The Font Office Design & Layout The different design include but not limited to Rectangular L shape Desk Islands Semi Circular Circular Seated check in desk Self Terminal Machine

Self Terminal Machine

The physical structure and positioning of the front desk: Front Office staff will have a clear view of persons entering the lobby from the street entrance or from the elevator.

Typical Front Desk Provisions Traffic Area (c) Square Meter Work Station (b) Meter Desk length (a) Number of Rooms 9.3 -100 1- 2 3 -10 50 14.0 – 150 2 – 3 4.5 – 15 100 -150 23.2 – 250 3 – 4 7.5 – 25 200 -250 32.5 - 350 4 – 5 10.5 -35 300 -400

Size of the Desk Provide individual work station each 6ft (1.8 sq m) long for registration and cashier Two work stations for the first 150 rooms, and one more for each additional hundred rooms An additional work station should be added in case the telephone operator will be placed inside the desk.

Queuing space Provide sufficient space in front of the desk for guests to line up, at least 20ft (6 sq. m) clear of circulation

Bellman Station To be near the front desk and main entrance Luggage storage: A lockable storage area adjoining the bellman station with shelving for checked luggage, mini bar, first aid & special Needs equipments and provide direct access to the main entrance

Telephones Include house phones close to the front desk and public phones convenient to the lobby, (One public telephone per hundred rooms)

Fixture and Furniture Establish the needed ambience of lobby area by providing special details and finishes. (1st Impression) Front desk design, concierge (bellman) station, Guest relation desk

The Guest Cycle Pre-Arrival Arrival Occupancy Departure

Front Office Functions Guest Cycle Guest Accounting Guest Services Pre-Authorization Reservations Pre-Arrival Establishment of credit Registrations Arrival Charge postings Night Auditor Occupancy-Services Occupancy Settlement Check out and guest history Departure

Pre Arrival An effective reservation system helps maximize room sale by monitoring room availability and forecasting room revenue. By analyzing reservation information, front office management can develop and understand of the hotel's reservation patterns. Data collected during the reservation process become especially useful in subsequent front office functions. Perhaps the most important outcome of a reservation is having the room available when the guest arrives.

Arrival The arrival stage of the guest cycle includes registration and rooming functions. When the guest arrives at the hotel, he establishes a business relationship with the hotel through the front office staff. It is the staff task to clarify the nature of the guest-hotel relationship and the expectations of the hotel and the guest.

Occupancy Throughout the guest cycle, the front office represents the hotel to the guest. This role is especially important during the occupancy stage. As the center of front office activity, front desk is responsible for coordinating guest services. A concierge is often employed to offer special attention to such needs.

Departure The fourth stage of the guest cycle is departure. The final element of guest service is checking the guest out of the hotel and creating a guest history record. The primary concerns of the front office employees during check-out are determining the guest satisfaction with the stay, and encouraging the guest to return to the hotel (or another property in the chain).