies forecasted in 2030, Developed / Developing classification as per IMF

GLOBAL CONTEXT >Lloyd’s Premium 1 US & Canada 41% 2012 44% 2011 43% 2010 45% 2009 44% 2000 UK + Europe 15% + 18% = 33% 2012 16% + 18% = 34% 2011 16% + 20% = 36% 2010 16% + 20% = 36% 2009 16% + 22% = 38% 2008 Europe (including UK) 33% US (including Canada) 43% Central Asia & Asia Pacific 12% Rest of the World 4% Other Americas 8% Other Americas 8% 2012 8% 2011 7% 2010 6% 2009 6% 2008 Central Asia & Asia Pacific 13% 2012 12% 2011 10% 2010 9 % 2009 8% 2008 This map shows how the Lloyd’s premium are distributed around the world. You can see that the US & Europe have declined in share considerably since 2008. (Still increasing in nominal $/£ terms, but as a share of Lloyd’s overall business other regions are slowly catching up). LatAm & Asia-Pac have increased significantly in that period. (Asia-Pac’s large increase is primarily driven by Australia so this distorts the picture a little) Source: Market Intelligence based on Lloyd’s Annual Reports: http://www.lloyds.com/Lloyds/Investor-Relations

Market Development Scope GLOBAL CONTEXT >Office Network 1 North America Europe www.lloyds.com/AMERICA 4 3 2 1 2 Type Market Development Scope Territories 4 Local underwriting with co-located syndicates (or via a Lloyd’s regulated entity); Country Manager with Market Development Role China Japan Singapore Type 1 & 2 offices are very similar; near enough the same; meeting regulatory requirements for conducting business in that country. This was the original Lloyd’s model where the country manager’s primary responsibility was making sure Lloyd’s didn’t lose it’s license to conduct business. Type 3: As above, plus more defined business development role for Country Manager. Country Managers now have a much a more active role un business development. Type 4: As above, plus with a London-style trading centre with multiple syndicates and underwriters. Type 4: Lloyd's Trading Centres provide bespoke services to support the underwriting of business in the region, including Lloyd's branded office space, a single Lloyd's entity and back office services. Type 3: A Type 3 office is defined as a Lloyd's office headed by a Country Manager who, in addition to meeting regulatory requirements in that territory, also proactively supports the business development objectives of the managing agents in that territory. Type 2: A Type 2 office is defined as a Country Representative, who is either employed directly or who is a third party retained by Lloyd’s. A Type 2 Representative satisfies the minimum requirements for the licence in the territory and may also undertake additional regulatory or legislative functions. They are also responsible for the promotion of Lloyd’s and the protection of the brand within the country. Type 1: A Type 1 office is defined as a third party representative, retained by Lloyd’s (not employed) that satisfies the minimum requirements for licence in the territory only. South Africa, Australia, Hong Kong (SAR) Benelux, France, Germany, Ireland, Italy, Poland, Spain, Sweden, Switzerland Brazil 3 Country Manager with Market Development Role UK Canada, US Northeast, US Southeast, US Central & US West 2 Legal Representative for regulatory requirements Cyprus, Greece, Israel, Malta, New Zealand, India Austria, Denmark, Norway, Portugal, Lithuania Argentina, Belize, Chile Namibia, Zimbabwe, US Virgin Islands 1 Legal Representative for minimum regulatory requirements Source: As per Lloyd’s website, www.lloyds.com

GLOBAL CONTEXT >Licence Network 1 Cross border reinsurance Cross border/onshore reinsurance Cross border reinsurance; Onshore insurance/reinsurance Cross border/onshore insurance/reinsurance US Cross border/onshore reinsurance and surplus lines insurance Source: Market Intelligence based on www.lloyds.com/crystal

WHO WE ARE >Senior Management 2 Chairman Director, Operations Director, Global Markets Director, Finance Director, Performance Management Secretary to the Council and Franchise Board Chief Risk Officer & General Counsel Head of Marketing and Communications Chief Executive Officer John Nelson Inga Beale Shirine Khoury-Haq Vincent Vandendael John Parry Tom Bolt Gavin Steele Sean McGovern Tashi Lasalle Source: As per Lloyd’s website, www.lloyds.com

