Improving Customer Experiences in Regulated Industries Eric Stevens VP of Marketing, 4Point eric.stevens@4point.com ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Customer Experiences ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Customer Experiences ©2003-2019 Four Point Solutions

Improving Customer Experiences Obvious Simple Fast ©2003-2019 Four Point Solutions

United States Government Printing Office ©2003-2019 Four Point Solutions

Keeping America Informed Official national disseminator of government documents Supports crucial government operations, producing documents for 130 departments Multiple, often overlapping, regulations Digital documents change how documents are: Assembled Distributed Authenticated Protected ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Challenge Assemble and distribute millions of documents per year Prove to recipients that the documents are original and authenticated Ensure the documents cannot be changed Expire older documents Available to all users, at no cost ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions “Together with Adobe, we’re finding more valuable, money- and tree-saving ways to bring official government documents more fully and securely into the digital world.” Documents automatically assembled or printed to PDF Automatic application of “Electronic Seal” using digital signature technology Strong document protection using Adobe Acrobat and Document Cloud No cost to users Reynold Schweickhardt CTO, GPO ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions GE Healthcare ©2003-2019 Four Point Solutions

Preventive Maintenance Manufacture, deploy and support over 4 million healthcare systems worldwide Systems require regular maintenance checkups and maintenance PM activities and results need to be audited and tracked By GE Healthcare By the customer By the regulatory bodies ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Challenge Hundreds of different types of equipment Thousands of checklists, maintenance procedures and processes Complex manuals and instructions The critical need for clear tracking and supporting information for all equipment ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Mobile form, dynamically assembled based on customer, equipment, PM schedule and past issues Separates “what the technician” needs from “what the government/customer/manufacturer” needs Allows for photographs, notes and issue escalation Produces complete tracking and auditable archive of the PM visit ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Change Healthcare ©2003-2019 Four Point Solutions

©2003-2019 Four Point Solutions Helping Patients Eligibility and Enrollment Services Identify patient coverage Optimize reimbursements Provide financial counselling In 2017: Over 240,000 applications submitted $82 million in payments to patients Value to hospitals: Screening and submitting patient applications Tracking through the process and regulations Value to the patient: Secure vital healthcare coverage Assistance with complex enrollment processes ©2003-2019 Four Point Solutions

Manual, Paper based enrollment Enter Referral Review Referral Travel to Patient Screen and Interview Return to Office Return to Office Obtain Signatures Return to Patient Copy Evidence Prepare Forms Complete Medicaid/Disability App Create app in back-end Update Scorecard Update Visit & Notes Update Application Validate Scan Scan Application Collate Coversheets Print Coversheets ©2003-2019 Four Point Solutions

digital Enrollment solution Dynamic Referral Form Digital Signature Evidence Capture Data Integrity Checks Legacy System Integration ©2003-2019 Four Point Solutions

New Journey Average time per accepted patient reduced 46% Referral Forms Loaded Enter Referral Review Referral Travel to Patient Screen and Interview Return to Office Fill Electronic forms offline Sync Electronic Forms Complete Medicaid/Disability App Average time per accepted patient reduced 46% ©2003-2019 Four Point Solutions

Key results Satisfied Customer Scaleable Productive Impactful Efficient Currently over 200 users 46% decrease in average processing time Over 1.5 million screenings 130+ hours in labor savings per day Substantial increase in patient satisfaction ©2003-2019 Four Point Solutions

Thank you! eric.stevens@4point.com Q&A Thank you! eric.stevens@4point.com ©2003-2019 Four Point Solutions