 On the job training  Uni or certificate programs  Attending courses with external provider  Online training programs  Participation or membership in professional org’s  Coaching  Career counselling  Working with a mentor

 Participating in special projects  Attending seminars or conferences  Participating in job rotation  Attending internal development classes

 Need approval from senior management  Check budget  Impact on staffing

 Areas you should provide recognition for include:-  Sales performance  Productivity  Teamwork  Initiative  Quality of service  Quality of communication  Participation in special projects

Personal recognition  Verbal praise  Written praise  A letter of commendation  Thank you card  Small gift  Personalised certificate of achievement

 Workplace recognition  Letter or memo from snr management  Public praise in staff meeting or company newsletter  Employee of the month style award

To determine whether coaching or training was successful  Obtain feedback from the coach or trainer  Speak to the employee to find out how they feel if coaching was successful  Observe the employees performance to detect improvements in performance  Evaluate the employees performance in light of agreed targets  Conduct a review meeting with the employee at the conclusion of the coaching program

 EAP – employee assistance program  Counselling for personal problems such as  Family breakdown  Deaths  Divorce  Depression  Lack of confidence  Feeling undervalued  Career crises  Workplace stress

 schedule a confidential meeting with the employee  Set and maintain a positive note  Be cooperative professional and focussed  You must be objective and calm at all times. Give the employee opportunity to respond to comments. Listen don’t lecture  Seek clarification  End on a positive note – at end of meeting emphasise the positives that have come out of the discussion

 Prepare a written summary of the session. Copy for yourself and employee  Follow up with employee