Transforming Business Operations

What Is BHbusiness Plus? A program of training, technical assistance, and resources designed to help BH executives identify and implement necessary business changes to survive and thrive in the new healthcare marketplace.

Led by BH Experts Funded by SAMHSA Partner Organizations:

Learning Module Topic Areas Strategic Business Decision Making Exploring Affiliations, Mergers and Acquisitions Costing Out Your Services (coming soon) Setting up a Third Party Billing System Improving Billing System to Increase Collections and Compliance New Business Planning Third-party Contract Negotiations Eligibility and Enrollment

Learning Networks Virtual online environment 15-20 providers Focused on one topic area Dedicated coach Live peer networking sessions

Types of Participants Organizations in substance use disorder or mental health treatment BH executives and managers Plus a team of change makers in selected topic area (e.g., clinical supervisors, key members of accounting, billing, registration, or IT)

Types of Applicants Individual provider organization Convener of a group of provider organizations (e.g., Single State Agencies, State Mental Health Agencies, ATTC Regional Centers, provider associations, and networks of providers)

Online Tools Learning networks are hosted on a password- protected Learning Management System (LMS).  The LMS contains the tools and resources for each topic area as well functioning as a communication platform that facilitates peer-to-peer learning. The BHbusiness Plus website is a public website that houses a Resource Library containing over 150 additional resources related to behavioral health and healthcare reform.

BHbusiness Plus Resource Library Additional materials on key business topics Online and publicly available – no log-in necessary

Networks by HHS Region- 2013 (20), 2014 (41) 11 10 8 7 3 8 1 E-learning Support ATTC will assist with Log-in I was not aware that they would help with finding content information I thought it was strictly software related access questions. 19 nationwide Networks by HHS Region- 2013 (20), 2014 (41) 10

Number of Organizations By State 1-10 11-30 31-50 51+ DC Alaska Hawaii Puerto Rico 11

Convener Type 14 2 Association= 26% Provider= 49% SAMHSA= 4% SSA/Gov= 21%

State Conveners

% of Total Applications BHbusiness Providers Category Total # % of Total Applications Substance Abuse Providers 799 52% Mental Health Providers 723 47% Substance and Mental Health Providers 784 51% Recovery/Peer Recovery Services 813 53% Substance Abuse Peer Recovery 461 30% Mental Health Peer Recovery 352 23% *Total 1,539

Learning Network Topic Areas Base Year OY 1 Strategic Planning 19 22 Billing 2 5 Contracts 4 Eligibility & Enrollment 11 HIT 3 Strategic Decision Making (Pilot) N/A 1

Organizational Size of BHbusiness Providers Greater than $10 Million 145 $5,000,000 to $9,999,999 90 $1,000,000 to $4,999,999 199 $500,000 to $999,999 68 $250,000 to $500,000 76 Less than $250,000 208   786 *Base and Option Year 1

Customer Feedback Course structure and content Customer Experience Share outcomes/best practices with peers on BHbusiness portal

Evaluation SAMHSA target: At least 80% of providers engaged in BHbusiness will report improved ability to adapt business operations to the changing health care environment 2013 Pilot Implementation: 83% of respondents reported they are “better prepared to make changes to business practices in their organization”

Future Plans Expand learning format options; on line self study + change project LN Expand learning module offerings Conduct State level LN

Next Round begins October 1, 2014 August 2014 Apply at Bhbusiness.org 20