Unit 3.23 How businesses operate Task 5 – Customer service Submitted by: Maria V.

6.1 Impact of customer Service on business Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer. Repeat business Staff morale

6.1 Impact of customer Service on business Job satisfaction Staff turnover

6.2 Benefits of customer profiling to a business Market segmentation: Offers for different customer types:

6.2 Benefits of customer profiling to a business Targeting customers; Loyalty schemes

References https://www.eremedia.com/ere/the-business-cost-and-impact-of-employee-turnover/