PREPARING FOR THE AUDIT

What is the purpose of an audit? The purpose of an audit is to find out how effectively the Quality Management System (QMS) and its processes are working. The auditor is here to “TEST” the system, not to “TEST” you. Everyone here as an employee of AMT is the Process Expert, and we are here to help the auditor understand how you process works

What does the auditor verify? Are the processes documented? Are the processes implemented? - Do you know and understand the process? Do you comply with the process requirements? Are the processes effective? Are the processes continually improving?

How do you prepare for an audit? Know and follow all your process and product requirements. Be able to show the appropriate documents that apply to your job. Check your processes and work area - Clean, well-organized, all product identified, calibrations up-to-date, all checks/inspections completed, all paperwork filled out completely and correctly Anything you don’t know, ASK! Be prepared to answer auditors questions.

QUESTIONS YOU MAY BE ASKED Q- do you know your company’s quality policy? A- if you don’t know it say “i don’t have it memorized but i can tell it to you” then take them to one of the posted samples throughout the shop and read it to them. Q- do you know your company’s quality objectives? A- these are posted along with the quality policy. Q- how do you know if you have met your objectives? A- with customer surveys that are posted and communication through our monthly meetings. Q- who is the management representative? What is the role of this person? A- quality manager, Kris, establishes, implements and maintains the QMS processes Q- how do you check your work? A- with gages that have been calibrated and have a calibration sticker on them

QUESTIONS YOU MAY BE ASKED Q- what do you do with a gage that doesn’t have a sticker? A- all gages without a sticker are deemed “FOR REFERENCE ONLY”, It is also stated in the Quality Manual and Calibration Process Map Q- who is responsible for product quality? A- the person who did the inspections per the inspection sheet. Q- who are your customers? A- Q- What records do you keep? A- any paperwork that you fill out is a quality record, ie.inspection sheets, setup sheets, etc. Q- How do you know that you are sending good product to your customer? A- through customer surveys, monthly meetings, corrective actions, ensuring parts are to spec. with inspections per print.

QUESTIONS YOU MAY BE ASKED Q-What do you do with nonconforming (bad) product? A- contain the product, contact team leader or member of management per non-conforming product procedure (NCP-Proc-01). Q- What has been does as improvements in your company, in your area? A- Implementation of ISO standards, set up sheets, preprinted inspection sheets, anything that you have benefited from. Q- Can you show me where (any controlled document) is found? A- they are all on the network, go to \\Allied-server-1\d\ALLIED MACHINE & TOOL\Controlled Documents folder. Follow the instructions in the Document Overview Training handouts that were given to you. Q- Are you involved with improving your process? A- by all means, we encourage all employee involvement in recognizing and implementing continuous improvement ideas in our company, ideas can be submitted formally with the Corrective / Preventive Action Request Form (CAPA-FM-01).

THINGS TO REMEMBER 1. Auditor terminology can sometimes be tricky; if you do not understand a question, ask that it be rephrased until you do. I will accompany the auditor at all times and will step in to clarify any question the auditor is unable to phrase to your understanding. You do not need to be fluent in ISO terminology. 2. Be able to describe how you are qualified for the work you are performing and how you are informed and/or trained for new requirements and duties. 3. Be honest! We meet all requirements. Whatever the question… *If we do it, say “Yes, we do. Here is my supporting evidence.” *If we just started doing it, say “We have just made a change to our existing process. This is the plan for how we will do this now.” *If you don’t think we do it, say “My supervisor can probably answer that better than I.” *If you do not know the answer, then chances are it is not something that you do routinely. That’s fine; simply say “I do not know. I would ask my Supervisor or the Management Representative if that ever came up.” 4. Never volunteer information just answer the question that was asked. A lot of auditors will hope that if there is a lull in your conversation with them, that you will start talking just because you are nervous with the awkward silence. Just smile back at them and wait for the next question.

QUESTIONS? THINGS TO REMEMBER 5. We are the customer of the auditor not the other way around, there is absolutely nothing to be worried about. 6. Just be honest, do not volunteer information, only answer the question that was asked. 7. The auditor does not want us to fail the audit, only to reassure that we are following the procedures that we as a company say we do. 8. RELAX, take a deep breath and remain calm and everything will turn out ok. QUESTIONS?

THANK YOU