WIRELESS LAN SOLUTIONS FOR HEALTHCARE SEPTEMBER 2012 WIRELESS LAN SOLUTIONS FOR HEALTHCARE RE-ENVISION THE POINT OF CARE Cal Calamari Senior Consultant

2/3 53 70 % % HEALTHCARE IS EVOLVING ARE YOU READY? MORE THAN 14M PATIENT RECORDS WERE EXPOSED BY MOBILITY-RELATED SECURITY BREACHES LAST YEAR IN THE US. SOURCE: HIMSS, MAY 2011 AVERAGE COST OF COMPLIANCE IS $3.5M VS. $9.4M FOR NON-COMPLIANCE SOURCE: PONEMON INSTITUTE, JANUARY 2011 Of healthcare providers will increase or improve their use of mobile technologies in the next year alone SOURCE: COMPTIA, NOVEMBER ‘11 53 % 70 % Healthcare providers who provide some level of support for personally owned devices on their wireless networks SOURCE: MSI HC BAROMETER, NOVEMBER 2011 Physicians who regularly send patient information to colleagues via SMS on their mobile devices and/or over open wireless networks SOURCE: BNA, OCTOBER ‘11

HEALTHCARE CHALLENGES IMPROVING OUTCOMES REDUCE MEDICAL ERRORS AND ENHANCE QUALITY STREAMLINE BUSINESS OPERATIONS ELEVATING PATIENT EXPERIENCES IMPROVE PATIENT SATISFACTION SCORES PROVIDE CLINICIANS MORE TIME WITH PATIENTS ASSURING CLINICAL MOBILITY ENSURE MOBILE IT PROJECTS ARE SUCCESSFUL ACCELERATE SUCCESSFUL ADOPTION BY CLINICIANS

IMPROVE OUTCOMES ENSURE PATIENT SAFETY & CARE QUALITY INTERNET MOBILE TRIAGE MOBILE POINT OF CARE APPLICATIONS EQUIPMENT AND PATIENT MONITORING CHARGE CAPTURE MATERIALS MANAGEMENT ENSURE PATIENT SAFETY & CARE QUALITY TO IMPROVE BUSINESS RESULTS

ELEVATE PATIENT EXPERIENCES INTERNET ADMITTING & DISCHARGE GUEST ACCESS & BYOD BEDSIDE EDUCATION & ENTERTAIMENT NURSE CALL PATIENT TRANSPORT ENHANCE PATIENT-CLINICAN INTERACTIONS TO CREATE PERSONALIZED EXPERIENCES

ASSURE CLINICAL MOBILITY INTERNET VOICE INTEROPERABILITY WORKFORCE MANAGEMENT PROACTIVE TROUBLESHOOTING NETWORK & DEVICE SECURITY EXECUTE A HOLISTIC MOBILITY STRATEGY TO GAIN THE TRUST AND SUPPORT OF CLINICIANS

HEALTHCARE SOLUTION PRIORITIES POINT OF CARE OPERATIONAL EFFICIENCY WORKFORCE PRODUCTIVITY IT OPERATIONS TRUSTED EMBEDDED WIRELESS TECHNOLOGY

POINT OF CARE SOLUTIONS MOBILIZE EMR @ HIMSS STAGES 1 (LAB), 4 (Computerized Provider Order Entry), and 5 (Barcoded Medication Administration) ACCELERATE DEMONSTRATION OF MEANINGFUL USE ENHANCED BATTERY LIFE & VOICE INTEGRATION ON MSI WLAN COMPLETE WITH HIPAA-COMPLIANT WIRELESS TRANSFER

OPERATIONAL EFFICIENCY SOLUTIONS GUIDELINE FOR CHOOSING ASSET TRACKING TECHNOLOGY VISIBILITY FREQUENCY ENVIRONMENT ASSET VALUE $300 $3.000 $10.000 $20.000 $150.000 DAILY PATIENT ROOM WEEKLY ICU WEEKLY RECOVERY WEEKLY BIO-MEDICAL MONTHLY ER IN/OUT CENTRAL SUPPLY IN/OUT WAREHOUSE 30% OF HOSPITAL OPERATING EXPENSE OCCURS IN SUPPLY CHAIN 75% OF BIOMED MAINTENANCE TIME IS SPENT LOCATING AN ASSET 10% TO 20% OF ASSETS ARE LOST OR STOLEN IN USEFUL LIFETIME PROXIMITY AND LOCATIONING CAPABILITIES WITH MARKET LEADERS MULTI-MODAL ACTIVE & PASSIVE ASSET TRACKING SOLUTION

