TOTAL QUALITY MANAGMENT

Slides:



Advertisements
Similar presentations
Organization Development and Change
Advertisements

Engr Mian Khurram Mateen
Quality Leadership Deming’s 14 Points as described in Total Quality Management by Besterfield et al (Ch. 2) Presented by Dr. Joan Burtner, Certified.
TQMTQM Total Quality Management. Fourteen Elements of TQM Create a constancy of purpose Adopt a new philosophy Cease dependence on mass inspection as.
BS2914 Quality Management & Customer Care 3: TQM Gurus [1] W.Edwards Deming 3: TQM Gurus [1] W.Edwards Deming.
“Statistics is the science of gaining information from numerical data.” -- Moore Definitions of Statistics Statistics: “the science of data involving collecting,
October 1, 2008 Quality Management for the Medical Laboratory Michael Noble MD FRCPC Chair – Program Office for Laboratory Quality Management Medical Director.
Chapter 2 Quality Theory.
1 Chapter 12 Understanding Service Quality 1 Chapter 12 UNDERSTANDING SERVICE QUALITY McGraw-Hill/Irwin © 2003 The McGraw-Hill Companies, Inc., All Rights.
TOTAL QUALITY MANAGEMENT (TQM)
Total Quality Management(TQM) The word “total” conveys the idea that all employees, throughout every function and level of organization, pursue quality.
Chapter 1 Introduction. Introduction Using statistical methods to improve quality –Identifying trouble spots and their causes –Predicting major problems.
PART 2: A FRAMEWORK FOR SOFTWARE PROCESS IMPROVEMENT (SPI) Jean Charles Salvin Markus Erlandsson Jan-Peter Nilsson.
Total Quality Management & HRM TQM Focus on Quality Quality Problems are System Problems –defective materials –poor product design –management errors.
Project Management Chapter 9 Project Quality Management Dr. Jana Jagodick Polytechnic of Namibia, 2012.
© 2003 Prentice-Hall, Inc.Chap 13-1 Business Statistics: A First Course (3 rd Edition) Chapter 13 Statistical Applications in Quality and Productivity.
Issue Description APPRECIATION FOR A SYSTEM THEORY OF KNOWLEDGE UNDERSTANDING VARIATION PSYCHOLOGY August 12-14, 2015Eric Budd - "Profound Knowledge for.
14 Points for Management 1. Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business,
Copyright © 2010 Pearson Education, Inc. Publishing as Prentice Hall Chapter 2 Quality Theory.
Total Quality Management Lecture #2. Types of Quality Control  Product Quality Control –Product Control focuses on the output  Process Quality Control.
1919. CHAPTER 19 Organizational Change and Development Copyright © 1999 Addison Wesley Longman 2 Organizational Change The movement of an organization.
Quality and Productivity Management Deming, TQM, and 6 Sigma.
Total Quality Safety Management.
DEMINGS OF 14 POINTS OF QUALITY
Introduction to Quality Prepared by: Bhakti Joshi Date: December 6, 2012.
Chapter Fifteen: Employee Involvement Employee Involvement Employee involvement seeks to increase members’ input into decisions that affect organization.
Deming’s 14 Principles W. EDWARDS DEMING. THE DEMING CHAIN REACTION Improve Quality Costs decrease because of less reword, fewer mistakes, fewer delays,
McGraw-Hill/Irwin Copyright © 2007 by The McGraw-Hill Companies, Inc. All rights reserved. x Process Improvement Using Control Charts Chapter 14.
Development of Quality1 Advanced Software Engineering COM360 University of Sunderland © 1998.
Quality Management Strategies. Dr. W.E. Deming A census bureau statistician A census bureau statistician Improved U.S. production during WWII Improved.
Score Sheet The BEAD-BOX GAME tm Note: Production Lot Size 50 Beads Per Operator Per Day Inspector (1) ___________________ Recorder: ___________________.
Professional Small Business Management
PP 500 Public Administration and Management Unit Six Seminar Dr. Bruce Bordner Kaplan University.
Lean Office - Total Quality Management managementsupport
Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors:
Thomas G. Cummings Christopher G. Worley Chapter Fifteen : Employee Involvement Organization Development and Change.
Total Quality Management CS3300 Fall A long time ago Made in Japan – then and now W. Edwards Demming We improve product by improving the process,
Definition: Total Quality Management Total Quality Management is a management approach that originated in the 1950s and has steadily become more popular.
Total Quality Management (TQM)
Deming’s 14 Principles W. EDWARDS DEMING. Create constancy of purpose for the improvement of product an service.
McGraw-Hill/IrwinCopyright © 2009 by The McGraw-Hill Companies, Inc. All Rights Reserved. Chapter 17 Process Improvement Using Control Charts.
Management of Quality. Introduction to Quality Quality Gurus W. Edwards Deming W. Edwards Deming Joseph M. Juran Joseph M. Juran Philip B. Crosby Philip.
PP 500 Public Administration and Management Unit Six Seminar Kris R. Foote, J.D. Kaplan University.
Overview Of Continuous Quality Improvement to Become High Performance By Lori Strumpf Strumpf Associates: Center for Strategic Change December 2015.
Learning Objectives for Learning Unit 15
Team A MGT/420 November 5, 2012 Gregory Waters. Automobile Manufacturers Retail Stores After-Market Consumers High quality components Quality -Selling.
LECTURE 3. Quality Philosophies and Management Strategies Deming was asked to deliver a lecture on statistical quality control to management Japanese.
Employee Involvement Dr A. H. Busari FSKPM Organization Development and Change.
PLEASE SIT WITH YOUR GROUPS! March 7, IE 441.
Theoretical Basis of the Quality Movement Presented by Dr. Joan Burtner Certified Quality Engineer Associate Professor of Industrial Engineering and Industrial.
Historical Philosophies of Quality 1. The Quality Gurus Quality Gurus – Individuals who have been identified as making a significant contribution to improving.
ECE362 Principles of Design
Organization Development and Change
TOTAL QUALITY MANAGEMENT
T o t a l Q uality M anagement.
Preventing Abuse, Neglect, & Exploitation
Introduction to Quality and Statistical Process Control
TOTAL QUALITY MANAGEMENT (TQM)
Theoretical Basis of the Quality Movement
Theoretical Basis of the Quality Movement
Deming’s Philosophy of Total Quality Management
Organization Development and Change
13 Employee Involvement.
Organization Development and Change
The Development of Modern Management
The Red Bead Game 1.
Theoretical Basis of the Quality Movement
Theoretical Basis of the Quality Movement – Part 1: Deming’s Fourteen Points Adapted from Ch. 1 and 2 from Statistical Quality Design and Control Authors:
Quality Management MNGT 420
Theoretical Basis of the Quality Movement
Presentation transcript:

