Middle Managers Department Head Project Leader District Manager Division Manager Directors Dean Bishop Chapter 1 Lesson 1 Courtesy of Goodshoot Images

Top Managers Senior Managers Presidents Chief Executive Officers Chief Financial Officers Chief Operating Officers Vice Presidents Chapter 1 Lesson 1

What Do You Think? Are the principals in our high school first-line, middle, or top management? Chapter 1 Lesson 1 Courtesy of Thinkstock images

Management Management is the process of getting things done, through and with other people, with efficiency and effectiveness Chapter 1 Lesson 1

Management The process involves the main activities that managers perform Efficiency is doing a task correctly using as few resources as possible Effectiveness is doing the right task and reaching goals Chapter 1 Lesson 1

Efficiency and Effectiveness R E S O U C A G L T I N M Goals Low Waste High Attainment Ends Effectiveness Means Efficiency Chapter 1 Lesson 1 Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 8 Pearson Prentice Hall, 2005

Management Processes Planning—defining goals, setting strategy, and coordinating activities Organizing—deciding what to do and how to do it Leading—motivating employees, directing others’ activities, and resolving conflicts Controlling—monitoring tasks to see that they are finished as planned Chapter 1 Lesson 1

Achieving the organization’s stated purpose Management Processes Achieving the organization’s stated purpose Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. .9 Pearson Prentice Hall, 2005 Chapter 1 Lesson 1

Mintzberg’s Managerial Roles Management Roles Mintzberg’s Managerial Roles Interpersonal relationships Transferring information Decision making Chapter 1 Lesson 1

What Do You Think? How is standing in line waiting to make a purchase an example of efficiency and effectiveness? How would planning or organizing affect how long the lines in a store are? Chapter 1 Lesson 1

Is the Manager’s Job Universal? Level In the Organization All managers plan, organize, lead, and control But the time they give each activity changes with the manager’s level in the organization As managers move up, they plan more and oversee others less Chapter 1 Lesson 1

Is the Manager’s Job Universal? Level In the Organization First Level Managers Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 12 Pearson Prentice Hall, 2005 Chapter 1 Lesson 1

Is the Manager’s Job Universal? Level In the Organization Middle Managers Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 12 Pearson Prentice Hall, 2005 Chapter 1 Lesson 1

Is the Manager’s Job Universal? Level In the Organization Top Managers Adapted from Fundamentals of Management, 5th Ed. By Robbins/DeCenzo, p. 12 Pearson Prentice Hall, 2005 Chapter 1 Lesson 1

Is the Manager’s Job Universal? Profit and Not-for-Profit A business firm measures its performance by the amount of profit it makes But not-for-profit organizations don’t share a universal measure of effectiveness Yet managers in these two types of organizations are more alike than different Chapter 1 Lesson 1

Is the Manager’s Job Universal? Size of the Organization Small-business manager’s most important role is that of spokesman with customers, suppliers, and others outside the company Managers in a large organization mostly deal with issues inside the company Chapter 1 Lesson 1

Making Decisions and Dealing With Change All managers make decisions All managers are agents of change Chapter 1 Lesson 1

Making Decisions and Dealing With Change Successful managers are aware of the rapid changes around them They are flexible in adapting to deal with those changes At the same time, they must help employees deal with the uncertainty change may bring Chapter 1 Lesson 1

Review A manager is a person who directs the activities of other people in the organization Management is the process of getting things done, through and with other people, with efficiency and effectiveness Managers plan, organize, lead, and control Managers make decisions and are agents of change Chapter 1 Lesson 1

Summary Who Managers Are Where Managers Work What Management Is What Managers Do Chapter 1 Lesson 1

Management in the Marketplace What’s Next… Management in the Marketplace Chapter 1 Lesson 1 Courtesy of Clipart.com