©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. PROS Connect User Community Website and Support Portal Prepared by Christine Lambden.

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Presentation transcript:

©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. PROS Connect User Community Website and Support Portal Prepared by Christine Lambden

2 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Accessing PROS Connect Or go to PROS.com and click Support & Community at the top

3 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. First Time Visitors Every user should register on PROS Connect. Click Here Its not just tickets. Youll find: Discussion forums Product Updates Knowledge Base Tips & Tricks And were adding new features all the time!

4 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. User Registration Use your business address to register. Accounts are approved for PROS customers and partners only. Your address will be your Username on PROS Connect.

5 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. A Quick Tour of PROS Connect

6 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. New User? Start Here Overview for New Users

7 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. User Guides, etc. are in the Library

8 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Discussion forums are segregated by Product

9 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Link to Training Resources

10 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Latest info about Connect improvements

11 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. And the MOST important resource… SEARCH all resources with one click

12 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Search Results Click to filter by Product

13 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Click to view results in Discussion forums.

14 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Add double quotes to see only results for whole phrase.

15 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. For those who manage tickets only Open or Update Support Tickets This row is only visible if you have access to Support tickets. Most people dont.

16 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Submit New Requests or Incidents Message explains that ticket access is limited to named users.

17 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Fill in all fields to submit ticket.

18 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Reports related to Support Tickets This row is only visible if you have access to Support tickets. Most people dont.

19 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Reports Click on ticket number to view ticket.

20 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Update Ticket To Add Notes or Attachments to a ticket, use the Actions menu.

21 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. When a ticket is in the Pending Customer Action state, you can provide requested info and click Customer Info Provided to respond. Customer Info Provided button

22 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. Customer Support menu also leads to tickets and reports

23 ©2013 PROS, Inc. All rights reserved. Confidential and Proprietary. For Assistance with Connect Send an to if you have issues or questions about PROS Connect Support team can also add or remove ticketing access to particular users if your organizations needs change.