Write class? Y alright We r gunna talk about communicating and stuff tday, so sort y selfs of anmd get a pen and that as we are gunna lurn abut formal.

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Presentation transcript:

Write class? Y alright We r gunna talk about communicating and stuff tday, so sort y selfs of anmd get a pen and that as we are gunna lurn abut formal and informal, communication is bisniess. The title is communicatiom. From miss Hunter

This lesson we will be learning about... Communication Write down at least 5 ways a business might communicate. Can you think of more than 5?

LEARNING OBJECTIVES Explore methods of communication in the work place NO IDEA I NEED HELP NEVER HEARD OF IT OK I CAN DO THIS WITH SUPPORT SOME GUIDANCE NEEDED NEARLY AT MY TARGET GOT IT! VERY CONFIDENT WILL HIT MY TARGET GRADE EXCEED TARGET LEARNING OBJECTIVES Explore methods of communication in the work place Success Criteria < C Define communication and describe some techniques C > Explain some techniques and how they work in the work place B > To analyse techniques, its benefits and problems A > QOWC and SPAG

Title: Communication Definition: A two way process in which information is passed and received. Write down 4 reasons why communication is essential in businesses. Support your ideas with examples And explain the impact effective communication has

INSUFFICIENT OR EXCESSIVE Communication can impact on; Employee motivation Customer Service Number of mistakes made The understanding of employees Speed and Implementation of decisions The image / Brand of the business (through advertising)

http://www.youtube.com/watch?v=3FfaPhCKZew 2:30 – TV mini clips Think about the barriers to communication – why might we not get the message? Video - http://www.youtube.com/watch?v=3FfaPhCKZew 2:30 – TV mini clips

Barriers to communication What might they be?

Good Communication = Keep barriers to a minimum Barriers include: Lack of understanding Lack of trust or honesty Technical jargon/ content Language barriers/ Cultural differences Inadequate feedback Emotional interference (being angry or tired) Knowledge/ expertise of sender and receiver Quality of information sent Inappropriate medium Poor listening skills Position/ status of sender

Communication FORMAL INFORMAL Which is which? Separate all our suggestions and put them into one of these categories.

Exam Practice Identify two barriers to the communication process (2 Marks) Describe how one of these barriers can effect the communication process (3 marks) Affinity is a small publishing company that produces guide books for walks. Using your knowledge of Business, assess the importance of good communication to a company such as Affinity. (10 marks)