FRONT OFFICE Unit One At the airport. At the airport At the airport Teaching Goals: 1. Learn about the procedure of meeting a guest from the airport.

Slides:

Advertisements

Similar presentations

Lead-in SEATS ARRANGEMENT All students of Class 2, please sit by your student number, 10 numbers a group (e.g. group 1: No 1-10; group2:No11-20…) the class.

Advertisements

FRONT OFFICE Unit Nine Business Center. Business Center Business Center Teaching Goals: 1. Learn about the daily affairs at the Business Center. 2. Learn.

Communication Choices

English For Hospitality. Topic 5 Bell Service. Task presenting. Task presenting. Task preparing. Task preparing. Task completing. Task completing. Further.

English For Hospitality

Personal Finance Bell Ringer Agenda

Have a Go at Public Speaking

1 Land the Job You Want: The Interview The Career Place Connecting Workers and Employers.

Work prepared: Karolina Baliunaite, Vytaute Gelezelyte of Klaipeda State College of Lithuania, 2013.

Chapter 7 Applying for a Job Chapter 7 Applying for a Job Lesson 7.2 Putting Your Best Foot Forward Lesson 7.2 Putting Your Best Foot Forward.

ENGLISH MATERIAL CLASS X SEMESTER 1.

Parables of Jesus © International Media Ministries

Tourism English UNIT 2 Part I Lecture Time Assigned PARTMODULESCONTENTS STUDIEDPERIODS I Customs Inspection Customs Procedures 1 II Meeting the guests.

Unit 8 No One by that Name Receiving Visitors. Class Objectives Topic: A Visit to Jackie Baker Function: a. Expressing Certainty /Uncertainty b. Confirming.

© Stanford University Welcome to the Stanford Youth Diabetes Coaches Program! Thank you for taking your test online.

Why are ‘Speaking and Listening’ skills so important?

Unit 9 Visitors and travelers. Objectives Focus Warming up 9.1 Did you have a good journey? 9.2 Hotels and accommodation 9.3 Organizing a conference Sum-up.

Unit 1 Introductions and Greetings Time 3*90 ’ Time 3*90 ’

L/O/G/O Unit 2 Warm-up ； Listening & Speaking

Tips for Effective Communication

Unit 12 Do I Know You? plans (1). Learning Objectives: Talking about the job you did Describing what a job is like Talking about a career-life plan To.

Making New Contact. Leading in Suppose you are a receptionist in a company, what do you do and say when you receive a business visitor at your office.

Between One and Many: The Art and Science of Public Speaking Ch. 1: Practical Speaking.

July 6 th, Night Stay3 rd Stay at HWD 17 th Stay at Hilton 48 th Stay with Hilton Brands Company?

Unit Nine Have you ever been to an amusement park? Section B.

Teaching English Yukari Matoba Students ’ level: SHS grade2 Skill focus: listening and speaking The Country of Learning, English Index

LESSON 2 TELEPHONE AND APPOINTMENTS 电话和预约. AIMS AND REQUIREMENTS To know how to make local and international calls; To grasp how to make an appointment.

Presentations PLANNING PLAN PURPOSE PEOPLE PLACE AND EQUIPMENT PRESENTING YOURSELF TIMING VISUALS CONTENT STRUCTURE.

Unit 1 Travel Broadens the Mind.  Objectives Objectives  Focus Focus  Warm-up (background) Warm-up (background) Warm-up (background)  19.1 Saying.

Senior English for China Student’s Book 1A Unit 6 Good Manners 1st period FangYu.

Middle School CHAMPS & CHOICE

Presentations PLANNING PLAN PURPOSE PEOPLE PLACE AND EQUIPMENT PRESENTING YOURSELF TIMING VISUALS CONTENT STRUCTURE.

COMMUNICATION ENGLISH III Oct. 14, Today - Presentation skill: Pausing - Non-verbal aspects of presentation - Work on Task 1 presentation.

Lesson Five: Before Departure 站长素材 SC.CHINAZ.COM.

ENGLISH 11 Teacher: WELCOME TO OUR CLASS WELCOME TO OUR CLASS.

Customer Service. What is customer service and why is it important? The total customer experience with a hospitality or tourism related business – Includes.

English for Guiding Service  刘婷 

Unit 5 The Reality of Success in Business Objectives Focus 1.1 Introducing yourself 1.2 Saying where you are from 1.3 Introducing other people Sum-up.

Welcome back to Public Speaking class!

ENGLISH PROFICIENCY 3 BIU 2032 UNIT 1 : LISTENING DRAWING INFERENCES.

5. MAKING REQUESTS BUSINESS ENGLISH CONVERSATION & LISTENING Instructor: Hsin-Hsin Cindy Lee, PhD.

Unit 9 Have you ever been to amusement park? The Fourth period Section B.

Final Examination Comment. Visiting Arrangement Problems: - Involved too many departments in this brief visit. publicity, design, marketing, customer.