INDIA, MIDDLE EAST & AFRICA (IMEA) + UK & IRELAND WHO WE ARE >Global Markets 2 VINCENT VANDENDAEL Strategy & Operations Daniel Revilla Wahida Begum (Executive Assistant) Relationship Management Bob Stevenson Anita Wallace (Co-ordinator) Deputy Head of Operations Hayley Spink Deputy Head of Strategy Stephen Moore APAC Regional Desk John Threshie Sophie Ezadkhasty Country Manager Colombia TBD Country Manager Mexico Gabriel Anguiano Susan Baker Lewis Baxendine (Apprentice David Charles-Jones Geraldine Moynihan Ann O'Donnell Anne Rannie Nigel Williamson Market Development David Bendor Kaan Yardimci Programme Management Joe Brace Emma McMillan Market Intelligence Filip Wuebbeler Christopher Brown Tom Grace Lara Green Robert Shearman International Network Support Phillip McCarthy TBD BRAZIL INDIA, MIDDLE EAST & AFRICA (IMEA) + UK & IRELAND EUROPE NORTH AMERICA ASIA PACIFIC CHINA JAPAN Marco Castro Cameron Murray Benno Reischel Hank Watkins Kent Chaplin Eric Gao Iain Ferguson Source: As per Lloyd’s website, www.lloyds.com

WHAT WE DO >Six Priorities 3 PRIORITY WORK STREAM ACTION MARKET INTELLIGENCE Share syndicate data Gather syndicate appetite Cedant / broker profiles Emerging market MI Compare Countries enhancements MARKET ACCESS Licences Life licences - agreed LMA Market questionnaire & MI pack Distribution Coverholder streamlining Action plan top 4 brokers Tailored services mid tier brokers Subscription Facilitate consortia development Explain benefits of co-location MARKET SUPPORT Tailored Services Tailored services managing agents Education & Promotion Global Development Centre (previously referred to as Lloyd’s Broker Academy) Global communications strategy Source: As per Lloyd’s website, www.lloyds.com

WHAT WE DO >London Teams 3 TEAM KEY ACTIVITIES MARKET DEVELOPMENT & OPERATIONS Lead IM London market engagement Lead or support regional development Lead marketing & educational distribution initiatives Support international events planning & execution Lead country, regional & directorate planning Support existing office operations Lead new office opening / office closure Lead problem case management MARKET INTELLIGENCE Lead Market Intelligence product development (Compare Countries, Country Profiles, Market Presentations, Class Review & Country Roundups) Cultivate internal & external interest groups for market intelligence REGIONAL DESKS Mexico & Latin America - quarterly trips to the country to meet key stakeholders - hosts an annual event/workshop and presentations - hosts a market day/presentation and receive inwards visits Asia - Market development support for Lloyd’s platforms and Country Managers in Asia - support LJI and LICCL business placement & product development in London - relationship management with MAs and London brokers - co-ordinate inwards visits/presentations in London - relationship management with London reps of Asian companies Source: As per Lloyd’s website, www.lloyds.com

WHAT WE DO >Market Intelligence 3 The Market Intelligence team provides analysis of the world’s insurance industry to help the market develop their business internationally. Market Intelligence – this is the international markets sub-division I work in, & this is our current range of products in the bottom right.. …covers the trickle down of data from the general to the specific, including both insurance market specific and wider economic trends, in the form of both data and soft intelligence (text). If interested further, please get in contact with me & we can organize a more detailed session. > www.lloyds.com/marketintelligence Source: As per Lloyd’s website, www.lloyds.com

WHAT WE DO > Regional Desks 3 Mexico & Latin America - quarterly trips to the country to meet key stakeholders - hosts an annual event/workshop and presentations at industry events in the country - hosts a market day/presentation and receive inwards visits/presentations in London Asia - Market development support for Lloyd’s platforms and Country Managers in Asia - support LJI and LICCL business placement & product development in London - relationship management with MAs and London brokers - co-ordinate inwards visits/presentations in London - relationship management with London offices of Asian companies Source: As per Lloyd’s website, www.lloyds.com

HOW WE DO IT? >Who we work with 4 Associations, market groups, agents & brokers LMA - Board, Market Development Strategy Group, Country Working Groups, Class of Business Panels & day to day liaison LIIBA – Board, Executive Committees, day to day liaison CEO Survey – Annual indication of market appetite (agent & broker CEOs) Agent & broker liaison – London team, regional & country managers meeting with agent and broker directors, underwriters and brokers Market Comms – Presentations & briefings, Interaction, Focus magazine, country brochures and driving traffic to Lloyds.com Source: As per Lloyd’s website, www.lloyds.com

Disclaimer This document is intended for general information purposes only. Whilst all care has been taken to ensure the accuracy of the information Lloyd's does not accept any responsibility for any errors or omissions. Lloyd's does not accept any responsibility or liability for any loss to any person acting or refraining from action as a result of, but not limited to, any statement, fact, figure, expression of opinion or belief obtained in this document.