TOTAL QUALITY MANAGMENT TQM EVOLUTION AND HISTORY

TQM Evolution Code of Hammurabi (2150BC) Quality terms (Total Quality Control, Total Quality Improvement, Service Quality Improvement – or titles that relate to their particular area (Quality Maintenance System, Software Quality Assurance

Quality Control Industrialization (Mass production) Inspection W.Shewhart (1924): Statistical Process Control (SPC)

Quality Assurance George Edwards (inventor of the term) Assuring quality Standardization Policies Division of responsibility

Quality Improvement Utilizing SPC Improving processes Reducing waste. Individual Improvement projects Monitoring variations

Quality Management Improvement Plan at all levels of organization Internal Motivation Preventive practice

Total Quality Management All aspects of organization adopting continuous improvement Change of organizational culture (shift from internal measures of efficiency towards assessment and improvement of value to the customers

Total Quality Management Stages of TQM Quality Control Monitoring variations Quality Assurance Standards based Quality Improvement Process oriented Quality Management Internally motivated Total Quality Management Changed organizational culture

Managing TQM What Does the TQM manager Need to Know? Systems Thinking Understanding Variations Organizational Psychology

Understanding Variations Organizational Psychology Systems Thinking Effective Management Understanding Variations Organizational Psychology

Systems Theory Inputs Outputs Supplies Process Customers Feedback Loop

Understanding Variations Special cause variation Common cause variation Interpretation errors Process capability Example of probability (coin flipping)

Control Chart

Individual and Organizational Psychology Efficiency Work place harmony Characteristic requirements of a person for a specific job

What Does the TQM Manager Need To Do? Deming’s 14 points Create constancy of purpose towards improvement of product and service, with a plan to become competitive and to stay in business. Adopt the new philosophy. Cease dependence on mass inspection. End of the practice of awarding business on the basis of price tag alone. Improve constantly and forever the system of production and service. Institute training.; Institute leadership. Drive out fear

Cont. Deming’s 14 points Bread down barriers between department Eliminate slogans, exhortations and numerical goals that ask for new levels of productivity without providing methods. Eliminate numerical quotas. Remove barriers to pride of workmanship. Institute a vigorous program of educations and retraining. Take action to accomplish the transformation.

Feedback: Privacy Policy Feedback
Do Not Sell My Personal Information
About project: SlidePlayer Terms of Service

© 2024 SlidePlayer.com Inc. All rights reserved.