1. What is Care Navigation

2. What is Care Navigation
Care Navigation is a person-centred approach that uses signposting and information to help primary care patients and their carers move through the health and social care system as smoothly as possible to ensure that unmet needs are met.
Care Navigation is a tried and tested model of care that improves access to primary care services for patients and reduces GP pressures all in one.

3. What is Care Navigation
It enables frontline staff to provide patients with more information about local health and wellbeing services, both within and outside of primary care, in a safe, effective way.
Care Navigation offers the patient ‘choice not triage’ to access the most appropriate service first which as we know, isn’t always the GP.
Care Navigators do not make clinical decisions.

4. The Process

5. The Benefits
Increases patient choice and control provide information about selection criteria (Our Care, Our Health Our Say 2006)
Does not require staff to make clinical decisions but supports staff in empowering patient choice
Practice Team working together to give consistent information
Audit trail to confirm what advice has been given & where the patient was signposted to
Enables patients to get the most appropriate service in a timely manner i.e. MECS
Supports the self-care agenda

6. Care Navigation - Next Steps…….
Phase 1 Pathways
Community Pharmacy
Carer Support
Mental Health
Healthy Lifestyles
Dental
Minor Eye Conditions Service (MECS)
Phase 2 Pathways
MSK
Social Prescribing
Relate Counselling
Clinical Pharmacists
Wheelchair Referral Service
Hearing Services
Actions:-
Brief Phase 1 Pathway Leads
Prepare access criteria template for each Phase 1 Pathway
Prepare communications plan for practices to adopt
Visit to West Wakefield to observe Care Navigation taking place
Brief Group Leads at September Meeting

7. Admin & Reception Training (ART) Timeline
Year 1
Introduction to Care Navigation (Oct 2016)
WIN Project Launched
Commence DOS Review (Feb 17)
Year 2
WIN data collection from practices & stakeholders & commence communications (April 2017
Practice Manager Training (including Aspiring PMs)
Soft launch of WIN (July 2017)
Care Navigation Training (West Wakefield) includes stakeholder engagement, template development, online training & face to face training (Oct 2017→)
Telephone Consultation Training (Oct 2017→)
Document Management
Year 3
Implement Document Management (2 year programme)
Medical Assistants (HEWM)
Care Navigation Phase 2 & 3 Pathways implementation
Practice Management Diploma
Admin & Reception Training (ART) Timeline

8. For further details contact the Primary Care Team
Jo Reynolds – Primary Care Development Manager
Ranjit Khular – Primary Care Transformation Manager
Lucy Sherlock – Group Manager (Medical Chambers)
Liz Green – Group Manager (Primary Care Homes)
Sarah Southall – Head of Primary Care