3. Question 1.  What’s the missing word? “If it hasn’t been recorded, it hasn’t been ****.” Answer.  DONE Points.  1 point.

4. Question 2.  In a sentence, what makes a company a ‘quality’ company? Answer.  It provides both supplier and customer with good/quality service and/or goods Points.  1 point for each of: - supplier, - customer/client, - good/quality/to standard/on time - product/goods/service. (5 points if all 4)

5. Question 3.  What are the two most important resources of a quality company? (both beginning with a P) Answer.  Its PRODUCT and its PERSONNEL Points.  1 point for each

6. Question 4.  What is the main reason for quality certification? Answer.  To satisfy our customers and (occasionally) suppliers. (And they are getting more demanding.) Points.  1 point.

7. Question 5. When you have completed a business record or document, where should you store it? Answer.  In its defined corporate storage area (as per Document Management Procedure). Points.  1 point.

8. Question 6.  Give the 2 main reasons why. Answer.  So that it can be accessed by those who need to know.  So that it is secured by the company. Points.  1 point for each.

9. Question 7.  Where can you find the quality rules for doing work at [insert your organisation name here]? Answer.  In the Quality Management System, under Quality Procedures. Points.  1 point for Quality Management System: another Quality Procedures or QP.

10. Question 8.  Where can WE find what YOUR job is? Answer.  [Define answer according to your organisation.] Points.  1 point.

11. Question 9.  Is it up-to-date? Answer.  Yes, no or don’t know. Points.  Yes is worth 1 point. Anything else scores zero unless you have actively begun to update it.

12. Question 10.  If you are fed up, what two things should you do about it? Answer.  Work out why  Talk to your Line Manager about it. Points.  1 point for each. Score -2 for ‘Look for another job’.

13. Question 11.  What does ISO 9001 suggest we always need to have before attempting to do something? Answer.  A PLAN, cunning or otherwise. Points.  1 point.

14. Question 12.  What 3 things does ISO 9001 expect of an individual when finding something is awry? Answer.  Establish what happened and why (record analysis)  Fix it now (corrective action)  Take steps to avoid it happening again (preventive action). Points.  1 point for each of the above CAPA items. 1 extra point for use of the word non-conformance.

15. Question 13.  What 3 things is your Quality Auditor looking for when he or she speaks to you? Answer.  Evidence that procedure is being followed  Helpfulness  Enthusiasm. Points.  1 point for each.

16. Question 14.  What 3 things are likely to turn him or her off? Answer.  Not being prepared  Not answering the question asked  Not helping. Points.  1 point for each.

17. SCORING RANGERATING Over 25Auditor 20-25Human 10-19Get Studying Below 10Stay at Home

18. Materially ready?  Have we cleaned up all the corpses?  Have we got good examples of work ready to show?  Can we readily access our declared procedures?  Can we recall their substance?  Are our records up-to-date and accessible? Are you:

19. Mentally ready?  Relaxed?  Positive?  Helpful? Are you:

20.  Tidy up  Check you know your job (JD, processes)  Familiarise yourself with the QMS  Be ready to answer the obvious  Don’t argue with the ref  Be helpful, courteous and loyal to the cause  Accept criticisms with grace and construction  Stay cool Preparing for the ISO 9001 Audit