1. What are the definitions of these words?

2.  Management refers to the process of getting activities completed efficiently and effectively with and through people

3.  Managers work in organizations and direct the activities of the other people inside the organization called operatives.  Operatives are people who work directly on a job or task and have no responsibility for overseeing the work of others.

4.  An organization is a systematic arrangement of people to accomplish some specific purpose. 1. Each organization has a distinct purpose typically expressed in terms a set of goals. 2. Each organization is composed of people. 3. All organizations develop a SYSTEMATIC STRUCTURE that defines and limits the behavior of its members. (Rules and Regs, naming a “boss” and giving authority,

5.  Alexandria High School  University of Alabama  Foodland  Ron’s B-B-Q  FBI  Atlanta Braves

6.  Top managers  Middle managers  Supervisory managers  Operatives

7.  At or near the pinnacle of the organization.  Are responsible for making organizational decisions and setting policies and strategies that affect all aspects of the organization.  President or vice president  Chancellor  Managing director  COO?  CEO?  Chairman of the board

8.  Includes all levels of management between the supervisory and the top level of the organization.  Department or agency head  Project leader  Plant manager  Unit chief  Dean  Division manager

9.  Usually called a supervisor.  It is the lowest level of management  In a manufacturing plant, it is called a foreman  Atlanta Braves supervisor would be the coach.

10.  Planning  Organizing  Leading  Controlling

11.  Includes defining goals,  establishing strategy,  and developing plans to coordinate activities.

12.  Determining what tasks are to be done,  who is to do them,  how the tasks are to be grouped,  who reports to whom,  and where decisions are to be made.

13.  Includes motivating subordinates  Directing others  Selecting the most effective communication channels  Resolving conflicts

14.  Monitoring activities to ensure that they are being accomplished as planned  Correcting any significant deviations  Once the plan is formulated, the structure organized, and people hired, trained, and motivated, something may still go wrong  To ensure things are going as planned, managers must monitor the organizations performance.

15.  Specific categories of managerial behavior  Interpersonal Roles  Informational Roles  Decisional Roles

16.  Roles and duties that are ceremonial and symbolic in nature  Figurehead-symbolic head who performs routine duties. i.e. Greeting visitors, signing documents  Leader-Responsible for the motivation and activation of subordinates  Liason-Maintains personal relationships with outsiders. i.e. Mail, company tours, wine and dine

17.  Receiving and collecting information from organizations and institutions outside their own  Monitor-seeks and receives special info to develop an understanding of other organizations and the environment. i.e. Personal contacts, reading periodical and reports  Disseminator-transmits info received to other inside the organization  Spokesperson-transmits info to outsiders about organizational plans, policies, actions, and results

18.  Makes the decisions that ultimately affect the organization  Entrepreneur- searches for and initiates improvement projects to help the organization  Disturbance handler- Handles corrective actions when the organization faces unexpected disturbances  Resource allocator-responsible for the allocation of organizational resources of all kinds  Negotiator-responsible for representing the organization at major negotiations

19.  The roles of disseminator, figurehead, negotiator, liason, and spokesperson are more important at the higher levels of the organization  The leader role is more important for the lower- level managers than it is for either middle or top-level managers

20.  Technical Skills  Human Skills  Conceptual Skills

21.  Skills that include knowledge of and proficiency in a certain specialized field.  Computers  Finance  Manufacturing  Accounting  The higher the level of MGT, the less important technical skills are.

22.  The ability to work well with other people both individually and in a group  Since managers work with people all the time, This skill is crucial. Good people skills get the most out of people.  Communicate  Motivate  Lead  Inspire

23.  The ability to think and conceptualize about abstract situations, to see the organization as a whole and the relationships among its various subunits, and to visualize how the organization fits into its broader environment.