Pasley IT Rx Visible Value for IT Through Competence, Enthusiasm and Hard Work V2.8 30jan09 1/4/20141Copyright © 2008 Pasley IT Rx Visible Value for IT Professional Consultation and Contracted Expertise for Infrastructure Strategy, Architecture and Value Optimization Application Hosting and Delivery Information Management Healthy IT Framework Copyright © 2008 Pasley IT Rx All rights reserved worldwide. No part of this document may be reproduced by any means nor translated to any electronic medium without the written consent of Pasley IT Rx. Subject to change without notice. Information contained in this document is believed to be accurate and reliable. However, Pasley IT Rx assumes no responsibility for its use.

Two Offerings 1/4/2014 Copyright © 2008 Pasley IT Rx Visible Value for IT 2 Healthy IT Framework IT consulting and contracted expertise

1/4/2014 Copyright © 2008 Pasley IT Rx Visible Value for IT 3 Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Architecture and Standards Problem Resolution Relationship Management Service Analysis and Governance Team and Project Leadership Strategy ArchitectureStandards Data/Database Design Internal Stakeholder Relationships External Vendor Relationships Application Performance Infrastructure Six Sigma ITIL Business Continuity Interim Management Simple Projects Complex Programs Data Quality The Pasley IT Rx Eye Symbol Visible Value for IT Healthy IT Framework IT Consulting and Contracted Expertise

Consulting and Contracted Expertise 1/4/20144 Copyright © 2008 Pasley IT Rx Visible Value for IT This wheel diagram is part of the symbol for Pasley IT Rx The center represents the target functional space in which we seek to add value The middle ring represents the key skillset we apply to all engagements The outer ring represents specific areas where we have subject matter expertise, grouped by most applicable key skillset Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Architecture and Standards Problem Resolution Relationship Management Service Analysis and Governance Team and Project Leadership Strategy ArchitectureStandards Data/Database Design Internal Stakeholder Relationships External Vendor Relationships Application Performance Infrastructure Six Sigma ITIL Business Continuity Interim Management Simple Projects Complex Programs Data Quality

Healthy IT Framework 1/4/2014 Copyright © 2008 Pasley IT Rx Visible Value for IT 5 The Healthy IT Framework has five parts: – Individual behavior (FREEBOT) – Core IT components (PSPT) – Key skills (PARTS) – Life cycle phases (PPO) – Focus on true business issues (WSC) This will be discussed in more detail later

How We Can Add Value Pasley IT Rx can help with IT Planning, Projects, or Operations For Planning – Infrastructure strategy and architecture – ITIL framework – Application hosting/delivery strategy and architecture – Business continuity – Data strategy and architecture, data quality – Healthy IT Framework For Projects – Project or program management – Standards development and management – Metrics design and development – Data/database design For Operations – Six Sigma process analysis – Team or organization leadership – Service analysis and governance processes – Application performance and infrastructure problem resolution – Internal stakeholder and external vendor relationship management 1/4/20146Copyright © 2008 Pasley IT Rx Visible Value for IT

Pasley IT Rx Scope Consultancy and contract IT staffing for – Infrastructure Strategy, Architecture and Value Optimization – Application Hosting and Delivery – Information Management IT service management – Metrics, analysis and governance are core competencies Toolset includes – Six Sigma – ITIL Consultation and training for the Healthy IT Framework Includes validated/regulated environments – Deep experience in Life Sciences (pharmaceuticals) Business area experience in – R&D, manufacturing, sales and marketing, finance and corporate 1/4/20147Copyright © 2008 Pasley IT Rx Visible Value for IT

Benefits For Your Business Cost management – Some short term IT requirements are more cost effectively met by using consultants or contractors vs. hiring full time staff – Some long term IT requirements can be well met by intermittent use of consultant/contractor staff at less cost than by permanent staff – Recurring consultant/contractor relationships are even more cost effective because the learning curve for tools, processes and organization is reduced after the first engagement Skills enhancement – You hire permanent people with the key skills that are needed constantly. Other skill areas are best served by bringing in people who have them only when there is a clear business need. New ideas and opinions – Our experience across multiple businesses may provide context within which innovative (vs. incremental) improvement opportunities will be discovered 1/4/20148Copyright © 2008 Pasley IT Rx Visible Value for IT

Working Smartly in Tough Times Minimize waste – Develop tightly targeted solutions for clearly defined problems – Execute work in small, individually beneficial units To reduce the likelihood of discarded incomplete work due to organizational and business changes over time – Use metrics and lean management techniques – Establish governance to assure desired behaviors and outcomes Minimize labor costs – Use a core of permanent staff supported by a contract worker pool To minimize staff carrying costs – Use the same contract workers over time To minimize training costs related to your organizations tools and processes Pasley IT Rx can provide consultancy and contracted expertise to help you minimize waste and labor costs within our focus areas. 1/4/20149Copyright © 2008 Pasley IT Rx Visible Value for IT

