Goddard Chamber September 12th, 2019 Hosts: John Ash & Jon Grover Digital Office Systems

Changing Perspective Changing from “IT” to “Technology” Security. Should I be concerned? Liability. What does this mean to me? Industry Standards. Am I getting at least standard? IT Models. Which system fits my business? Partnership. How do I stay current with a trusted partner? Next Steps……

Creating Digital Companies 2000-2010 2010-2016 2016-Forward Today Adoption eCommerce era Build up Delivery system including Social, Mobile, Cloud, Big Data/Analytics, and Managed Systems Transformation Products and services become digital as companies begin to invent their own future Reality Business are taking action as they realize, “TECHNOLOGY MATTERS”

Digital Transformation (DX) Digital transformation is about using digital technologies to improve (and connect, and often radically change) processes, enhance customer experiences, focus on the area where business and customer value meet and seeing new and better possibilities, while using different and digital-intensive ways to realize them. iScoop, Digital transformation: online guide to digital business transformation

2019 Security Concerns Computer Viruses Email Security Spyware DOS and DDOS Man-in-the Middle attacks Leaking Confidential Information

NIST (National Institute of Standards and Technology) Security Framework Identify Protection Detection Response Recover Doors Windows Alarm Dog Locks Motion Sensor Insurance Fence Doorbell Camera Police Yard Signs Neighborhood Watch Baseball Bat

Windows 7 End of Life If you continue to use Windows 7 after support has ended, your PC will still work, but it may become more vulnerable to security risks and viruses. Your PC will continue to start and run, but Microsoft will no longer provide the following support for your business. No technical support No software updates No security updates To avoid security risks and viruses, Microsoft recommends you upgrade to Windows 10. In some of the most recent businesses we have worked with there has been a range of around 33% to 67% of their current environment containing Windows 7 machines with no plan in place to upgrade.

Reduce Liabilities Access Controls Review who has control to what resources and if they need access to them Onboarding and Offboarding employees When new employees are hired they should have proper training and access to systems When employees leave your company or are terminated their access should be cut off and a proper process in place to ensure company data isn’t leaving with them. Implementing policies to protect your data Policies establish guidelines for what you can and can’t do. (BYOD, Acceptance Use Policy, etc.) Security Physical Security – limit access to rooms with important information and systems

Support Models Break/Fix Internal IT Managed Services Other Models An individual The most technical person in the office??

Don’t Get Ubered “You are either Uber, or you are being Ubered.” Technology led innovation/disruption is a factor in every industry today. Business leaders, company executives, and business owners consider the potential “Uber Effect” to be a factor in their strategic thinking. For many, disruption and innovation represent an opportunity to gain competitive advantage.

7 Program Pillars Our program provides all 7 of the Essential Technology Service Categories for delivering quality services today and are the Pillars of your Managed Services Program.

Qualified Provider Availability You don’t work 24 hours a day, but your computer does. Fast Service and Response Time Not only does your provider need to be available all the time, but they also need to respond quickly to your needs and problems. Annual IT Budget Planning A good managed services provider will sit down with you and assist in your technology planning for the future. Disaster Recovery Planning If your business is hit with a weather disaster, vandalism, or other outages, are you prepared? Third-party Vendor Partnerships An advantage of using a managed services provider is that they can handle technology vendors for you, saving you the time of tracking down multiple vendors for service and support.

Qualified Provider Local On-Site Maintenance and Support Make sure you choose a vendor that is available for onsite support. Using a local provider is a huge benefit to making sure you have the best service. Daily Backups and Cloud Services Using a managed services provider is a great way to ensure your data stays safe and secure. Security Testing and Monitoring A good managed services firm will help protect your network from cyber-criminals and hackers. Employee Support If your employees are fighting with technology, they can’t get their jobs done. Proactive Maintenance At a busy, growing company, often the temptation is to only fix technology when it is not working. A managed services partner will make sure you are pro-actively running the updates you need now to avoid problems later.

Red Flags They aren’t getting to know you and your business They don’t provide a scope of services agreement that tells you what they are providing You aren’t provided a commitment of services, so you know what is being provided for you No written contractual agreement

Next Steps Reach consensus within your office on the 7 Pillars, and what’s important…

Thank you!!