Social Prescribing Report

Hounslow Social Prescribing Service Quick Summary Self-care and prevention service transitioned into social prescription service managed by Self Care, Prevention and Volunteer co-Ordinator in July 2018 SPVC visited all GP surgeries to speak to practice managers and receptionist regarding new transition and system one requirement SPVC has recruited 15 new volunteers for the project SPVC Introduced new prescription sheet to all current and new volunteers The project is now live in all 47 GP surgeries. All volunteers attended the bimonthly training session organised by SPVC in which external service providers attended to speak about their services. (Mulberry centre, well-being network, COPD group, My independence and homelessness group) SPVC discussed how to use the PAMS sheet going forward within the wellbeing prescription form with volunteers SPVC has recruited 4 interns and 2 work experience placements to assist with the project. SPVC attended all locality meetings to discuss new prescription Volunteers have interacted with over 3191 patients and dedicated 1164 hours since the project has begun. SPVC has been invited to PPG meetings across the borough SPVC interacted with service providers where volunteers can signpost patients to. SPVC has ordered relevant information on winter conditions from service providers for the next few months Hounslow Social Prescribing Service

We aim to follow up with patients within 2 weeks of initial interaction with the patients consent. This service identifies community services and contacts within the borough that can help patients, patients often require additional information prior to what was discussed at our initial engagement  Social prescriptions to date – 152 Please find the subject areas volunteers have come across after initial engagement below: - Housing - Finance - Carer information - Domestic violence - Mental Health - Long term condition support 7% OF Patients followed up required more information on Housing problems. This ranges from problems arising from temporary accommodation to requiring bigger spaces for family and facing homelessness 14% required more help/information on financial circumstances. In most cases related to benefits 9% of patients were undeclared carers who needed initial information on services available to them both financially and emotionally 1 person so far has required help in relation to domestic violence 4% of patients required more information on mental health services 14% of patients with various long term conditions required more information on social activity to help Impact and Follow Up

Volunteers and Hours GP Surgeries (4 GP Practices) Heart of Hounslow   GP Surgeries (4 GP Practices) Heart of Hounslow Chiswick Health Centre (3 GP Practices) Feltham Centre for Health (4 GP Practices) Brentford Health Centre (4 GP Practices) well Park Health Centre (3 GP Practices) Mas Skyways Practice Thornbury Road Centre for Health First Care Practice Hounslow Family Practice The Medical Centre Wellesley Road Chiswick Grove Park Chiswick Pentelow practice Cranford medical practice Twickenham park medical Glebe street No. of volunteers 2 1 Volunteer hours 16 8 4 ­­­ GP Surgeries Hatton medical practice Holly Road Clifford Road Surgery Carlton Surgery Crossland surgery Grove village practice Living Care Dr soods Jersy Practice The Great west Surgery Gill Medical Practice Bedfont Little park Manor House Mount Medical centre Grove Park Terrance Cole park/st margerates Argyll Total No of volunteers   2 1 1 5 Volunteers hours 8 4 1 6 2 7 6

Liaison Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar June   Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar June July Sept Total No. of volunteers 10 9 8 12 15 21 17 14 Volunteer hours 42 48.9 91.30 87 73.60 81 121 91 53.30 134 102 108 131 118 138 1527.1 No. of GP surgeries attended 20 22 30 33 40 45 47 Liaison   Month Apr May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar June July Sept Total GPs 3 4 6 10 21 20 25 36 40 45 47 Practice Manager 1 17 5 Service Providers 8 7 80

Patient Representative Information   Month May Jun Jul Aug Sep Oct Nov Dec Jan Feb Mar Apr June July - Aug Total No. of patients engaged with 199 190 191 238 265 249 245 134 283 231 240 264 234 146 82 3191 Patient Representative Information

We interacted with a total number of 152 patients A total of 246 Leaflet and information was given out to patients We have x2 volunteers fluent in Punjabi and Hindi who have successfully engaged with 26% of patients The majority of patients spoken to do not have enough confidence in the pharmacist and would prefer to go to their local GP The majority of patients spoken to require more information on Exercising and healthy eating. 62% of which are female 13% of patients spoken to have a Long-term Health condition with 40% of this being diabetes. Patients with diabetes seem to have been given medication for it but have no understanding or plan on how to self-care with the condition 15% of people spoken to have Asthma 6% of patients interacted with have lower back pain with no information on how to self-manage this We found 3% of patients have high blood pressure, with only 3% with high cholesterol problems We have found 6% of our patients have COPD. Our volunteers are now trained on different community services and self help services within the borough We have found the majority of mothers engaged with have attended first aid classes for babies and toddlers 70% of patients spoken to who need support with addiction are related to smoking We have found 15% of patients with long term conditions have completed the PAMS questionnaire 27 Patients were not willing to give their information to follow up on 55 Patients consented to giving their contact details so the volunteers can follow up 62% of patients spoken to found the information given at the first point of contact very useful 8 Patients spoken wanted more information The volunteers are coming across more patients with housing and financial needs Patient Representative Information - Spotlight Social Prescription Service

Engagement Activities  Date Method of engagement No. of people engaged with Signposting activities    Outcomes 09/07/2018 – 07/09/18 GP Volunteers engaging with Patients Wellbeing prescription form Leaflets from service providers Interacting with patients 82 Activity program 60+ Care place Red cross, your guide to baby and child first aid Stay well Hounslow (multiple languages) Hounslow wheel chair and posture management services Our barn community Stop smoking services run by Pharmacies and One You Hounslow Online repeat prescription NHS 111 service Hounslow IAPT NHS Diabetes booklet Wellbeing Network Nutrition Age UK – activities and workshops Handing out booklet to relevant patients Signposting patients to the website Leaflets handed out to mothers  Signposted with directions and referral pathways to One You Hounslow, Parkrun Leaflets handed out to patients/ services explained to patients. Sign posting  Leaflets and information on sessions handed out to patients.  Handed information on ‘one you’ services  Encourage patients to use online services/Hubs Talked to patients about this, received feedback from patients who have used it Handed to patients who have diabetes Handed out NHS booklets/leaflets and directed patients to website help.  Handed out leaflets to patients Handed information on leaflets, directed patients to online services/One You Hounslow website and leaflets were handed out.  Leaflets handed out, patients were signposted to websites. 23/08/2018 Volunteer training day Engaged with volunteers and service users Introduction to new social prescription form PAMS questionnaire Hounslow COPD support group The wellbeing network group The Mulberry center Homelessness, independence and preventative service Service users explained in detail the services they provide Volunteers had a change to ask any questions to get a better understanding of how the services work Information was handed out to service providers Engagement Activities

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