Technology and the New Normal at Winona State University Thriving in a world of continuous change Technology Fee Presentation Student Fee Management Committee – 2014

Overview of Presentation ITS Organizational Structure Governance Planning Funding for WSU e-Warrior: Digital Life and Learning Program Technology Fee A taste of the road ahead

Units in ITS User Services Development and Web Support Services Infrastructure Services Teaching, Learning, and Technology Services Dean Feller, Director Robin Honken, Director David Gresham, Director Ken Graetz, Director

IT Planning New Technology Master Plan Approved in Spring 2013 Runs from July 2013 – June 2016

Technology Master Plan (Goals and Objectives) Assessment Plan (Selecting Instruments) Collecting Information Analyzing Reflecting on Information Acting on Information Document Efforts Year End Report FY11 Year End Report FY10 Year End Report FY12 Assessment Report

Evidence that Core Components are met Component 2C: The organizations ongoing evaluation and assessment processes provide reliable evidence on institutional effectiveness that clearly informs strategies for continuous improvement. The team observed that the assessment processes with regard to non-academic units are well planned and quite robust. Feedback loops are part of each plan with decisions made, based on results of assessment. For example, the campus technology plan includes a data collection plan, sets measureable goals, and defines metrics for goal achievement. The team viewed this plan as quite impressive and a model for other units within the institution and elsewhere. Reference - HLC Visitation Team Report

Governance All University Technology Committee (AUTC) (2) E-Warrior: Digital Life and Learning Review Committee (5) Student Technology Fee Review Committee (5)

Funding Sources for Information Technology e-Warrior: Digital Life and Learning Program Fee* Student Technology Fee* General Fund * Represents nearly 90% of the IT budget

What do student fees for technology do?

IT is asking for no increase in the Tech Fee FY12FY13FY14FY15 Per Credit$7.40 Per Semester$ Per Year$207.20

WSU Student Technology Fee What is proposed?

Student Help ($292,900) Student staffing for walk-in support positions Student Technology Fee and e-Warrior Program supports over 113 student Positions

Salaries ($380,787) Nine Full-time Staff –Help desk phone support –onsite support –classroom support –network support

Equipment ($390,000) Servers – –Storage –Portal –Web (Course) –Streaming Media Classroom Upgrades –Projectors –A/V Systems –Podiums –Phones Network Switches (111 Comm. Closets) Wireless Access Points

Repair ($47,000) Printers Datacenter –fire protection –electrical needs –cooling

Maintenance Contracts (Hardware) ($30,000) Network Switches Wireless Access Points Storage Area Network Servers

Software ($240,000) Server – OS & Database Utility – Antivirus, AntiSPAM, Backup, Network Monitoring Tools, & Remote Access (VPN) Applications – All the Adobe Products, SAS, SPSS, ArcGIS, EMS, and Jump

Software Maintenance ($62,000) Server – OS, Database, etc Network – Monitoring Tools, Intrusion Detection, Security

Supplies and Materials ($140,000) Student and Public Printers –Paper –Toner –Consumables Wiring Supplies

Purchased Services ($20,000) Video (ITV) Support Printing Services and Cleaning Wiring and Cabling Contracts

Campus Card ($100,000) Controlled by the Campus Card Office for maintaining and building the service.

Recent Development: Increased Campus Bandwidth Residence Halls –Last year 300 MB to 700 MB –This year 700 MB to 1 GB

Taste of the Road Ahead Anytime, Anywhere Content ConsumptionContent Creation

Taste of the Road Ahead New 3-Year Wireless Plan (FY13 – FY15)

Taste of the Road Ahead

Support academic transformation in several critical, new learning spaces. (General Classrooms, Nursing & Business)

Questions