宝鸡理工中等职业学校宝鸡理工中等职业学校杨雅妮杨雅妮 Teaching Material Analysis Students Analysis Students Analysis Teaching Procedures Teaching Procedures Teaching and Learning.

Effective Communication: The process individuals use to create understanding with others. Verbal Non-verbal.

Unit 5 Do you have a soccer ball?. Teaching procedures Step 1 Warming up At the end of last period, students were asked to bring some sports things they.

Programme 8 Saying Goodbye and Seeing Off. Teaching Objectives: ● Learn how to say goodbye to business partners and arrange departure for them; ● Learn.

Welcome to English Class Week Class 1 Topic: Introductions Professor Emory.

Sherwood ES Student Ambassadors Welcoming students who are new to Sherwood ES.

Welcome, boys and girls!. My name is … I’m … years old. I like… I don’t like …

Unit 3 Inventors and inventions. Listening on P62: Please read the questions before listening and discuss them in pairs. 1.What function are already included.

My Making Friends Story. My name is John and I like to be with my friends.

Antar Abdellah. What is speaking? Producing comprehendible sounds.

Job interview training. Content  Introduction  Preparation  STAR method  Closure  Interview questions  Questions.

David’s Studio David’s Studio Education Creates Values… Education Creates Values… 1 Lesson 21 Receiving Visitors Lesson 21 Receiving Visitors.

Lesson 3 Living Abroad. Objectives: By the end of this lesson,you’ll be able to: 1 learn different cultures between China and America. 2 guess the meanings.

Unit 3 Language in use. CCTV’s Tell It Like It Is show invites your family to talk about your family life. Now please make up a dialogue to introduce.

1 S.3 English Language Writing a Letter of Complaint.

an amusement park? Section B Why do you study English?

Unit 6 What Happened? Preview (talking about the past ) Important life events / write the verbs: got, graduated, grew, had, played, was went, worked Vacation.

Chapter 16 Methods of Delivery.

Welcome aboard. Spain People in Spain don’t like speaking English. They prefer Spanish. However, children and teenagers know many English words and.

LESSON 5 TRADE FAIRS 交易会. AIMS AND REQUIREMENTS To grasp the usual expressions of a trade Fair; To master how to communicate during the Fair; To know.

Unit 1 Greeting and Introducing People

Have you ever been to an amusement park?

Conversation 2 Meeting 1 Company Profile.

Introducing Advance care planning

Hotel Arrivals And Departures

Presentation transcript:

FRONT OFFICE Unit One At the airport

At the airport At the airport Teaching Goals: 1. Learn about the procedure of meeting a guest from the airport. 2. Learn how to meet the guest and recognize a tour group. 3. Practice how to give a welcome speech Teaching Methods: 1. Listen +Practice + Act 2. Task-based Approach Duration: Two Periods

Task 1 Lead-in Warm-up Discussion 1. Have you ever met a tour group or a guest at the airport? Exchange your experience with your partners. 2. Do you think meeting the guests is a must for the hotels? Why? 3. What should be mentioned in a brief welcoming speech?

Task 2 Conversation 1---Meeting the Guest Listen and answer: 1. Where is this conversation most likely to take place? How do you know? 2. How long will it take to get to the hotel? 3. Practice the conversation in pairs.

Task 3 Conversation 2--- Recognizing a Tour Group 1. How many members in the tour group will stay in the hotel? 2. How long will it take to get to the hotel by bus? 3. Practice the conversation in pairs.

Task 4 Conversation 3--- A Brief Welcome Speech 1. Who welcomes whom in the speech? 2. Whats mainly talked about in the speech? 3. Why does Wuxi get the name the Land of Fish and Rice? 4. Practice the speech.

Task 5 Useful expressions collection 1. Airport Representative 2. Please allow me to introduce myself, I am… 3. Is there anyone else who accompanies you? 4. This way, please… 5. Western America Industry and Commerce Union 6. First of all, … 7. on behalf of the staff of the International Hotel… 8. …hence its name as the Land of Fish and Rice. 9. Well known for its comfortable furnishings and traditional Chinese hospitality, the International Hotel has long been the first choice of many business travelers from all over the world.

Task 6 Role play Situation 1 Situation 2 Guest: Youve just got off the plane from the USA. Your boy or girl friend accompanies you. Hotel representative: Receive them and take them to the hotel by shuttle bus. Tour guide: You lead a tour group (16 people) from the USA to travel in Southeast China. Hotel representative: Ask him for some basic information to confirm it. Take them to the bus.

Task 7 Extension What make a good speech? How to speak to develop confidence? Overcoming stage fight. Having good posture Facial expressions Movements and gestures Eye contact Speaking with enthusiasm Varying speaking rate

Task 8 My project 1. Suppose you are the representative of Changzhou Hotel. You are to give a welcoming speech to a tour group from Australia. Prepare a speech and then speak with confidence in front of class. 2. Suppose you are the assistant to the general manager of Wuxi grand Hotel. You are asked to make a careful plan in English for meeting a tour group.