1. Deming’s 14 Principles W. EDWARDS DEMING

2. Create constancy of purpose for the improvement of product an service.

3. Adopt the new philosophy.

4. Cease dependence on mass inspection.

5. End the practice of awarding business on price tag alone.

6. Improve constantly and forever the system of production and service.

7. Institute training and retraining

8. Institute leadership

9. Drive out fear.

10. Break down barriers between staff areas.

11. Eliminate slogans, exhortations, and targets for the workforce.

12. Eliminate numerical quoatas.

13. Remove barriers to pride of workmanship..

14. Institute a vigorous program of education and retraining.

15. Take action to accomplish the transformation.