Realities of Fleet Service for Today and Tomorrow Mike Hasinec – Penske Truck Leasing Vice President of Maintenance Systems/Support Agenda: Technology Changes and the Challenges We Face Overcoming the Challenges Future of Fleet Maintenance

The Trucking Industry and the Ever-Changing World of Fleet Maintenance In just the last ten years, there have been numerous changes in the trucking industry and fleet maintenance concerning technologies. EPA mandated emission changes Exhaust gas recirculation Diesel oxidation catalyst, diesel particulate filters Selective catalyst reduction Vehicles equipped with 4 to 5 Control Modules Diesel Oxidation Catalysts Diesel Particulate Filters SCR Devices DEF Hydrolysis Pipe Electronic Control Module Motor Control Module EGR Common Powertrain Controller

The Trucking Industry and the Ever-Changing World of Fleet Maintenance Hybrid Technology Air Disc Brakes shorter stopping distance requirements Hybrid Drives Idle Reduction Technologies Electric Vehicles Greater interest in alternative fuels Multiplex Wiring On Board Diagnostics (OBD) for heavy duty vehicles Tire Pressure Monitoring System (TPMS) Roll Stability

The Trucking Industry and the Ever-Changing World of Fleet Maintenance New technology presents many challenges Age of PTL Service Associates Shrinking technician pool 15 % of technician population will be of retirement age in the next 5 to 10 years Younger generation does not see the career opportunities as a technician Technology is changing at a rapid pace Computer and diagnostic skills are needed as much or more than mechanical skills In our business model we must maintain multiple makes of vehicles and components Developing a well rounded technician as well as having adequate tooling is a constant challenge Age 63 within 7 years Computer and diagnostic skills are more critical than ever

The Trucking Industry and the Ever-Changing World of Fleet Maintenance How do we overcome this wave of new technology? Make new technology easy Enhanced diagnostic tools and programs OEM’s and tool/software suppliers working closer together to improve productivity and ease of troubleshooting Common platforms by all OEM’s for tools and diagnostics Continuous education and hands on training Web based training can be accessed anytime, anywhere – allows quick impact across a large population Common platform for diagnostics – easy navigation and intuitive Web based training will be the preferred training method

The Trucking Industry and the Ever-Changing World of Fleet Maintenance The Image Solutions to the technician challenge Develop solid career paths for technicians Continuous education Enhance the image of being a technician Create better work environments Attract a new breed of technician using the three “R’s”: recruiting, recognition and retention Reward & Recognition Career Path ASE certified technician training program provides curriculum and career path CSR Tech III Tech II Tech I Training, Performance, and Experience Requirements Entry

The Trucking Industry and the Ever-Changing World of Fleet Maintenance Fleet maintenance – where it is headed Telematics become standard on vehicles – assist with early detection and troubleshooting Satellite communications including GPS 802.11 WAN Network in yards or public “hot spot”

The Trucking Industry and the Ever-Changing World of Fleet Maintenance Fleet maintenance – where it is headed Condition based maintenance data driven analytical tools driving more predictive maintenance Repair data mining and tech assistance based on repair history Enhanced diagnostic and tool capabilities driving productivity and efficiencies Improved training aids and methods driving repair proficiency

The Trucking Industry and the Ever Changing World of Fleet Maintenance What we need to get us there Collaboration between fleets, government, OEM’s and tool/software companies Low cost solutions for improving productivity, repair proficiency and diagnostics Increase the technician pool greater visibility of career opportunities greater compensation improve the image continued enhancements to training methodologies corporate or government tuition assistance