Working Smartly in Tough Times - continued Maximize flexibility – Use contract headcount to allow skills only needed once, infrequently or intermittently to be easily acquired and dismissed as needed – Commit funds incrementally and maintain reserves Maximize returns – Realize measurable benefit from each unit of work as soon as it is completed Apply solutions quickly in order to minimize "opportunity costs" – Leverage/extend solutions as broadly as practical beyond original targeted use – Take advantage of unplanned opportunities Pasley IT Rx can provide consultancy and contracted expertise to help you maximize flexibility and return on investment within our focus areas. 1/4/201410Copyright © 2008 Pasley IT Rx Visible Value for IT

Our Vision Be a best of breed consulting and contract services provider for a limited set of IT services Offer consultation and training for the Healthy IT Framework Bring the following key skills to every engagement – Problem resolution and root cause analysis – Architecture and standards development – Relationship management – Team and project leadership – Service analysis and governance Be a recurring services and solutions provider for a set of companies with which whom we have long term partner relationships 1/4/201411Copyright © 2008 Pasley IT Rx Visible Value for IT

Our Mission and Strategy Mission – Deliver high quality work for our clients – Within a contracted timeframe and budget – Suggest improvements and innovations as opportunity arises – Maintain long term mutually beneficial client relationships Strategy – Do the work well – Meet or exceed all contracted requirements, on time and with demonstrated respect for all stakeholders – Maintain expertise – Constrain our services to a limited set in order to maintain deep expertise – Provide solid value – Do good work at competitive rates in order to increase value for our clients and encourage recurring engagements – Deliver extras – While providing contracted services, observe the clients business and make recommendations for adding value 1/4/201412Copyright © 2008 Pasley IT Rx Visible Value for IT

Three Services Focus Areas Application hosting and delivery – Optimal architecture for your business – Meeting application response time targets – Meeting application availability targets – With costs appropriate for your business Infrastructure Strategy, Architecture and Value Optimization – Maximizing return on Infrastructure investment – Service delivery and metrics – Measuring and reporting key information – Governance processes – Disaster recovery / continuity planning – Six Sigma tools and techniques – ITIL, including CMDB design and data quality Information management – Data security – Data integration, Cross-site and/or Cross-application – Transactional vs. analytic – Backup, rollup and archival – Data cleanup and quality assurance Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management 1/4/201413Copyright © 2008 Pasley IT Rx Visible Value for IT Within these three focus areas Pasley IT RX can help in two ways: (1)We can deliver specific contracted work for you (2) We can consult with you to optimize these areas for your IT department. See next slide.

Five Key Skills - PARTS Three Services Focus Areas Architecture and Standards Problem Resolution Relationship Management Service Analysis and Governance Team and Project Leadership 1/4/201414Copyright © 2008 Pasley IT Rx Visible Value for IT Pasley IT Rx brings these skills to every engagement. Within these skill areas we have expertise in fifteen subjects. See next slide.

Five Key Skills Three Services Focus Areas Strategy ArchitectureStandards Data/Database Design External Vendor Relationships Application Performance Infrastructure Six Sigma ITIL Business Continuity Interim Management Simple Projects Complex Programs Data Quality Subject Matter Expertise (SME) in: 1/4/201415Copyright © 2008 Pasley IT Rx Visible Value for IT Internal Stakeholder Relationships

SME - Architecture and Standards Strategy – Use your current strategies – Or update them if needed Architecture – Develop and document enterprise or subject area architectures – For internal, external, centralized, distributed and cloud computing Standards – Develop and document standards Data/Database Design – Develop and document enterprise or smaller scale data architectures – Develop and document database designs Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Architecture and Standards Strategy ArchitectureStandards Data/Database Design 1/4/201416Copyright © 2008 Pasley IT Rx Visible Value for IT We can provide processes for managing strategies, architectures, and standards if you need them. Or we can use your existing processes. Stakeholder negotiation and agreement is a critical success factor and a core competency

SME - Relationship Management Internal stakeholder relationships – Perform user expectation analysis – Drive the changes necessary to build solid relationships where current problems are reducing productivity – May include process changes and/or staff training and mentoring External vendor relationships – Work with vendors and vendor facing IT staff – Build common priorities and ongoing communication pathways – Define the nature of the customer/vendor relationship and the governance processes Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Relationship Management Internal Stakeholder Relationships External Vendor Relationships 1/4/201417Copyright © 2008 Pasley IT Rx Visible Value for IT

SME - Problem Resolution Application performance – Resolve application performance issues – We will use your tools if appropriate or recommend tools as necessary Infrastructure problems – Examples: backups, monitoring, security, space, power, HVAC, networks, application hosting and delivery, database – In internal, external, central, distributed and cloud environments Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Problem Resolution Application Performance Infrastructure Root cause analysis, recommendations, solutions delivery – Root cause identification – Recommendations to prevent recurrence – Upon request - ownership of solutions delivery 1/4/201418Copyright © 2008 Pasley IT Rx Visible Value for IT