WORKFORCE PRODUCTIVITY SOLUTIONS UNIT STAFF NURSE ED STAFF & EMTs PORTER & LAB PHYSICIANS Nurse Call Integration Secure Text Messaging PBX Extension Interoperability between EMTs Radios and Wireless VoIP Push-to-Talk Task Management Text Messaging PBX Extension PTT Capabilities Secure Text Messaging REDUCE NURSE WALKING DISTANCE BY UP TO 1.5 MI PER SHIFT SAVE CLINICAL STAFF 30 TO 90 MINUTES PER SHIFT ELIMINATE DISRUPTIVE OVERHEAD PAGING FASTER RESPONSE TIME TO PATIENT & STAFF REQUESTS BROAD RANGE OF ROLE APPROPRIATE DEVICES Hospitals are improving patient care and nurse productivity with VoWLAN, Nursecall/Alerting Integration, and PTT Nurses save 30-90 minutes per shift with less phone tag and ability to get right info and supplies the first time One hospital reduced patient falls from 4 to zero (because previously patients tired of slow response and left bed without assistance, causing falls. BEST-IN-CLASS RECEIVER SENSITIVITY FOR LOW-POWER MOBILE DEVICES NETWORK ASSURANCE ENSURES MISSION-CRITICAL VOICE RELIABILITY WITH LESS ACCESS POINTS & SERVERS

MOTOROLA’S WLAN SOLUTIONS FOR HEALTHCARE IMPROVE CLINICAL & OPERATIONAL OUTCOMES ENHANCE PATIENT EXPERIENCES ASSURE CLINICAL MOBILITY POSITIONING HOSPITALS & HEALTH SYSTEMS TO RE-ENVISION THEIR POINTS OF CARE ACROSS THE DYNAMIC HEALTHCARE ECOSYSTEM

THE WIRELESS NETWORK AS A CRITICAL SERVICE Centralized Management Have your finger on the pulse of the network Find problems BEFORE they are service impacting Capture network and device states for forensics Tools for rapid troubleshooting Improve network availability Managed capacity ADMITTING & DISCHARGE GUEST ACCESS BEDSIDE EDUCATION & ENTERTAIMENT NURSE CALL PATIENT TRANSPORT WI-FI CONNECTIVITY HAS EVOLVED FROM NETWORK OF CONVENINECE TO BUSINESS CRITICAL PAGE 12

AN INFRASTRUCTURE FOR HEALTHCARE SOLUTIONS CUSTOMER NOC/DATA CENTER NX 9500 SERVICES PLATFORM AIRDEFENSE SECURITY & COMPLIANCE CENTRALIZED MANAGEMENT SLA ASSURANCE TOOLS LIFECYCLE SERVICES PROFESSIONAL INTEGRATION SUPPORT MANAGED INTERNET OUTDOOR ACCESS POINTS AP 7181 AP 7161 INDOOR ACCESS POINTS AP 6532 AP 6521 AP 650 AP 622/621 IT CLOSET NX 4500 / 6500 CONTROLLERS RFS 7000/6000/4000 WIRED WIRELESS APPLICATION DELIVERY MISSION-CRITICAL PERFORMANCE, RELIABILITY & SCALABILITY ACROSS THE CONTINUUM OF CARE

MOBILE DEVICE CHALLENGES Large variety of devices with different characteristics Lower RF power Mixed client environments (802.11 a/b/g/n, 2.4G/5G) Application mix Real-time applications Voice/Video Impact of network latency, delay and jitter On-boarding all the devices Institution owned vs personal BYOD – ensuring appropriate access Patient/Guests Doctors Nurses Clinician Staff Each with different needs and access ENSURE EACH DEVICE, EACH USER, EACH APPLICATION HAS APPROPRIATE ACCESS 14

ADDRESSING THE NEEDS OF TODAY’S MOBILE DEVICES MORE TRANSMIT POWER & GREATER RECEIVER SENSITIVITY AP6511: 2 x 2 MIMO, 26 dBm AP650: 2 x 3 MIMO, 24 dBm 23 dBm RANGE AP7131: 3 x 3 MIMO, 27.7 dBm EXTENDS COVERAGE UP TO 60% REDUCES APS REQUIRED UP-TO 40% 802.11ABG & N DEVICE PERFORMANCE MAXIMIZED 27 dBm RANGE TODAY’S LOWER POWERED MOBILE DEVICES REQUIRE ACCESS POINTS WITH GREATER RECEIVER SENSITIVITY FOR SECURE CONNECTIONS

