ABOUT US FTS is a global provider of call center services. We believe in consumer’s first approach and deliver quality service. We excel because of our unmatched experience and dedication to solving everyday business challenges in our areas of expertise. We have experienced team and believe in hard work and integrity. FTS is a global provider of call center services. We believe in consumer’s first approach and deliver quality service. We excel because of our unmatched experience and dedication to solving everyday business challenges in our areas of expertise. We have experienced team and believe in hard work and integrity. At FTS, we believe in doing right thing at right time. What make us different from other enterprises is that we deliver high productivity with high quality at unmatched price. To give output and best experience to our clients, we work with our latest technical instruments, manpower and infrastructure. We understand challenges in the market and we are dynamic in nature. We select employees by calculating specific parameters and give them regular training to enhance their skills. We believe in friendly environment which help us to communicate with our employees in better way. We believe in best and work hard to achieve that level so that we can grow rapidly. At FTS, we believe in doing right thing at right time. What make us different from other enterprises is that we deliver high productivity with high quality at unmatched price. To give output and best experience to our clients, we work with our latest technical instruments, manpower and infrastructure. We understand challenges in the market and we are dynamic in nature. We select employees by calculating specific parameters and give them regular training to enhance their skills. We believe in friendly environment which help us to communicate with our employees in better way. We believe in best and work hard to achieve that level so that we can grow rapidly.

LEADERSHIP LEADERSHIP FTS is headed by a group of qualified, experienced and innovative professionals. Our prime team have experience of working with iqor, Midland, Genpact, WNS, and so on. We have give lots of time to enhance our skills and want to achieve zero error methodology. We have enhanced our self in such a manner that our working style is dynamic in nature. We believe that to be successful in business today, especially in the service industry, one has to constantly re-invent to meet new challenges. To help achieve this objective, we have trainers with internationally recognized TTT (Train the trainers) certification. In short, we offer our clients the right mixture of smart work, skill and innovative to meet their requirements. FTS is headed by a group of qualified, experienced and innovative professionals. Our prime team have experience of working with iqor, Midland, Genpact, WNS, and so on. We have give lots of time to enhance our skills and want to achieve zero error methodology. We have enhanced our self in such a manner that our working style is dynamic in nature. We believe that to be successful in business today, especially in the service industry, one has to constantly re-invent to meet new challenges. To help achieve this objective, we have trainers with internationally recognized TTT (Train the trainers) certification. In short, we offer our clients the right mixture of smart work, skill and innovative to meet their requirements..

EXECUTIVE SUMMARY We are a 100 seats contact center located in New Delhi. We provide high quality, value-added services and business process outsourcing (BPO) services to Fortune 500 companies. Our contact center in Delhi offers English language support in call center environment. We leverage our strengths to provide complex global-scale services affordable to all individual consumers and businesses in India as well as in other countries. Our chief goal is to satisfy client requirement with firs consumer approach..

The greatest advantage of FTS customer care center is that your customers can reach us via various options to avail our consistent quality service. We add value to every interaction. We have successfully implemented projects like: 3 (UK Based Client) US Mortgage and Loan Modification US Mortgage and Loan Modification US Online Education US Online Education Mortgage Live Hot Transfers Mortgage Live Hot Transfers Loan Modification Third Party Collection (us based) Third Party Collection (us based) Inbound Pc support Inbound Pc support

FTS FTS provides e-business solutions to international clients by using the same set-up and infrastructure with minor additions in the current networking system. We have been successful in catering to the different client requirements efficiently. We offer an Outbound/Inbound Customer Service Solution as per the needs of the client. To provide the desired level of service, we have an operational capacity of: 100 inbound/outbound seats On a 24/7 basis On a 24/7 basis Expandable up to 200 seats Expandable up to 200 seats CONTACT CENTER SOLUTIONS CONTACT CENTER SOLUTIONS

FTS FTS strictly adheres to the high technology requirements of this industry. We are capable of providing a 24/7 customer service desk or as per the requirement of the client. FTS employs switch-based technology to provide solutions to its clients. The specifications of the technology in use are as follows: EPABX : Meridian Option 11C Router ( Data) : Cisco 800 LAN : Cat-5e, Nortel certified for LAN : Cat-5e, Nortel certified for active components, AMP active components, AMP site certified for 20 years, site certified for 20 years, redundancy 1:1 redundancy 1:1 LAN port redundancy LAN port redundancy TECHNOLOGY

INFRASTRUCTURE

INFRASTRUCTURE

ORGANIZATION CHART QCM CEO VP FINANCEHRMMANAGER BDCCM TRAININGADMIN VOICE & ACCENT PRODUCT OPERATIONS COMPLIANCE TL Sr. TSE & TSE

Thank You