February 2010

The Microsoft Difference

Enterprise class software delivered via subscription services hosted by Microsoft and sold with partners Microsoft Online Services

Feature Overview 5GB (default) up to 25GB Mailbox Outlook and Web Access Anti-Virus/Anti-Spam Shared Calendars, Contacts & Tasks Active Sync Mobile Devices Blackberry Device Support* Compliance Archiving* 250MB storage allocation per user Collaboration Portal Enterprise Content Management Search Business Process Forms Platform & Extensibility Web Conferencing Small group collaboration to large events Desktop sharing, chat, question manager Training support and virtual breakout rooms VOIP or PSTN voice support Live 360 degree panoramic video Instant Messaging and Presence Group IM Address Book Search Distribution List Expansion File Transfer 1:1 Audio and Video * Optional capabilities at additional cost

Microsoft Online Today Business Productivity Online Suite Reference Customers More than 2M paid seats from customers of all sizes

Retail USL Pricing BPOS Standard 7 Exchange Online Standard $5.00 Exchange Online Standard $5.00 Office Communications Online (IM and Presence) $2.00 Office Live Meeting Standard $4.50 Office SharePoint Online Standard $5.25 Deskless Worker Suite $3.00 Business Productivity Online Suite Includes: Exchange Standard SharePoint Standard Office Communications Live Meeting Standard $10.00 Business Productivity Online Suite Includes: Exchange Standard SharePoint Standard Office Communications Live Meeting Standard $ % off Exchange Online Deskless Worker $2.00 SharePoint Online Deskless Worker $2.00 BPOS Dedicated requires additional Service Subscription License (SSL) including first 5000 seats Pricing above does not include volume discounts and Step Up discount

No hardware build-out cost No more periodic server upgrade consulting projects Software offered as a pure subscription Reduce both capital expenditure and operational expense Flat per-user, per-month fee No need to renew software and hardware purchases every few years Your price is protected for the duration of your contract Make your cost even and predictable Avoid over-purchasing Scale as your business grows Get the right license for the right users with deskless worker option Buy what you need when you need it Finance Benefits Not having to pay up front is a significant benefit. Ariejan van Saane, General Manager, Procore As a businessman, I have to control capital costs and my operating budget. Microsoft Online Services is a fraction of the cost and a quantum leap forward in capability Jeff Staser, Founder, Staser Consulting Group If we need to support 150 people, we can get 150 people up and running in a matter of days. Jennifer Boyd, Administrative Manager, Staser Consulting Group

Multiple layers of data security Secure access via SSL Physical and logical separation within datacenter Highly secure Geo-redundant datacenters N+1 architecture within datacenter 99.9% uptime SLA Business class availability backed by SLAs ISO FERPA HIPAA SAS70 Type II ITIL/MOF operational practices Assurance of world class operational standards Process Benefits What would it cost you to achieve… What if it breaks when I need it? I havent received all dayis something down? Theres an emotional component that I cant put a price or a time value on, but its something that Im very pleased to relinquish. - JW Keller, President, Datatune Our and appointment systems are so much more dependable than they used to be, which is important for a healthcare provider. Microsoft Online Services gives us the reliability our employees and customers demand. - Derk Rietveld, CEO and Orthopedic Surgeon, annatommie We simply could not use a system like Gmail. There may be private information involved, and we needed a guarantee that the information would remain secure. It needs to stay within the domain of the hospital, and we can do that with the Microsoft Online Services solution. - Jan van Glabbeek, Head of IT, Ziekenhuis Amstelland

People Benefits Work seamlessly with Office Rich client, web, mobile access Minimize end user impact with cloud transition End User Familiarity Collaborate across multiple modes Quick context switch between , IM, conferencing Secure anywhere access without VPN Integrated Communication Standard and Deskless Worker Gives IT tools to segment the workforce Reach users previously too costly for IT to serve Right Offer for Right Users We are guaranteed instant access to any new functionality or upgrades. With our small IT department, we couldn't stay on the cutting edge. We have a lot on our plate, so upgrading applications sometimes takes a back seat." - Bob Fries, IT Manager, City of Carlsbad Now its easy for our consultants to work anywhere they have Internet access. They can search documents and share knowledge, find each other, and collaborate in virtual teamsall using the same simple tools. - Ariejan van Saane, General Manager, Procore It was very easy to ramp up on the Business Productivity Online Suite. We already work with Exchange, SharePoint and Live Meeting, so we only had to learn the minute changes with the online versions. So for very little time and money on our part, we were ready to take advantage of the Microsoft Online Suite. - Danny Burlage, Founder and Chief Technology Officer, Wortell From an IT standpoint, we believe that the only computer equipment we need is what is necessary for a person to do his or her job. - Craig Hergenroether, Chief Information Officer, Barry Wehmiller

Technology Benefits Eliminate server installation and configuration Provision users quickly Migrate users rapidly with Active Directory integration Faster deployment Get the most out of your software investment Software is always up to date No more server upgrades Accelerate Speed to Value Single console Simplified admin interface Embedded guidance and tips Simplified management With the Business Productivity Online Suite, the speed we can deploy our consultants to new worksites is unbeatable. Instead of two weeks, it takes two hours to deploy online access to all the productivity tools they need to get to work. - Fabrice Garçon, Managing Director, Peaks Now its easy for our consultants to work anywhere they have Internet access. They can search documents and share knowledge, find each other, and collaborate in virtual teamsall using the same simple tools. - Ariejan van Saane, General Manager, Procore We wanted to give our corporate operational staff more time to devise winning jewelry strategies and marketing campaigns and free our store people to sell. -Jim Rouse, Chief Financial Officer, Reed Jewelers