WiNG 5 WIRELESS LAN ARCHITECTURE EVOLUTION LEAD BY MOTOROLA INDEPENDENT STANDALONE HUB AND SPOKE CENTRALIZED WiNG DISTRIBUTED FIRST WIRELESS LANS MOBILE DATA ACCESS NETWORK OF CONVENIENCE LIMITED MOBILITY DIFFICULT TO MANAGE LIMITED SECURITY FILLED NEED FOR LARGER SCALE AFFORDABLE NETWORKS COST EFFICIENT 802.11a/b/g WLAN LIMITED 11n SCALABILITY BOTTLENECK AT WIRELESS CONTROLLER LIMITED SECURITY/QoS AT THE EDGE MORE ROBUST, AFFORDABLE WAY TO HANDLE HIGHER NETWORK DEMAND BETTER QUALITY OF EXPERIENCE NO BOTTLENECKS SCALABLE 802.11n VoIP AND VIDEO RELIABILITY SECURITY AT THE EDGE Taking a closer look at Motorola’s WiNG 5 Wireless LAN solutions, we have been a leader and innovator in wireless technology. Starting from the early days to the evolution…. MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

RELIABILITY KEY FOR MOBILES: SMARTRF RF CALIBRATION NEIGHBOR RECOVERY Calibrate power/channel NEIGHBOR RECOVERY Self-healing ADAPTIVE MOBILE COVERAGE Increases Power for weak device INTERFERENCE AVOIDANCE Dynamic re-configuration SmartRF has four operations to maiximize the network coverage and performance. RF CALIBRATION Pretty straight forward. The network is calibrated and tuned for max performance. This can be run once, or scheduled NEIGHBOR RECOVERY If one AP dies, the nearby APs will adjust their power to compensate. This is redundancy in the RF ADAPTIVE MOBILE COVERAGE As a mobile device moves through the environment, it will encounter coverage gaps. SmartRF tracks SNR to each client in a unique way, and increases power to just that device to cover the signal gap This feature was originally developed for mobile devices in retail and T&L – but it applies equally to tablets in hotels INTERFERENCE AVOIDANCE Recalibrates if a non-wifi interference is detected SMART BAND CONTROL AND LOAD BALANCE Between access points KEY FOR MOBILES: ADAPTIVE MOBILE COVERAGE ADJUSTS POWER AS THE TABLET MOVES THROUGH THE ENVIRONMENT MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © (insert year of publication) Motorola Solutions, Inc. All rights reserved. PAGE 17

SIMPLIFIED BYOD AND GUEST ACCESS STAFF BYOD PATIENTS & GUESTS 74% of hospitals allow staff to use their personal device on the WLAN FINGERPRINTING User redirected to CAPTIVE PORTAL Single sign in CAPTIVE PORTAL to register the device. ON_BOARDED FOR FUTURE SESSIONS and does not need to re-login USER ON_BOARDED DIFFERENATIAL ACCESS ANALYTICS FOR INSIGHTS on patients and visitors

PROXIMITY AWARENESS OUTPATIENT ARRIVES ONSITE For DIALYSIS TREATMENT WI-FI DEVICE IS OBSERVED ACTIVE IN THE AIR NO CONNECTIVITY REQUIRED HANDHELD PROBING IS SUFFICIENT MOTOROLA AP W RADIOSHARE, AP/SENSOR OR SENSOR OBSERVES THE DEVICE ACTIVE IN AIRSPACE MOTOROLA SYSTEM REGISTERS DEVICE AS NEWLY OBSERVED NOTIFICATION SENT TO BACKEND SYSTEMS CRM/APPLICATION TAKES ACTION Welcome greeting, to outpatient or caregiver accompanying patient. Admissions can prepare for patient arrival Special instructions regarding visit, perhaps change of location or who will bee seeing the patient that day. Reminders regarding scheduling follow-ups or pick up of results or medications. Patient Management System may record information about the visit. Duration, time spent in waiting area etc as a tool tor improving service

RFID AND RTLS (Real-Time Location Solutions) ASSET TRACKING ACCURATELY TRACK THE CURRENT LOCATION OF EQUIPMENT AND PEOPLE USING A WIRELESS NETWORK ASSET TRACKING Clinical equipment, beds, wheelchairs, IT assets, etc. Reduce capital spending Improve asset utilization STAFF TRACKING • Process/workflow improvement • Nurse safety PATIENT TRACKING Improve Patient Flow Safety For Long-term Care Residents Mental Illness Facilities

