MDG eCenter An Overview Amjad Umar, Ph.D. Riyadh, June 14, 2010

The Big Picture Wants eMDG, Digital Health Or Digital Country/City How To Monitor And Control How To Develop Customized Plan How to Successfully Execute the Plan How to Understand the Basic Issues, Policies, and Approaches How To Do Everything Without Re-inventing the Wheel Is there a One Stop Shop

Monitoring & Compliance Learn Strategic Planner Detailed Planning, Simulation & Game Tools Do eMDG Matrix MDG eCenter Objective: One Stop Shop To Learn, Plan, Do, Check Early Prototype Now, Production Jan 2011 Plan Portal of Portals, Compendium(*), Tutorials Check Startt Learn what needs to be done Plan how to do it right Do whatever needs to be done Check to see if it is done right Note: (*) indicates that the capability will be developed later

Five capabilities More Depth More Later

Scenario: Mobile Health Clinic eMDG focus on healthcare – hiv, maternal health, infant mortality. Can be informational, provide testing, deliver clinical services Mobile Health Clinic Mobile Health Clinic People, Processes, Technologies User: Govt, NGO

IMPACT ON THE WORLD issue – how to make it more successful quickly, effectively, universally Many Successes Some failures

From Meta Portal

Strategic Planning Highly customized solutions Improves the chance of success

P1: Choose an Area (Domain) and Define a Service Profile Do a self assessment (capability maturity model) Get general information, educational resources and best practices P2: Plan Generation Technology Considerations Business processes needed Technologies (apps, platforms, networks) Management Considerations Security & business continuity planning Project Management & Governance TCO, TTTI, Integrataon & Interoperability P3: Detailed Planning (Technology Focus) -- Through Other Tools Detailed Planning Tools IT Planning, Integration, Security Tools Additional Tools Simulations, Games and Other Tools P0: Choose a Country and create a Government Profile Understand the country economic and technology environment Strategic Analysis Cost-benefits tradeoffs, SWOT analysis, automation strategies Policies and procedures needed for the service P4: Monitoring and Control Project Management Approach, Quality Control Issues Computer Aided Strategic Planner Flow

The Plan Generated (Consolidated Report) Contains a mixture: of generic and customized information: Generic information (common best practices, e.g., security), Problem specific (healthcare versus manufacturing) Situation specific (wireless versus wired, city vs central govt) Country/ region specific Format: Summary of information captured Highlights of suggested solutions Business processes Business processes Applications Applications Technologies (platforms, networks) Technologies (platforms, networks) Management (proj management, continuity planning) Management (proj management, continuity planning) Integration and Interoperability Issues Integration and Interoperability Issues Requirements document (problem specific) Standards for integration and interoperability IMPORTNT: It takes between a week to 3 weeks for working professional to generate a plan with this level of detail

UN Activities ( UN-GAID and Others) Additional Participants (e.g., World Bank, World Economic Forum, IT Industry and Academics) MDG eSolutions Center MDG Center Schedule Phase 0 (Prototyping) Phase 1 (Alpha Testing ) Phase 2 (Beta testing) May 2010 September 2010 Phase 3 (eMDG 1.0 Use) January 2011

MDG eSolutions Center User Group User Groupu(20 individuals): around 10 countries (governments) around 10 countries (governments) NGOs (including Red Cross) NGOs (including Red Cross) Practitioners and academics Practitioners and academics Feedback on the Center documents Education and training (tutorial on strategic Planning) Testing the Center capabilities

Key Points & Conclusions Going beyond discussions, moving into solutions that can be used quickly Working Prototype now,Beta version in Sept, Production in Jan 2011 Focus on eMDG Not self-centered (portal of portals) Not just documents, Decision support tools Implementations) Assemble sols Customizeds( problem, country) Monitoring & Compliance Learn Strategic Planner Detailed Planning, Simulation & Game Tools Do eMDG Matrix Plan Portal of Portals, Compendium(*), Tutorials Check Startt Note: (*) indicates that the capability will be developed later

Demo and Frequently Asked Questions

Frequently Asked Questions (FAQS) Q1: How does this Center differ from other portals and websites Q2: How will the Center, especially the Planner, be used in practice Q3: How will you assure the success of this Center Q4: How will the needed content be created quickly Q5: How will the content be updated and improved gradually Q6: How will the plan generated be checked and maintained for quality Q7: How can a larger system be developed from smaller ones (integration and interoperability between systems) Q8: What will be the Governance Structure for the MDG eSolutions Center that will define the roles and responsibilities of various players (e.g., UN, government agencies, international organizations such as the Red Cross, inter-governmental agencies, private sector, NGOs and the Civil Society).

