Essential Human Relation Skills for Disagreeing Agreeably ISO-404-PD-EV-0883-V4.0

Program Objectives Establish the Right Attitude Strengthen People Skills Gain Willing Cooperation Demonstrate a Process to Disagree Agreeably

Cycle of Performance Improvement Skill Feedback Accountability Support Attitude Need To Want To Can Do Will Do Show Me How Practice Right Practice With Strong Coaching Knowledge Fundamentals Concepts Principles MOTIVATION GAP Knowledge Trap

Activity

Enhance Relationships Principles Don’t criticize, condemn, or complain. Give honest, sincere appreciation. Arouse in the other person an eager want. Become genuinely interested in other people. Smile.

Enhance Relationships Principles Remember that a person’s name is to that person the sweetest and most important sound in any language. Be a good listener. Encourage others to talk about themselves. Talk in terms of the other person’s interests. Make the other person feel important – and do it sincerely.

Activity

Gain Willing Cooperation (1) The only way to get the best of an argument is to avoid it. Show respect for the other person’s opinion. Never say, “You’re wrong.” If you’re wrong, admit it quickly and emphatically. Begin in a friendly way.

Gain Willing Cooperation (2) Get the other person saying “yes, yes” immediately. Let the other person do a great deal of the talking. Let the other person feel the idea is his or hers. Try honestly to see things from the other person’s point of view.

Gain Willing Cooperation (3) Be sympathetic with the other person’s ideas and desires. Appeal to nobler motives. Dramatize your ideas. Throw down a challenge.

Disagree Agreeably Learning Objectives Demonstrate a process to organize our thoughts in impromptu situations Communicate our ideas effectively even when we disagree Strengthen our personal opinions with evidence

Responding Effectively in Impromptu Situations Think Speak What do I think? Why do I think that? What evidence do I have? My evidence is … The evidence indicates to me that … Therefore, I believe … 1-4 seconds for “reflection”

Communication Fundamentals to Disagree Agreeably Principle 4 - Show Genuine Interest Who What Where When Why How

Communication Fundamentals to Disagree Agreeably Principle 7 - Be a Good Listener Stop Look Listen

Cushion Cushion Your Response Avoid Using I hear you saying… I understand you said… I appreciate your view on… That’s an interesting point of view… Avoid Using But… However… Nevertheless…

The evidence indicates to me that … Disagree Agreeably 1. Think 3. Speak What do I think? Why do I think that? What evidence do I have? My evidence is … The evidence indicates to me that … Therefore, I believe … 1-4 seconds for “reflection” 2. Cushion Avoid using, But … However … Nevertheless …

Disagree Agreeably: Practice Opinion Giver (15 Seconds) Trainer (State Topic) “Cushion Your Response” B Disagree Agreeably Cushion, Evidence, Opinion (One Minute) C Coach (Feedback to Both)