CENTRALIZED MANAGEMENT SCALABLE CENTRALIZED PROVISIONING CENTRALIZED TROUBLESHOOTING STAFF BYOD & PATIENT/GUEST ACCESS NETWORK ASSURANCE SECURITY COMPLIANCE NX 9500 SERVICES CONTROLLER INTERNET AP-DOMAIN MANAGER CONTROLLER – DOMAIN MANAGER MOBILITY SMART RF MESH QOS SECURITY MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. © 2010 Motorola, Inc. All rights reserved.

IDENTIFIED AND RECONFIGURED SECURITY & COMPLIANCE MITIGATE RISK ASSURE PCI AND HIPAA COMPLIANCE ROGUE ELIMINATION INTRUSION PREVENTION – 250+ THREATS DETECTED FORENSICS & INCIDENT ANALYSIS COMPLIANCE REPORTING INTERNET ROGUE AP USERS SERVER MIS-CONFIGURED AP HACKER IN PARKING LOT ROGUE AP ELIMINATED MIS-CONFIGURED AP IDENTIFIED AND RECONFIGURED USERS PREVENTED FROM CONNECTING TO NEIGHBORING NETWORKS

NETWORK ASSURANCE CENTRALIZED WLAN TROUBLESHOOTING END-USER FEEDBACK PERFORMANCE ALARMS & REPORTS HISTORICAL TROUBLESHOOTING REAL-TIME PROACTIVE PREVENTION IMPROVE WIRELESS AVAILABILITY AND REDUCE NETWORK DOWNTIME. REDUCE OPERATIONAL COSTS ASSOCIATED WITH WIRELESS PERFORMANCE AND MAINTENANCE. RESOLVE 70% OF WIRELESS TROUBLE TICKETS VIA REMOTE MANAGEMENT. IMPROVE OPERATIONS AND ASSURE CLINICAL MOBILITY

WLAN PORTFOLIO PORTFOLIO A BROADER MEANS YOU CAN DEPLOY THE NETWORK THAT BEST FITS YOUR SITUATION AND NEEDS. INTEGRATED SERVICES & APPLICATIONS PLATFORMS RF CONTROLLERS 802.11n ACCESS POINTS NX 9500 SERIES ENTERPRISE NOC CONTROLLER 15,000 adaptive APs & 2500 Sensors Network Assurance Security & Compliance Multi-Vendor Management Application Modules RFS 7000 HQ / LARGE 1,024 adaptive APs INDEPENDENT APs AP 7181 Outdoor 11n, 2 radio AP 7161 Outdoor 11n, 2/3 radio AP 8132 Modular 11n, 2 radio AP 7131 11n, 1/2/3 radio, 3x3:2 AP 6532 11n, 2 radio, 2X3 AP 6521 11n, 1 radio, 2X2 AP 6511 Wall plate 11n, 1 radio RFS 6000 MEDIUM ENTERPRISE 256 adaptive APs NX 9000 ENTERPRISE NOC CONTROLLER 10,000 adaptive APs NX 65xx SERIES ENTERPRISE BRANCH APPLICATIONS PLATFORM 256 adaptive APs RFS 4000 BRANCH CONTROLLER 36 adaptive APs DEPENDENT Aps AP 65011n, 2 radio AP 622 11n 2 radio – 2X2 AP 621 11n, 1 radio NX 45xx SERIES ENTERPRISE SMALL BRANCH APPLICATIONS PLATFORM 36 adaptive APs

INDUSTRY RECOGNITION AND A CULTURE OF INNOVATION Why Motorola Wireless LAN? Unique understanding of what “mission critical” truly means from decades of leadership in first responder wireless communications Wireless built and designed from the ground up for optimizing staff mobility FIRST IN Co-authored 802.11 Co-founded the Wi-Fi Alliance First Wireless LAN Switch First 802.11n RF Design Tool Leader in all things Wireless WLAN market leader for over a decade The evolution of our respective businesses will drive growth 2) What this means to us is that there is a *tremendous* opportunity for growth in our services business. Even working within the same customer base we serve today… by extending and expanding our level of services and creating a process to make innovative first-of-a-kind services repeatable… we will accelerate the top line growth for our companies at a rapid rate that will be recognizable to the market 2800 PATENTS