Q1: Comparison of this Center with Other Sites Document Storage, Search & Display Decision Support & Simulation Tools Planning Systems Portals (Selfish Content) Websites (Selfish Marketing) Complex Problems (Many steps) Medium Problems (Few steps) Simple Problems (single step) Informational Tool Sites eMDG Center Capabilities Problem Types Monitoring & Control

Computer Aided Strategic Planner ICT Managers/ Customers Problem Definition, Development of Solution Sketch Solution Refinement (30-40%) Human Consultants, Systems Developers S1 S2 S3 Human Effort Consulting Current Situation Proposed Situation S1: Definition S2::Sketch S3: Refinement S4: Delivery Knowledgebase (e.g., Patterns) Generated Plans (Rough) Automated Refinement S4 Generated Plans (Final) Q2: Planner Usage Scenario

Q3: How to Build Successful Systems: Design Science Research Different CountriesDifferent Countries Different IndustriesDifferent Industries Different organizations (sizes)Different organizations (sizes) Different levels of Different levels of Technology use OthersOthers - Specific EnvironmentApproach Recent Developments Standards & Frameworks Tools and Techniques- Experiences and Best Practices Generic Knowledgebase Reference: Hevner, A., Marc, S.T., Park, J., and Ram, S., Design Science Research in Information Systems, MIS Quarterly, Vo. 28, No. 1, March 2004, pp Understand issues 2. Basic model 3. Instantiate the system 4. Validate & refine Build Refine Very few systems succeed (20%)Very few systems succeed (20%) Systems based Research to improve the situation:Systems based Research to improve the situation: Iterative improvementsIterative improvements Generic and recent knowledgeGeneric and recent knowledge Specializations for special situationsSpecializations for special situations

Q4: Patterns – An Efficient Way to Create Content Quickly A pattern represents core knowledge that can be specialized for different situations Patterns are useful because they represent a common library that experienced professionals are likely to see over and over again. Reference: Adams, J., et al, Patterns for e-Business, IBM Press, October 2001.

Q5: Content Update -- Effort versus Accuracy Tradeoffs Effort Accuracy General thought: more information leads to better decisions Not always the case (Research from Behavioral Science) People do not want to spend a lot of time to get highly accurate results (quick and dirty answers are used frequently) We attempt to increase accuracy without increasing effort by increasing the accuracy of defaults and patterns Quick and Dirty (Express Mode Through Patterns) Detailed investigation (Explore Mode) Waste of Time (To be Avoided) Quick and Accurate (Highly Desirable)

Q6: Continuous Quality Improvement Framework Work Project Quality Planning - Quality Goals Quality Control - Monitor and Adjust Quality Assurance - Establish and Execute Compliance Activities Reference: Project Quality Management: Why, What and How, by Kenneth H. Rose, Publisher: J. Ross Publishing (June 29, 2005

Q7: Building a Large System from Smaller Ones Large Corp M&A Supply Chain Govt/ Business Networks Enterprise Composer: Tool Each scenario is treated as a reusable component Compose large and complex organizations from these components by using SOA Focus on integration between systems (B2B integration)

Repository. Strategic Planner Portal of Portals MDG Matrix Q8: Governance Structure of the Center Other Sources (Internet). Simulations/Tools Governance Users And User Groups UN-GAID Questions: : Who will key in the data and who will be allowed as viewer to the data.Who will key in the data and who will be allowed as viewer to the data. What will be the role of different playersWhat will be the role of different players How will the collected success/failure stories be verified so that the Center does not become a propaganda tool.How will the collected success/failure stories be verified so that the Center does not become a propaganda tool. How will the knowledge be managed to guarantee the credibility of the contentHow will the knowledge be managed to guarantee the credibility of the content Government agencies, International organizations inter-governmental orgs, inter-governmental orgs, private sector,, NGOs and the Civil Society