SME - Service Analysis and Governance Discover technology, process and/or organizational improvements to increase application performance and infrastructure value delivery. Data quality Analysis using your quality criteria For application or infrastructure (i.e., CMDB) data Business continuity Incident and disaster recovery planning For applications or infrastructure 1/4/201419Copyright © 2008 Pasley IT Rx Visible Value for IT Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Six Sigma ITIL Business Continuity Data Quality Service Analysis and Governance Service delivery improvement using ITIL Apply the ITIL framework to your infrastructure Report variances and gaps and provide recommendations for convergence Six Sigma Perform variance and root cause analysis Includes metrics collection use your existing toolset if it provides the necessary metrics, or we can help you implement additional or alternative tools if needed

Service Analysis and Governance – one time vs. ongoing One time analysis – There is significant value from doing service analysis and implementing governance processes once Continuous improvement – Ongoing benefit can be delivered through a recurring review cycle driving continuous improvement Processes and documentation will be provided for metrics information gathering during the periods between scheduled reviews Scheduled reviews can optionally include consulting from Pasley IT Rx 1/4/201420Copyright © 2008 Pasley IT Rx Visible Value for IT Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Six Sigma ITIL Business Continuity Data Quality Service Analysis and Governance

SME - Team and Project Leadership Application Hosting and Delivery Infrastructure Strategy, Architecture and Value Optimization Information Management Team and Project Leadership Interim Management Simple Projects Complex Programs Complex programs of work Scenario: work is required across departmental and geographic boundaries Scenario: you have complex organizational and/or funding models 1/4/201421Copyright © 2008 Pasley IT Rx Visible Value for IT Simple projects Scenario: an application performance management or Infrastructure program or project is on hold, derailed or running late due to lack of experienced staff Interim team management Scenario: you have lost a key application performance or Infrastructure team leader or manager Scenario: junior or inexperienced manager is struggling Scenario: you have work that requires a heavyweight manager for a while but can be run by a more junior person after the work is complete

Healthy IT Framework (1 of 2) 1/4/2014 Copyright © 2008 Pasley IT Rx Visible Value for IT 22 The Healthy IT Framework includes two items already discussed Five Key Skills - PARTS – Problem resolution – Architecture and Standards – Relationship management – Team and Project leadership – Service Analysis and Governance) – Training is provided to all IT organization levels for appropriate competence in the key skills. Working Smartly Criteria – WSC – Minimize waste and costs – Maximize flexibility and ROI – True business criteria are considered for every decision, within the context of the seven rules. – The ones above are of universal interest. There may be additional criteria applicable to your business.

Healthy IT Framework (2 of 2) 1/4/2014 Copyright © 2008 Pasley IT Rx Visible Value for IT 23 Plus three other items: Seven Rules for behavior - FREEBOT – Freedom, Respect, Ecology, Enterprise, Boundaries, Opportunity, Truth – The rules are understood and honored by all stakeholders. Ethical and consistent behavior by the people involved is the foundation for culture building. Four Core Components of IT – PSPT – People, Strategy, Processes, Technology – The PSPT components are clearly understood, consistently implemented, and revised at a pace that meets the pace of change for the business. – Appropriate balance is maintained between them for focus, funding, talent, etc. Three Life Cycle Phases – PPO – Planning, Projects, Operations – Each phase has competent and committed leadership. – The leaders communicate with one another and produce work that is synergistic and coordinated across the three phases. – Appropriate balance is maintained between them for focus, funding, talent, etc.

An IT department has four core components, People, Strategy, Processes and Technology – Other components (Solutions/Applications, Architectures, Services, Policies, Contracts, etc.) are built from these four Each core component can be optimized – Strategy: Business functional alignment, Key Performance Indicators (KPIs), Target architectures – People: Relationships, Morale, Loyalty, Competence, Enthusiasm – Processes: Governance, Handoffs, Change, Incident handling, Escalation, Regulatory compliance, Efficiency, Stability, Recovery, Security, HR – Technology: Standards, Inventory, Currency, Integration, Evolution IT departmental optimization requires balanced optimization of all four components – Optimizing one often requires suboptimization of another – The right balance will change over time 1/4/ Healthy IT snippet: PSPT Optimizing an IT Department There are key skills necessary for optimizing all four IT components. We focus on five of them. See next slide. Copyright © 2008 Pasley IT Rx Visible Value for IT

Healthy IT snippet: PARTS / PSPT alignment For Strategy – Architecture and Standards For People – Relationship management – Team and project leadership For Processes – Architecture and Standards – Problem resolution – Service analysis and governance For Technology – Architecture and Standards 1/4/201425Copyright © 2008 Pasley IT Rx Visible Value for IT The Healthy IT Framework is fully detailed in a separate presentation

Pasley IT Rx – Contact Info Address: 5620 N Hawthorne Way Raleigh, NC /4/201426Copyright © 2008 Pasley IT Rx Visible Value for IT Phone:

Referrals Technical writing – To be defined Training – To be defined IT Performance management toolset rationalization – To be defined Server and desktop support – To be defined Remote IT help desk – To be defined Process improvement and project management outside IT – Jigsaw Consulting 1/4/ Pasley IT Rx has a limited scope and mission. For clients seeking services we do not provide we have referral agreements as follows: Copyright © 2008 Pasley IT Rx Visible Value for IT Contact Pasley IT Rx for more information