Virginia with backup in Washington 1. Brazil 2. Canada 3. Chile 4. Colombia 5. Mexico 6. Puerto Rico 7. United States Dublin with backup in Amsterdam 1. Austria 2. Belgium 3. Czech Republic 4. Denmark 5. Finland 6. France 7. Germany 8. Greece 9. Hungary 10. Ireland 11. Italy 13. Israel 14. Netherlands 15. Norway 16. Poland 17. Portugal 18. Romania 19. Spain 20. Sweden 21. Switzerland 22. UK Singapore with backup in Hong Kong 1. Australia 2. Hong Kong 3. India 4. Japan 5. New Zealand 6. Singapore Data Center location will be based on ship-to address during the purchase process Data will reside in 2 Data Centers to provide geo-redundancy Data Center Footprint Commercially available today Available only as trial today, future commercial availability

Integrated Capabilities Communicate and collaborate seamlessly across applications and devices Instant Messaging Web Conferencing Document Sharing Presence Calendaring Work Flow Mobility Offline Access Archiving

Right Features for Right Users Deskless Worker is a low cost offering to users that do not have messaging and collaboration capabilities today Exchange Online Deskless Worker 500 MB mailbox Outlook Web Access Light only Messaging, calendar, contacts Anti-Virus / Anti-Spam Optional archiving and mail encryption No Mobile Access SharePoint Online Deskless Worker Read-Only Access to calendars, contacts, portal sites only Read-write access to Wikis, Blogs and Surveys Set-mail alerts Search capabilities No Mobile Access

Giving IT the flexibility to choose Online deployment by geography, workload or roles HQ Branch Office Flexible Deployment Choices

Simplified Management Unified access point for all Online services Subscription and Trial Web Access Service Administration Trial and Buy Trial and Buy User Management User Management Settings Settings Support Support Tools Tools Anywhere* Access without VPN Single Sign On Single Sign On Application Access Application Access SharePoint Links SharePoint Links Downloads Downloads Password Reset Password Reset Rich Client Access IT Pro End User Anywhere internet access is available Only available with BPOS-Standard today

Enhances productivity with full functionality software Delivers richer capabilities (Portal, ECM, Collaboration) Lowers costs and increases productivity with rich web- conferencing Provides enhanced functionality through better integration Greatest Functionality with Best User Experience Software and Services to Fit Customer Needs Enterprise Software at Internet Scale Enterprise Capabilities Choice & Flexibility Richest Software Enables co-existence with on-premises capabilities Supports range of requirements from simple to complex Enables organizations to manage and adapt to change Provides choice of web based or desktop clients Built on proven Internet scale infrastructure Brings a background in enterprise software to new delivery models Delivers enterprise class reliability and security Offers 24/7 dedicated telephone support Integrates with existing, familiar infrastructure Why Microsoft Online is Unique

Manage & Secure PCs Anywhere

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© 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

Simplifies IT administration Saves time and money Boosts productivity Streamlines communication and collaboration Provides strong technical support Deployed the Business Productivity Online Suite from Microsoft ® Online Services Provides hosted services including Microsoft Exchange Online, Office SharePoint Online, and Office Live Meeting Needed new communication and collaboration solution Did not want to hire new IT staff to manage new technology Case Study: Manufacturer saves time, boosts productivity by 50 percent by using online services The Business Productivity Online Suite gives me multiple data centers that are protected, so I have redundancy and security for a very minimal cost. Jay Magness, IT Manager, Medway/PFT

Simplified management Improved reliability More flexibility and control Cost savings Transpara chose the Business Productivity Online Suite from Microsoft Online Services The solution is messaging and collaboration software hosted by Microsoft and delivered over the Internet Case Study: Online subscription services reduce IT workload, increase company control Compared with the effort that it takes to manage an on- premise server computer, the effort that it takes to use the Business Productivity Online Suite is a big zero. Its great. Michael Saucier, Founder and CEO, Transpara Transpara is committed to using a hosted, subscription-based and messaging model Company wanted better mailbox integration and data center reliability than it achieved using various external Microsoft ® Exchange Server hosts

Decreases costs Eases IT management Saves time Improves employee communication Enhances system security Deployed the Business Productivity Online Suite from Microsoft ® Online Services Provides hosted services including Microsoft Exchange Online, Office Live Meeting, and Office SharePoint ® Online Small IT staff did not have time to focus on overall IT goals Needed new communication solution but did not have the financial resources available for new technology Case Study: Healthcare firm uses new hosted solution to control costs and improve communication CG Healthcare Solutions is a small company... so the Business Productivity Online Suite is the perfect solution for us. We dont have to purchase new servers or other IT components. Paul Barresi, IT Manager, CG Healthcare/Cowan, Gunteski & Co.

Privacy Program Designed to establish consistent "high bar" privacy practices that support global standards for data handling and transfer Documented & enforced privacy requirements Microsoft Online Services Privacy Statement Microsoft Online Services Privacy and Regulatory Divisional Requirements Specific to Software + Services Corporate-level Privacy Guidelines for Service Development Privacy disclosures & transparency Microsoft Online Services Privacy Statement EU Safe Harbor Certification