1. Team A MGT/420 November 5, 2012 Gregory Waters

2. Automobile Manufacturers Retail Stores After-Market Consumers High quality components Quality -Selling products with confidence Voice activated, disc capacities, anti-theft, and quality sound

3. Revamp the product New car manufacturers and their standards Narrowing down suppliers

4. Improvement of product and service Adopt the new philosophy Cease dependence on mass inspections End the practice of awarding business Improve constantly -system of production and service Institute training Adopt and institute leadership Drive out fear Break down barriers between staff areas Eliminate slogans, exhortations, and targets for the workforce Eliminate numerical quotas Remove barriers Encourage education and self-improvement for everyone Take action to accomplish the transformation

5. Critical functions- planning, organizing, leading, and controlling Strategic planning -long-term success and continuous quality improvement Goal setting- TQM, total quality management

6. Points of Quality Management Constancy of purpose Adopt a new philosophy Cease mass inspection End awarding business on the basis of price tag Constantly improve the system Institute training on the job Improve leadership Drive out fear Break down barriers between departments Eliminate slogans Eliminate work standards Remove barriers to pride Education and self-improvement Put everyone to work Applies to the manufacturing industry Managers-committed to a quality product Product that will last Reduce inspecting every item Bigger price does not = quality product. Improving manufacturing process On the job training Good leadership Fix it program Parallel process No Slogans Employee morale Employee voice Reinforce the learning process -awards Improvement process is for everyone

7. Applies to the service industry Managers committed to customers service and quality Services that are not provided by other companies Trust in employee performance Customers quality to service-service they deserve Constantly improving customer service Training on the job Good leadership Change management- ask employees opinions Service departments working together No slogans Full training for employees on changes Employees involved in decision-making Reinforce the learning process Improvement process is for everyone

9. TQM -quality expectations that the customer defines Customer feedback mechanisms The concept of requirements -competitive advantage Customer driven approach to quality

10. Foster, S. T. (2007). “Managing quality; Integrating the supply chain (3rd ed.)”, Upper Saddle River, NJ: Pearson Prentice Hall. Mind Tools, (2012), “Deming’s 14 Points Philosophy: A Recipe for Total Quality”. Retrieved From: http://www.mindtools.com/pages/article/newSTR_75.htmhttp://www.mindtools.com/pages/article/newSTR_75.htm Rita Gabay, (2012), “Deming’s 14 Principles”. Retrieved from: http://www.ctrials.org.il/files/BARQA_Article.pdf Ustadh, (2011), “The Role of Leadership in the Implementation of TQM in Organizations”. Retrieved from: http://smartinvestorsreports.blogspot.com/2012/03/role-of-leadership-in-implementation-of.htmlhttp://smartinvestorsreports.blogspot.com/2012/03/role-of-leadership-in-implementation-of.html